Hotel Reservations Network to Open New Call Center

Company to Increase Booking Capacity by 70% Percent; Call Center to Initially

Employ 100 People



Apr 19, 2001, 01:00 ET from Hotel Reservation Network

    DALLAS, April 19 /PRNewswire/ -- Hotel Reservations Network (HRN),
 (Nasdaq:   ROOM), www.hoteldiscount.com , the number one provider of discount
 hotel accommodations worldwide, announced today it will open a new call center
 in June, 2001.  The increase in operations is fueled by Hotel Reservations
 Network's continued rapid expansion both domestically and internationally and
 will enhance the Company's booking capabilities by 70 percent. Located in
 Pharr, Texas, the call center will initially employ over 100 people with
 capacity for 140 additional employees.  The Company operates two other call
 centers in Dallas and Ft. Worth, Texas.
     Commenting on the expansion, Bob Diener, president of Hotel Reservations
 Network said, "The new call center will enable us to serve the travel needs of
 our clients and support our continuing aggressive expansion strategy.  We
 continue to see an increase in our bookings, even with current economic
 conditions, and this increase in the number of call center agents will help
 ensure our customers receive quick, easy and informative assistance whether
 they book accommodations online via our websites or by calling our toll-free
 call centers.  In addition, our upgraded call center capability enables us to
 continue to pursue opportunities with affiliates that do a significant amount
 of business via the telephone, as recent agreements with Northwest Airlines
 and Cheap Tickets illustrate.
     According to Diener, "Hotel Reservations Network's booking staff and
 customer service agents are comprised of highly trained individuals, and are
 integral to achieving our goal to provide travelers with the most value for
 their travel dollars.  Our employees are at the core of our business and
 strengthen our industry-leading position."
     Hotel Reservations Network, Inc. (HRN) (Nasdaq:   ROOM) is the number one
 provider of discount hotel accommodations and supplier of room availability
 during sold out periods worldwide.  In addition, HRN provides travelers with
 access to vacation rental properties, including condominiums, vacation
 timeshare properties and other managed vacation properties.  Through its
 wholly owned subsidiary, TravelNow.com, HRN also provides travelers with
 access to online booking capabilities for hotels, car rentals, airline
 tickets, cruises and rail passes.  HRN has achieved its leadership position
 through its successful use of traditional and new media distribution channels
 including its own Websites ( www.hoteldiscount.com, www.180096hotel.com,
 www.condosaver.com , and www.travelnow.com ), its toll-free 24x7 call centers
 (1-800-96 HOTEL), and over 18,600 Internet and call center affiliates.  HRN
 provides discount hotel accommodations at 3,084 hotels in 118 markets in North
 America, the Caribbean, Western Europe and Asia, and vacation rentals at
 approximately 222 properties in 46 markets in North America and the Caribbean.
 For more information about HRN, visit the Company's websites at
 http://www.hoteldiscount.com and http://www/180096hotel.com.  Located in
 Dallas, Texas, HRN is a majority-owned subsidiary of USA Networks, Inc.'s
 (Nasdaq:   USAI) Information and Services unit.
 
     This news release contains "forward-looking statements" within the meaning
 of section 21E of the Securities Exchange Act of 1934, as amended. The company
 has based these forward-looking statements on its current expectations and
 projections about future events, based on the information currently available
 to it. The forward-looking statements include statements relating to the
 company's anticipated financial performance, business prospects, new
 developments, new strategies and similar matters. The following important
 factors, in addition to those described under the section "Risk Factors" in
 the company's Annual Report on Form 10-K for the year ended December 31, 2000
 (which is available upon request from the company or on the company's
 websites, www.hoteldiscount.com and www.180096hotel.com , under the heading
 "Investor Relations") may affect the future results of the company and cause
 those results to differ materially from those expressed in the forward-looking
 statements: material adverse changes in the economic conditions in the
 company's markets; future regulatory actions and conditions in the company's
 operating areas; competition from others; product demand and market
 acceptance; the ability to protect proprietary information and technology or
 to obtain necessary licenses on commercially reasonable terms; and the ability
 to obtain and retain key executives and employees. The company undertakes no
 obligation to publicly update or revise any forward-looking statements,
 whether as a result of new information, future events or any other reason.
 
 

SOURCE Hotel Reservation Network
    DALLAS, April 19 /PRNewswire/ -- Hotel Reservations Network (HRN),
 (Nasdaq:   ROOM), www.hoteldiscount.com , the number one provider of discount
 hotel accommodations worldwide, announced today it will open a new call center
 in June, 2001.  The increase in operations is fueled by Hotel Reservations
 Network's continued rapid expansion both domestically and internationally and
 will enhance the Company's booking capabilities by 70 percent. Located in
 Pharr, Texas, the call center will initially employ over 100 people with
 capacity for 140 additional employees.  The Company operates two other call
 centers in Dallas and Ft. Worth, Texas.
     Commenting on the expansion, Bob Diener, president of Hotel Reservations
 Network said, "The new call center will enable us to serve the travel needs of
 our clients and support our continuing aggressive expansion strategy.  We
 continue to see an increase in our bookings, even with current economic
 conditions, and this increase in the number of call center agents will help
 ensure our customers receive quick, easy and informative assistance whether
 they book accommodations online via our websites or by calling our toll-free
 call centers.  In addition, our upgraded call center capability enables us to
 continue to pursue opportunities with affiliates that do a significant amount
 of business via the telephone, as recent agreements with Northwest Airlines
 and Cheap Tickets illustrate.
     According to Diener, "Hotel Reservations Network's booking staff and
 customer service agents are comprised of highly trained individuals, and are
 integral to achieving our goal to provide travelers with the most value for
 their travel dollars.  Our employees are at the core of our business and
 strengthen our industry-leading position."
     Hotel Reservations Network, Inc. (HRN) (Nasdaq:   ROOM) is the number one
 provider of discount hotel accommodations and supplier of room availability
 during sold out periods worldwide.  In addition, HRN provides travelers with
 access to vacation rental properties, including condominiums, vacation
 timeshare properties and other managed vacation properties.  Through its
 wholly owned subsidiary, TravelNow.com, HRN also provides travelers with
 access to online booking capabilities for hotels, car rentals, airline
 tickets, cruises and rail passes.  HRN has achieved its leadership position
 through its successful use of traditional and new media distribution channels
 including its own Websites ( www.hoteldiscount.com, www.180096hotel.com,
 www.condosaver.com , and www.travelnow.com ), its toll-free 24x7 call centers
 (1-800-96 HOTEL), and over 18,600 Internet and call center affiliates.  HRN
 provides discount hotel accommodations at 3,084 hotels in 118 markets in North
 America, the Caribbean, Western Europe and Asia, and vacation rentals at
 approximately 222 properties in 46 markets in North America and the Caribbean.
 For more information about HRN, visit the Company's websites at
 http://www.hoteldiscount.com and http://www/180096hotel.com.  Located in
 Dallas, Texas, HRN is a majority-owned subsidiary of USA Networks, Inc.'s
 (Nasdaq:   USAI) Information and Services unit.
 
     This news release contains "forward-looking statements" within the meaning
 of section 21E of the Securities Exchange Act of 1934, as amended. The company
 has based these forward-looking statements on its current expectations and
 projections about future events, based on the information currently available
 to it. The forward-looking statements include statements relating to the
 company's anticipated financial performance, business prospects, new
 developments, new strategies and similar matters. The following important
 factors, in addition to those described under the section "Risk Factors" in
 the company's Annual Report on Form 10-K for the year ended December 31, 2000
 (which is available upon request from the company or on the company's
 websites, www.hoteldiscount.com and www.180096hotel.com , under the heading
 "Investor Relations") may affect the future results of the company and cause
 those results to differ materially from those expressed in the forward-looking
 statements: material adverse changes in the economic conditions in the
 company's markets; future regulatory actions and conditions in the company's
 operating areas; competition from others; product demand and market
 acceptance; the ability to protect proprietary information and technology or
 to obtain necessary licenses on commercially reasonable terms; and the ability
 to obtain and retain key executives and employees. The company undertakes no
 obligation to publicly update or revise any forward-looking statements,
 whether as a result of new information, future events or any other reason.
 
 SOURCE  Hotel Reservation Network