Interobject Systems Announces First Customer Win of New, Highly Scalable IOS/Support eCRM

SiPix, Inc. Selects Interobject Systems' Solution for Integration of Technical

Support and Marketing Needs



Apr 26, 2001, 01:00 ET from SiPix, Inc.

    SANTA CLARA, Calif., April 26 /PRNewswire/ -- Interobject Systems, Inc., a
 leading provider of customizable e-Business applications, has announced that
 SiPix, Inc., The Digital Imaging Appliance Company, has signed an agreement
 for the deployment of IOS/Support, Interobject Systems' customizable eCRM
 solution.
     With IOS/Support, SiPix can expect a substantial return on investment from
 streamlining customer service and technical support requests through a total
 integration of phone, web, and email service requests into one easy-to-use
 interface.  SiPix can also expect to realize a reduction in the overall volume
 of service and support requests they receive by integrating IOS/Support's
 customer self-service front-end into their current website.  Interobject
 Systems also created a customized RMA (Return Material Authorization)
 component for SiPix to be integrated directly into the service and support
 workflow.
     "At SiPix, we are dedicated to our customers.  Interobject Systems
 understands this," said Rick Thorp, Technical Support Manager at SiPix, Inc.
 "Using the IOS/Support system will help ensure that SiPix customers receive
 the most comprehensive and timely service and support in the industry.  SiPix
 will exceed customers' expectations, and IOS/Support is a critical part."
     "We are proud to have an organization such as SiPix as the preliminary
 client of our new customizable eCRM application," said Paul Jenq, President of
 Interobject Systems.  "We are confident that SiPix's use of IOS/Support will
 provide them with the customized, easy-to-use eBusiness application that we
 are known for.  We expect SiPix to realize benefits within the first few
 months of their use of IOS/Support."
 
     About Interobject Systems, Inc.
     Interobject Systems, Inc. is a leading provider of proven eBusiness
 applications.  Interobject Systems provides a suite of eBusiness applications
 including web-based Customer Relationship Management (eCRM), Problem
 Management, Asset Management, and Request For Quote (RFQ).  IOS/Support
 addresses a business' customer service and technical support needs by
 integrating web-based support, with email and phone requests.  Every
 application in Interobject Systems eBusiness Suite is customizable to ensure a
 seamless integration with a company's pre-existing culture, workflow, and
 overall business needs.  Clients of Interobject Systems include SiPix Imaging
 Inc., Acer Inc., Acer America, Inc., LowerMyBills.com, PayMyBills.com, and
 Cresenda. Additional information on Interobject Systems, Inc. is available at
 www.iobject.com.
 
     About SiPix, Inc.
     SiPix, Inc., a wholly owned subsidiary of SiPix Group Limited, is a leader
 in the manufacturing and delivery of digital imaging appliances for the
 consumer market.  The company's portfolio of innovative and intuitive image
 capture and image output products provides a complete product and service
 chain, from capture to print, and from hardware to media, through trend
 setting designs, thus enabling the sharing of images instantly and globally,
 at an affordable price for everyone.  The company is based in Milpitas,
 California, with regional offices in Europe and throughout Asia.  For more
 information, go to www.sipix.com.
 
                      MAKE YOUR OPINION COUNT - Click Here
                http://tbutton.prnewswire.com/prn/11690X05764382
 
 

SOURCE SiPix, Inc.
    SANTA CLARA, Calif., April 26 /PRNewswire/ -- Interobject Systems, Inc., a
 leading provider of customizable e-Business applications, has announced that
 SiPix, Inc., The Digital Imaging Appliance Company, has signed an agreement
 for the deployment of IOS/Support, Interobject Systems' customizable eCRM
 solution.
     With IOS/Support, SiPix can expect a substantial return on investment from
 streamlining customer service and technical support requests through a total
 integration of phone, web, and email service requests into one easy-to-use
 interface.  SiPix can also expect to realize a reduction in the overall volume
 of service and support requests they receive by integrating IOS/Support's
 customer self-service front-end into their current website.  Interobject
 Systems also created a customized RMA (Return Material Authorization)
 component for SiPix to be integrated directly into the service and support
 workflow.
     "At SiPix, we are dedicated to our customers.  Interobject Systems
 understands this," said Rick Thorp, Technical Support Manager at SiPix, Inc.
 "Using the IOS/Support system will help ensure that SiPix customers receive
 the most comprehensive and timely service and support in the industry.  SiPix
 will exceed customers' expectations, and IOS/Support is a critical part."
     "We are proud to have an organization such as SiPix as the preliminary
 client of our new customizable eCRM application," said Paul Jenq, President of
 Interobject Systems.  "We are confident that SiPix's use of IOS/Support will
 provide them with the customized, easy-to-use eBusiness application that we
 are known for.  We expect SiPix to realize benefits within the first few
 months of their use of IOS/Support."
 
     About Interobject Systems, Inc.
     Interobject Systems, Inc. is a leading provider of proven eBusiness
 applications.  Interobject Systems provides a suite of eBusiness applications
 including web-based Customer Relationship Management (eCRM), Problem
 Management, Asset Management, and Request For Quote (RFQ).  IOS/Support
 addresses a business' customer service and technical support needs by
 integrating web-based support, with email and phone requests.  Every
 application in Interobject Systems eBusiness Suite is customizable to ensure a
 seamless integration with a company's pre-existing culture, workflow, and
 overall business needs.  Clients of Interobject Systems include SiPix Imaging
 Inc., Acer Inc., Acer America, Inc., LowerMyBills.com, PayMyBills.com, and
 Cresenda. Additional information on Interobject Systems, Inc. is available at
 www.iobject.com.
 
     About SiPix, Inc.
     SiPix, Inc., a wholly owned subsidiary of SiPix Group Limited, is a leader
 in the manufacturing and delivery of digital imaging appliances for the
 consumer market.  The company's portfolio of innovative and intuitive image
 capture and image output products provides a complete product and service
 chain, from capture to print, and from hardware to media, through trend
 setting designs, thus enabling the sharing of images instantly and globally,
 at an affordable price for everyone.  The company is based in Milpitas,
 California, with regional offices in Europe and throughout Asia.  For more
 information, go to www.sipix.com.
 
                      MAKE YOUR OPINION COUNT - Click Here
                http://tbutton.prnewswire.com/prn/11690X05764382
 
 SOURCE  SiPix, Inc.