Jebsen and Jessen Communications to Receive Frost & Sullivan 2013 Southeast Asia Contact Center System Integrator of the Year

Oct 23, 2013, 22:36 ET from Frost & Sullivan

SINGAPORE, Oct. 23, 2013 /PRNewswire/ -- Jebsen and Jessen Communications will receive the Frost & Sullivan 2013 Southeast Asia Contact Center System Integrator of the Year award for their achievements in providing contact center solutions at the 2013 Frost & Sullivan Asia Pacific Best Practices Awards, held on the 17th of October at the St Regis Hotel, Singapore.

The company's vast experience in handling complex implementations across regional markets, capability in end-to-end technology and facility deployments has been well regarded among contact center decision makers in the Southeast Asian markets.

Jebsen and Jessen Communications also leverages its strategic partnerships with key contact center solution vendors to deliver on its contact center services portfolio in a holistic manner. It also actively helps clients to strengthen both the technology and people aspect through the provision of customised training services.

"Through provision of its essential services as well as customized training services, the company has actively moved to assist its customers with the development of competencies in technology as well as talent management," said Andrew Milroy, Vice President for Frost & Sullivan's Asia Pacific Information and Communication Technologies practice.

"By focusing on value selling, the company has continued to strengthen its relationship with its clients as a reliable advisor and continues to expand its customer base across industry verticals," he added.

In recent years, Jebsen and Jessen Communications has also shifted its focus on developing its capability around the workforce management (WFM) and other advanced applications. This approach has enabled the company to help its customers navigate well in new areas such as multi-channel, social media, mobile, proactive contact/ outreach as well as the traditional media.

"The Frost and Sullivan award underscores our market leadership and display our long history of innovative product development as well as our dedication to providing our growing and diverse customer base with advanced contact centre applications," says Regional Managing Director JJC, Harold Thng. "Our commitment to service quality, thought leadership, and continuous improvement provides our customers with confidence that JJC will meet their business needs today and in the future."

An established regional system integrator with a holistic customer contact solution portfolio and exemplary customer relationships matched by impressive financial performance, Jebsen and Jessen Communications has proven itself a worthy recipient of the award.

Now in its sixth consecutive year, the Frost & Sullivan Asia Pacific Best Practices Awards recognizes companies across industries, commending their diligence, commitment, and innovative business strategies required to advance in the global marketplace.

Frost & Sullivan identifies these outstanding companies in the regional and global markets through in-depth interviews, market analysis, performance measurements, and benchmarking of market participants to bring unique best practices to the forefront.

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Media Contact:

Donna Jeremiah
Corporate Communications, Asia Pacific
P: +61 (02) 8247 8927
F: +61 (02) 9252 8066

Carrie Low
Corporate Communications, Asia Pacific
P: +603 6204 5910

Melissa Tan
Corporate Communications, Asia Pacific
P: +65 6890 0926

SOURCE Frost & Sullivan