Intracorp's Comprehensive Case Management Program Delivers Significant Improvements Over Traditional Approaches

Data Analysis Shows Reductions in Lost Time and Disability Duration

Of Up to 40 Percent



Apr 25, 2001, 01:00 ET from Intracorp

    PHILADELPHIA, April 25 /PRNewswire/ -- Intracorp has dramatically enhanced
 its impact on the workers' compensation and disability management industry
 with a new approach to case management which promotes consistent delivery of
 all aspects of medical and disability management within a single,
 comprehensive program.  By integrating its core competencies in bill review
 and case management, Intracorp is able to offer demonstrable medical and
 return-to-work outcomes.
     "Traditional case management programs use time-based triggers to indicate
 the next level of required intervention," says Fred Scardellette, vice
 president of Disability Management product development and marketing for
 Intracorp.  "Our program improves upon the status quo by bringing clinical and
 vocational expertise, technology and data mining and analysis together in a
 more programmatic approach to case management.  We've established
 outcomes-focused triggers and optimal triage protocols that determine which
 mode of our expert intervention to deploy -- and when.  This allows our
 clinical experts to apply the best possible strategy to the case as soon as we
 receive it -- and to execute this strategy for the duration of the case."
     To determine the impact of the program, Intracorp compared the results of
 customers who have implemented the more comprehensive, programmatic model to
 those customers who take a more traditional approach to case management, in
 which claims are flagged for intervention only after they have become a
 concern to the payor.
     Customers who have applied a comprehensive approach have shown a 40
 percent improvement in disability duration as well as a 20 percent improvement
 in lost-time savings compared to Intracorp's other customers.  The company's
 comprehensive model has also delivered 22 percent higher network utilization.
 Many Intracorp customers have further leveraged Intracorp's best-practice
 model to hone in on specific injury areas; these results likewise show
 dramatic improvement.  High-cost injuries such as carpal tunnel syndrome,
 which typically carry more than 100 days in lost time, have benefited from
 Intracorp's approach more than three-fold.  Back injuries, the most frequently
 occurring condition, improved by 30 percent under the comprehensive model.
     Intracorp's market-leading approach to case management encompasses all
 claims, regardless of the line of business -- workers' compensation, auto, or
 short- and long-term disability -- and strengthens the linkages among all case
 management components.  Claims enter a central intake unit either by Internet,
 EDI, e-mail, fax or regular mail.  Case data is assimilated into Intracorp's
 proprietary decision support tools, which process the information against
 customer-specific triggers and case handling protocols and then the case is
 triaged to the appropriate mode of intervention.  Case managers quickly
 channel injured or ill individuals to Intracorp's broad-based network of
 providers to achieve maximum network penetration.  Data is automatically
 transferred into Intracorp's sophisticated case management software, ICMS(R),
 where case managers -- either telephonically or remotely -- access the
 information.  These vocational and clinical experts manage cases with
 Intracorp's proprietary guidelines tools as well as other resources contained
 in the company's online Case Manager Toolbox(SM), accessed via
 www.intracorp.com.
     "While we've always been committed to delivering the best possible
 outcomes for our customers, this model truly revolutionizes how we -- and
 others -- approach case management moving forward," says Scardellette.  "We're
 looking beyond single-event interventions and focusing on ways we can best
 impact the case -- whether via telephonic or onsite case management, physician
 advisor or independent medical evaluation, vocational assessment or
 retrospective utilization review -- for as long as it remains open.  Combining
 the clinical expertise of our national case management team with
 state-of-the-art software and decision support solutions, Intracorp is better
 prepared to deliver the optimal medical and financial outcomes demanded by our
 customers."
 
     Philadelphia-based Intracorp (www.intracorp.com) provides health care,
 disability management, workers' compensation and auto managed care solutions
 that prevent injuries and illnesses; ensure appropriate, high-quality health
 care; support claims management and reduce unnecessary medical and lost-time
 costs.  Intracorp's services include demand and disease management,
 utilization management, case management, return-to-work programs, ergonomic
 consulting, provider fee management, provider network access and information
 management services.  The company employs a diverse team of more than
 3,400 people and operates one of the nation's largest private-sector networks
 of medical directors, physician specialists and nurses for review services.
 Intracorp had 2000 revenue of $367 million.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X81278575
 
 

SOURCE Intracorp
    PHILADELPHIA, April 25 /PRNewswire/ -- Intracorp has dramatically enhanced
 its impact on the workers' compensation and disability management industry
 with a new approach to case management which promotes consistent delivery of
 all aspects of medical and disability management within a single,
 comprehensive program.  By integrating its core competencies in bill review
 and case management, Intracorp is able to offer demonstrable medical and
 return-to-work outcomes.
     "Traditional case management programs use time-based triggers to indicate
 the next level of required intervention," says Fred Scardellette, vice
 president of Disability Management product development and marketing for
 Intracorp.  "Our program improves upon the status quo by bringing clinical and
 vocational expertise, technology and data mining and analysis together in a
 more programmatic approach to case management.  We've established
 outcomes-focused triggers and optimal triage protocols that determine which
 mode of our expert intervention to deploy -- and when.  This allows our
 clinical experts to apply the best possible strategy to the case as soon as we
 receive it -- and to execute this strategy for the duration of the case."
     To determine the impact of the program, Intracorp compared the results of
 customers who have implemented the more comprehensive, programmatic model to
 those customers who take a more traditional approach to case management, in
 which claims are flagged for intervention only after they have become a
 concern to the payor.
     Customers who have applied a comprehensive approach have shown a 40
 percent improvement in disability duration as well as a 20 percent improvement
 in lost-time savings compared to Intracorp's other customers.  The company's
 comprehensive model has also delivered 22 percent higher network utilization.
 Many Intracorp customers have further leveraged Intracorp's best-practice
 model to hone in on specific injury areas; these results likewise show
 dramatic improvement.  High-cost injuries such as carpal tunnel syndrome,
 which typically carry more than 100 days in lost time, have benefited from
 Intracorp's approach more than three-fold.  Back injuries, the most frequently
 occurring condition, improved by 30 percent under the comprehensive model.
     Intracorp's market-leading approach to case management encompasses all
 claims, regardless of the line of business -- workers' compensation, auto, or
 short- and long-term disability -- and strengthens the linkages among all case
 management components.  Claims enter a central intake unit either by Internet,
 EDI, e-mail, fax or regular mail.  Case data is assimilated into Intracorp's
 proprietary decision support tools, which process the information against
 customer-specific triggers and case handling protocols and then the case is
 triaged to the appropriate mode of intervention.  Case managers quickly
 channel injured or ill individuals to Intracorp's broad-based network of
 providers to achieve maximum network penetration.  Data is automatically
 transferred into Intracorp's sophisticated case management software, ICMS(R),
 where case managers -- either telephonically or remotely -- access the
 information.  These vocational and clinical experts manage cases with
 Intracorp's proprietary guidelines tools as well as other resources contained
 in the company's online Case Manager Toolbox(SM), accessed via
 www.intracorp.com.
     "While we've always been committed to delivering the best possible
 outcomes for our customers, this model truly revolutionizes how we -- and
 others -- approach case management moving forward," says Scardellette.  "We're
 looking beyond single-event interventions and focusing on ways we can best
 impact the case -- whether via telephonic or onsite case management, physician
 advisor or independent medical evaluation, vocational assessment or
 retrospective utilization review -- for as long as it remains open.  Combining
 the clinical expertise of our national case management team with
 state-of-the-art software and decision support solutions, Intracorp is better
 prepared to deliver the optimal medical and financial outcomes demanded by our
 customers."
 
     Philadelphia-based Intracorp (www.intracorp.com) provides health care,
 disability management, workers' compensation and auto managed care solutions
 that prevent injuries and illnesses; ensure appropriate, high-quality health
 care; support claims management and reduce unnecessary medical and lost-time
 costs.  Intracorp's services include demand and disease management,
 utilization management, case management, return-to-work programs, ergonomic
 consulting, provider fee management, provider network access and information
 management services.  The company employs a diverse team of more than
 3,400 people and operates one of the nation's largest private-sector networks
 of medical directors, physician specialists and nurses for review services.
 Intracorp had 2000 revenue of $367 million.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X81278575
 
 SOURCE  Intracorp

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