InterOPS Management Solutions Unveils New Generation of Internet Operations Services for Enterprise Clients

Fidelity Ventures Backed Firm Optimizes the Performance of

eBusiness Environments



Apr 30, 2001, 01:00 ET from InterOPS Management Solutions

    BOSTON, April 30 /PRNewswire/ -- InterOPS Management Solutions (InterOPS),
 a provider of eBusiness management services focused on the enterprise market,
 unveiled today a suite of Internet operations solutions aimed at optimizing
 the performance of clients' large-scale, high-volume, mission-critical
 eBusiness environments.  InterOPS' unique service delivery approach helps
 clients gain a greater return on their Internet management technology and
 staffing investments to meet their business objectives.
     Founded by Chris McLellan, former Vice President of Internet Operations at
 Fidelity Investments, InterOPS provides management services and processes
 originally developed to ensure the reliability of Fidelity's highly regarded
 web-based services. Based on these 'battle tested' capabilities, Mr. McLellan
 gained financial support from Fidelity Ventures to deliver a new generation of
 monitoring and management solutions to enterprise organizations who are
 increasingly relying on their web operations to support their business
 objectives.
     "InterOPS is building on the four generations of correlation systems and
 rules-based policies we developed at Fidelity that enabled us to filter and
 subsequently reduce millions of alerts and alarms to less than a hundred
 actionable events a day," stated Mr. McLellan. "At InterOPS we intend to
 deliver the next generation of monitoring and management solutions to
 enterprise organizations who are using their Internet operations to deliver
 new customer services and generate new revenues."
     "After many of Fidelity's corporate clients expressed interest in our
 Internet operations management capabilities, Chris saw a business opportunity
 to build an exciting business around delivering a similar level of services to
 comparable companies worldwide," said Rob Ketterson, managing director,
 Fidelity Ventures.  "Fidelity is pleased to support InterOPS' efforts to bring
 best-in-class Internet operations management solutions to enterprise
 companies."
     Enterprises Face Escalating Internet Operations Management Challenges The
 costs of website downtime and performance failures can be enormous. In
 addition to the direct costs of lost business, a Jupiter Research survey found
 46 percent of users have been driven to alternative sites because their
 preferred website failed. Compounding the technological challenges facing most
 organizations, Gartner Group estimates that over 80% of website availability
 problems are caused by people and process issues, not by technology failures.
 InterOPS has found that companies are often plagued by a series of common
 challenges,
 
     * Under-utilized technology and staff
     * Limited policies and procedures
     * Little documentation and repeatable solutions
 
     "Many corporations have made significant investments in Internet
 management technology and staff, and are still dissatisfied with the quality
 of their website performance," said Ed Mallen, president and CEO of InterOPS.
 "Our product 'agnostic', out-tasking approach to Internet management enables
 us to leverage our clients' existing infrastructures and skills to
 significantly increase their website performance, reduce their risk of
 failure, and improve the cost-efficiencies of their eBusiness operations."
 InterOPS' Internet Operations Management Solutions InterOPS' unique
 monitoring, measurement, and management services leverage the industry's 'best
 of breed' tools and 'best in class' techniques to optimize the performance of
 clients' Internet operating environments.  The company's services provide
 three levels of functionality and benefits to clients.
 
     * Monitoring -- Utilizing industry leading presentation layer software
 permits InterOPS to assimilate clients' multiple management platforms into a
 single consolidated view to more quickly identify and resolve eBusiness
 operations problems.
     * Measurement -- Employing powerful end-user oriented performance
 measurement capabilities combined with proven management platforms enables
 InterOPS to provide clients more objectively baseline, benchmark, and
 forecast data to address their Internet requirements.
     * Management -- Leveraging InterOPS' event correlation knowledgebase
 that collects and compiles client operations activity data permits more
 rapid response and resolution of website failures, and proactive remedies
 for potential problems.
 
     In addition, InterOPS offers a portfolio of consulting services that
 improve the policies, procedures, and processes that govern clients' mission-
 critical Internet operations. InterOPS is also developing education programs
 that give clients added knowledge regarding the Internet operations
 methodologies necessary to meet their business objectives and achieve a
 competitive advantage.
 
     Generating Rapid Results For Clients
     InterOPS' initial client, Insurance.com, has experienced significant
 operational improvements as a result of InterOPS' services. Insurance.com is
 an online insurance marketplace which provides consumers with unbiased
 resources and tools that help them make more educated insurance buying
 decisions. Since October 2000, InterOPS has provided Insurance.com with 24x7
 support that has produced accelerated issue-recovery cycle times, and specific
 Internet operations enhancements to reduce alerts and improve ongoing
 performance levels. As a result of these services, Insurance.com has
 experienced a significant decline in unplanned outage time and drop in the
 number of unplanned events.
     "InterOPS has had an immediate and obvious affect on the performance of
 our web operations," reported Paul DiNicola, Insurance.com's Vice President of
 Operations. "Their responsiveness to our service requests has made this a
 productive and successful relationship."
     Overall, InterOPS will help its clients maximize the ROI of their
 eBusiness initiatives by,
 
     * Reducing risk of downtime & performance problems
     * Leveraging installed base of Internet management tools and staff
     * Providing measurable results and quantitative data for meeting
 clients' expanding eBusiness needs
 
     About InterOPS Management Solutions
     Headquartered in Medford, Mass., InterOPS provides Internet operations
 support services to enterprise clients with large-scale, high-volume, mission
 critical eBusinesses worldwide. InterOPS recognizes that its clients require a
 variety of Internet management elements to meet their needs, and is committed
 to delivering the best Internet management services in the industry by working
 with the leading software product developers, web-hosting providers, and
 professional services firms. The company is funded by Fidelity Ventures and a
 group of Internet infrastructure executive 'angel' investors. Additional
 information can be obtained about the company by visiting InterOPS' website at
 www.interops.com or calling 1-888-872-2889.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X31530473
 
 

SOURCE InterOPS Management Solutions
    BOSTON, April 30 /PRNewswire/ -- InterOPS Management Solutions (InterOPS),
 a provider of eBusiness management services focused on the enterprise market,
 unveiled today a suite of Internet operations solutions aimed at optimizing
 the performance of clients' large-scale, high-volume, mission-critical
 eBusiness environments.  InterOPS' unique service delivery approach helps
 clients gain a greater return on their Internet management technology and
 staffing investments to meet their business objectives.
     Founded by Chris McLellan, former Vice President of Internet Operations at
 Fidelity Investments, InterOPS provides management services and processes
 originally developed to ensure the reliability of Fidelity's highly regarded
 web-based services. Based on these 'battle tested' capabilities, Mr. McLellan
 gained financial support from Fidelity Ventures to deliver a new generation of
 monitoring and management solutions to enterprise organizations who are
 increasingly relying on their web operations to support their business
 objectives.
     "InterOPS is building on the four generations of correlation systems and
 rules-based policies we developed at Fidelity that enabled us to filter and
 subsequently reduce millions of alerts and alarms to less than a hundred
 actionable events a day," stated Mr. McLellan. "At InterOPS we intend to
 deliver the next generation of monitoring and management solutions to
 enterprise organizations who are using their Internet operations to deliver
 new customer services and generate new revenues."
     "After many of Fidelity's corporate clients expressed interest in our
 Internet operations management capabilities, Chris saw a business opportunity
 to build an exciting business around delivering a similar level of services to
 comparable companies worldwide," said Rob Ketterson, managing director,
 Fidelity Ventures.  "Fidelity is pleased to support InterOPS' efforts to bring
 best-in-class Internet operations management solutions to enterprise
 companies."
     Enterprises Face Escalating Internet Operations Management Challenges The
 costs of website downtime and performance failures can be enormous. In
 addition to the direct costs of lost business, a Jupiter Research survey found
 46 percent of users have been driven to alternative sites because their
 preferred website failed. Compounding the technological challenges facing most
 organizations, Gartner Group estimates that over 80% of website availability
 problems are caused by people and process issues, not by technology failures.
 InterOPS has found that companies are often plagued by a series of common
 challenges,
 
     * Under-utilized technology and staff
     * Limited policies and procedures
     * Little documentation and repeatable solutions
 
     "Many corporations have made significant investments in Internet
 management technology and staff, and are still dissatisfied with the quality
 of their website performance," said Ed Mallen, president and CEO of InterOPS.
 "Our product 'agnostic', out-tasking approach to Internet management enables
 us to leverage our clients' existing infrastructures and skills to
 significantly increase their website performance, reduce their risk of
 failure, and improve the cost-efficiencies of their eBusiness operations."
 InterOPS' Internet Operations Management Solutions InterOPS' unique
 monitoring, measurement, and management services leverage the industry's 'best
 of breed' tools and 'best in class' techniques to optimize the performance of
 clients' Internet operating environments.  The company's services provide
 three levels of functionality and benefits to clients.
 
     * Monitoring -- Utilizing industry leading presentation layer software
 permits InterOPS to assimilate clients' multiple management platforms into a
 single consolidated view to more quickly identify and resolve eBusiness
 operations problems.
     * Measurement -- Employing powerful end-user oriented performance
 measurement capabilities combined with proven management platforms enables
 InterOPS to provide clients more objectively baseline, benchmark, and
 forecast data to address their Internet requirements.
     * Management -- Leveraging InterOPS' event correlation knowledgebase
 that collects and compiles client operations activity data permits more
 rapid response and resolution of website failures, and proactive remedies
 for potential problems.
 
     In addition, InterOPS offers a portfolio of consulting services that
 improve the policies, procedures, and processes that govern clients' mission-
 critical Internet operations. InterOPS is also developing education programs
 that give clients added knowledge regarding the Internet operations
 methodologies necessary to meet their business objectives and achieve a
 competitive advantage.
 
     Generating Rapid Results For Clients
     InterOPS' initial client, Insurance.com, has experienced significant
 operational improvements as a result of InterOPS' services. Insurance.com is
 an online insurance marketplace which provides consumers with unbiased
 resources and tools that help them make more educated insurance buying
 decisions. Since October 2000, InterOPS has provided Insurance.com with 24x7
 support that has produced accelerated issue-recovery cycle times, and specific
 Internet operations enhancements to reduce alerts and improve ongoing
 performance levels. As a result of these services, Insurance.com has
 experienced a significant decline in unplanned outage time and drop in the
 number of unplanned events.
     "InterOPS has had an immediate and obvious affect on the performance of
 our web operations," reported Paul DiNicola, Insurance.com's Vice President of
 Operations. "Their responsiveness to our service requests has made this a
 productive and successful relationship."
     Overall, InterOPS will help its clients maximize the ROI of their
 eBusiness initiatives by,
 
     * Reducing risk of downtime & performance problems
     * Leveraging installed base of Internet management tools and staff
     * Providing measurable results and quantitative data for meeting
 clients' expanding eBusiness needs
 
     About InterOPS Management Solutions
     Headquartered in Medford, Mass., InterOPS provides Internet operations
 support services to enterprise clients with large-scale, high-volume, mission
 critical eBusinesses worldwide. InterOPS recognizes that its clients require a
 variety of Internet management elements to meet their needs, and is committed
 to delivering the best Internet management services in the industry by working
 with the leading software product developers, web-hosting providers, and
 professional services firms. The company is funded by Fidelity Ventures and a
 group of Internet infrastructure executive 'angel' investors. Additional
 information can be obtained about the company by visiting InterOPS' website at
 www.interops.com or calling 1-888-872-2889.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X31530473
 
 SOURCE  InterOPS Management Solutions