Jamcracker and Synchrony to Jointly Target Mid-Market and Enterprise Class Companies

Leading Enterprise Services Provider Adds Synchrony CRM Offering

To Its Platform



Apr 02, 2001, 01:00 ET from Synchrony Communications, Inc.

    CINCINNATI, April 2 /PRNewswire/ -- Synchrony Communications today
 announced an agreement with Jamcracker, Inc., provider of integrated Web-based
 services, whereby Jamcracker will offer Synchrony's customer relationship
 management (CRM) suite as a best-of-breed CRM solution.  The Synchrony
 solution will be co-branded as a remote-hosted Jamcracker offering, and
 Synchrony's open architecture will allow Jamcracker to package the solution
 with other key Jamcracker offerings.
     Under the agreement, Jamcracker will market the Synchrony solution to
 companies and provide direct support for its customers using the Synchrony CRM
 solution.
     "Synchrony is well ahead of its time," said Todd Johnson, Jamcracker's
 vice president of worldwide marketing.  "Three years ago, the Company saw a
 need to develop a truly Internet-architected CRM solution.  Today they have
 what everyone else is re-architecting towards:  a universal queue, truly
 integrated channels, and Internet-architected adaptors to commerce,
 fulfillment, and self-service systems.  This is a great solution for
 mid-market companies looking to deploy next-generation CRM capabilities."
     Founded in 1999, Jamcracker is the brainchild of former Exodus
 Communications chairman K.B. Chandrasekhar and co-founders Herald Chen and
 Mark Terbeek.  The closely-watched company plans to use the Synchrony solution
 to further its goal of making information technology (IT) easier to deploy and
 manage, more accessible, and more affordable for small and mid-size companies.
 The Jamcracker solution integrates the world's best web-based business and
 IT services and delivers them to customers via a comprehensive workspace with
 high-quality 24x7 support.
     "This partnership is a watershed event for Synchrony," said Synchrony CEO
 and founder Mark Richey.  "In 2000 we achieved 300% revenue growth and great
 traction with our direct sales force with global 2000 accounts.  Because it
 will extend our already strong mid-market reach, this relationship has the
 potential to significantly exceed those record numbers for us.  The joint
 Synchrony-Jamcracker CRM value proposition has the potential to become a
 mid-market standard."
 
     About Jamcracker, Inc.
     Jamcracker, Inc. provides integrated Web-based services that help
 businesses quickly, easily and affordably deploy new IT and business
 capabilities so they can evolve their IT infrastructure to keep pace with
 changing business requirements.  To accomplish this, the Company offers
 Jamcracker Enterprise, an unparalleled choice of best-in-class Web-based
 services that are deployed, managed and supported 24x7 via a unified platform.
 Jamcracker Enterprise helps businesses better manage IT costs and reduce the
 tactical drains placed on their IT departments, freeing them to focus more
 time and energy on strategic initiatives.
     Founded in 1999 and based in Cupertino, Calif., Jamcracker supports
 customers in a variety of industries including software, business services,
 communications, insurance and financial services.  The Company's seasoned
 executive team is experienced in the evolution of Internet-sourced IT and
 business services.  More information on Jamcracker can be found at:
 www.jamcracker.com.
 
     About Synchrony Communications
     Synchrony Communications, Inc. is a leading customer relationship
 management suite provider.  Synchrony's truly Internet-architected software
 and remote-hosted services are used by Fortune 1000 companies, and some of the
 world's largest outsourced teleservices providers.  Synchrony provides the
 market's only Hosted Anywhere(TM) (remote-hosted and licensed) technology,
 enabling consistent, high-quality customer service, sales and marketing across
 multiple communications channels that include analog phone, fax, email and
 chat.  Designed to enable more intelligent and integrated business
 decision-making, Synchrony solutions offer a unified view of the interactions
 and transactions that occur in the business value chain among customers,
 business partners, suppliers, and employees.  Synchrony is headquartered in
 Cincinnati, with offices in Chicago, New York, and San Francisco.  More
 information on Synchrony's products and services can be found at
 www.synchrony.net.
 
 

SOURCE Synchrony Communications, Inc.
    CINCINNATI, April 2 /PRNewswire/ -- Synchrony Communications today
 announced an agreement with Jamcracker, Inc., provider of integrated Web-based
 services, whereby Jamcracker will offer Synchrony's customer relationship
 management (CRM) suite as a best-of-breed CRM solution.  The Synchrony
 solution will be co-branded as a remote-hosted Jamcracker offering, and
 Synchrony's open architecture will allow Jamcracker to package the solution
 with other key Jamcracker offerings.
     Under the agreement, Jamcracker will market the Synchrony solution to
 companies and provide direct support for its customers using the Synchrony CRM
 solution.
     "Synchrony is well ahead of its time," said Todd Johnson, Jamcracker's
 vice president of worldwide marketing.  "Three years ago, the Company saw a
 need to develop a truly Internet-architected CRM solution.  Today they have
 what everyone else is re-architecting towards:  a universal queue, truly
 integrated channels, and Internet-architected adaptors to commerce,
 fulfillment, and self-service systems.  This is a great solution for
 mid-market companies looking to deploy next-generation CRM capabilities."
     Founded in 1999, Jamcracker is the brainchild of former Exodus
 Communications chairman K.B. Chandrasekhar and co-founders Herald Chen and
 Mark Terbeek.  The closely-watched company plans to use the Synchrony solution
 to further its goal of making information technology (IT) easier to deploy and
 manage, more accessible, and more affordable for small and mid-size companies.
 The Jamcracker solution integrates the world's best web-based business and
 IT services and delivers them to customers via a comprehensive workspace with
 high-quality 24x7 support.
     "This partnership is a watershed event for Synchrony," said Synchrony CEO
 and founder Mark Richey.  "In 2000 we achieved 300% revenue growth and great
 traction with our direct sales force with global 2000 accounts.  Because it
 will extend our already strong mid-market reach, this relationship has the
 potential to significantly exceed those record numbers for us.  The joint
 Synchrony-Jamcracker CRM value proposition has the potential to become a
 mid-market standard."
 
     About Jamcracker, Inc.
     Jamcracker, Inc. provides integrated Web-based services that help
 businesses quickly, easily and affordably deploy new IT and business
 capabilities so they can evolve their IT infrastructure to keep pace with
 changing business requirements.  To accomplish this, the Company offers
 Jamcracker Enterprise, an unparalleled choice of best-in-class Web-based
 services that are deployed, managed and supported 24x7 via a unified platform.
 Jamcracker Enterprise helps businesses better manage IT costs and reduce the
 tactical drains placed on their IT departments, freeing them to focus more
 time and energy on strategic initiatives.
     Founded in 1999 and based in Cupertino, Calif., Jamcracker supports
 customers in a variety of industries including software, business services,
 communications, insurance and financial services.  The Company's seasoned
 executive team is experienced in the evolution of Internet-sourced IT and
 business services.  More information on Jamcracker can be found at:
 www.jamcracker.com.
 
     About Synchrony Communications
     Synchrony Communications, Inc. is a leading customer relationship
 management suite provider.  Synchrony's truly Internet-architected software
 and remote-hosted services are used by Fortune 1000 companies, and some of the
 world's largest outsourced teleservices providers.  Synchrony provides the
 market's only Hosted Anywhere(TM) (remote-hosted and licensed) technology,
 enabling consistent, high-quality customer service, sales and marketing across
 multiple communications channels that include analog phone, fax, email and
 chat.  Designed to enable more intelligent and integrated business
 decision-making, Synchrony solutions offer a unified view of the interactions
 and transactions that occur in the business value chain among customers,
 business partners, suppliers, and employees.  Synchrony is headquartered in
 Cincinnati, with offices in Chicago, New York, and San Francisco.  More
 information on Synchrony's products and services can be found at
 www.synchrony.net.
 
 SOURCE  Synchrony Communications, Inc.