inServ Selects Backplane's Hosted Billing and Customer Care Solution

Backplane Provides Enterprise Billing System to Support inServ's Growing

Customer Base



Apr 05, 2001, 01:00 ET from Backplane, Inc.

    EMERYVILLE, Calif., April 5 /PRNewswire/ -- inServ, a provider of customer
 care solutions to technology companies, announced today that it has selected
 Backplane(TM) Billing, Backplane's hosted billing solution.
     "inServ's technology platform, CRM Plus, is a total customer care solution
 that provides integrated communication channels, robust business analytics,
 and a scalable infrastructure," said Ruben Cota, president & CEO of inServ.
 "With Backplane Billing we can automate our billing process, quickly roll out
 new solutions and enhance customer service -- all without straining IT
 resources."
     "Companies like inServ are responding to the rapid increase in demand for
 their services," said Ben Dillon, Backplane CEO. "Backplane Billing is
 providing inServ with the reliable and scalable billing infrastructure
 necessary to quickly respond to market changes and increase their
 profitability."
     inServ will also benefit from the expertise of Backplane's technology
 partners without having to manage separate consulting and integration
 contracts. Backplane's partners include CyberSource, Standard Register,
 Derivion, and Exodus Communications.
     Backplane Billing is a Web-based, hosted billing and customer care
 solution that gives service providers the power of an enterprise-class billing
 system at a fraction of the cost of building, buying, or maintaining a system
 in-house. Backplane Billing makes it possible to quickly introduce new
 services, focus valuable IT resources on core competencies, improve the bottom
 line, and strengthen customer service.
 
     About inServ
     Headquartered in Emeryville, Calif., inServ provides integrated customer
 care solutions to technology companies to enable them to effectively respond
 to customer needs. Through Outsourcing, Application Hosted Services (ASP), and
 Professional Services, inServ delivers innovative and scalable programs that
 support the entire customer lifecycle from acquisition to customer
 satisfaction and loyalty. These solutions offer their customers convenient
 communication channels, such as self-help, e-mail, web chat, and phone. For
 more information contact inServ at phone 510-420-7444; fax 510-420-6964;
 www.inserv.com, or mail at 1250 -- 45th Street, Suite 400, Emeryville, CA
 94608.
 
     About Backplane, Inc.
     Backplane, Inc. is dedicated to making companies of all sizes more
 successful by providing business solutions that enable and support rapid
 growth. By providing software as a service over the Internet -- which greatly
 decreases the administrative overhead and expense of traditional "insourced"
 software installations -- Backplane helps companies thrive while keeping costs
 under control. Backplane's premier service, Backplane Billing, is the
 first hosted billing and customer care system of its kind. Developed for
 recurring service providers whose offerings range from Internet-based services
 to logistics to financial services, Backplane Billing makes it possible to
 quickly improve the bottom line, introduce new services, focus valuable IT
 resources on core competencies, and strengthen customer service.
     For more information about Backplane, Inc. visit www.backplane.com. For
 sales inquiries call toll-free 866-596-0600, or email sales@backplane.com.
 
 

SOURCE Backplane, Inc.
    EMERYVILLE, Calif., April 5 /PRNewswire/ -- inServ, a provider of customer
 care solutions to technology companies, announced today that it has selected
 Backplane(TM) Billing, Backplane's hosted billing solution.
     "inServ's technology platform, CRM Plus, is a total customer care solution
 that provides integrated communication channels, robust business analytics,
 and a scalable infrastructure," said Ruben Cota, president & CEO of inServ.
 "With Backplane Billing we can automate our billing process, quickly roll out
 new solutions and enhance customer service -- all without straining IT
 resources."
     "Companies like inServ are responding to the rapid increase in demand for
 their services," said Ben Dillon, Backplane CEO. "Backplane Billing is
 providing inServ with the reliable and scalable billing infrastructure
 necessary to quickly respond to market changes and increase their
 profitability."
     inServ will also benefit from the expertise of Backplane's technology
 partners without having to manage separate consulting and integration
 contracts. Backplane's partners include CyberSource, Standard Register,
 Derivion, and Exodus Communications.
     Backplane Billing is a Web-based, hosted billing and customer care
 solution that gives service providers the power of an enterprise-class billing
 system at a fraction of the cost of building, buying, or maintaining a system
 in-house. Backplane Billing makes it possible to quickly introduce new
 services, focus valuable IT resources on core competencies, improve the bottom
 line, and strengthen customer service.
 
     About inServ
     Headquartered in Emeryville, Calif., inServ provides integrated customer
 care solutions to technology companies to enable them to effectively respond
 to customer needs. Through Outsourcing, Application Hosted Services (ASP), and
 Professional Services, inServ delivers innovative and scalable programs that
 support the entire customer lifecycle from acquisition to customer
 satisfaction and loyalty. These solutions offer their customers convenient
 communication channels, such as self-help, e-mail, web chat, and phone. For
 more information contact inServ at phone 510-420-7444; fax 510-420-6964;
 www.inserv.com, or mail at 1250 -- 45th Street, Suite 400, Emeryville, CA
 94608.
 
     About Backplane, Inc.
     Backplane, Inc. is dedicated to making companies of all sizes more
 successful by providing business solutions that enable and support rapid
 growth. By providing software as a service over the Internet -- which greatly
 decreases the administrative overhead and expense of traditional "insourced"
 software installations -- Backplane helps companies thrive while keeping costs
 under control. Backplane's premier service, Backplane Billing, is the
 first hosted billing and customer care system of its kind. Developed for
 recurring service providers whose offerings range from Internet-based services
 to logistics to financial services, Backplane Billing makes it possible to
 quickly improve the bottom line, introduce new services, focus valuable IT
 resources on core competencies, and strengthen customer service.
     For more information about Backplane, Inc. visit www.backplane.com. For
 sales inquiries call toll-free 866-596-0600, or email sales@backplane.com.
 
 SOURCE  Backplane, Inc.