Leading Upscale Tour Operator Entrusts Its High Level Of Customer Satisfaction to Epicor

Apr 23, 2001, 01:00 ET from Epicor Software Corporation

    IRVINE, Calif., April 23 /PRNewswire Interactive News Release/ -- Epicor
 Software Corporation (Nasdaq:   EPIC), a leading provider of integrated
 enterprise and eBusiness software exclusively for midmarket companies, today
 announced that Tauck World Discovery, a leading upscale tour operator, is
 implementing the "e by Epicor" suite to automate its front and back office
 business operations.  Epicor will provide Tauck with an integrated solution
 that allows for smooth transfers of information throughout the company to help
 ensure it maintains its stated 98% customer satisfaction rate.
     (Photo:  http://www.newscom.com/cgi-bin/prnh/19990503/LAM021 )
     Founded in 1925, Tauck World Discovery is a family-run travel company
 specializing in small-ship, jet, helicopter, rail and land vacations to
 destinations worldwide.  The company's passion for creating enriching travel
 experiences has led to numerous awards and accolades.  In September 2000, the
 readers of Travel & Leisure voted Tauck "World's Best Tour Operator and Safari
 Outfitter."  The company has also received the prestigious "Best Customer
 Satisfaction" award from the Automobile Association of America (AAA) in 1997,
 1998, 1999 and 2000.
     Part of Tauck's success comes from providing excellent customer service
 from the first call to inquire about a tour, to the journey itself.  Tauck
 will implement the integrated e by Epicor solution including Epicor
 eFrontOffice, eBackOffice and eIntelligence components to automate its call
 center, streamline its accounting functionality, market more effectively to
 its customer base and to analyze and breakdown business data for better
 decision-making.  These new systems are being implemented to help the company
 continue its high customer satisfaction rate.
     "Since the real product in the travel industry boils down to the customer
 experience, it is a critical success factor to have a system that supports a
 high level of customer service," said Peter Figliolia, controller at Tauck
 World Discovery.  "Epicor's integrated solution will allow our company to
 continue to provide consistent quality service to our customers by linking our
 call center data to the rest of our systems including reservations and
 accounting."
     "Tauck World Discovery is a perfect example of how midmarket companies can
 leverage e by Epicor to support their commitment to customer service," said
 John Hiraoka, senior vice president of marketing and business development for
 Epicor.  "Our fully integrated, end-to-end enterprise solution allows
 companies to make the most of their customer information, ultimately
 benefiting the customer through more tailored levels of service."
 
     About Epicor Software Corporation
     Founded in 1984, Epicor is a leading provider of integrated enterprise and
 eBusiness software solutions exclusively for midmarket companies, with more
 than 30,000 customers worldwide.  Epicor helps businesses around the world
 build eBusiness into their entire organization by integrating their systems
 and operations with the Internet to focus their entire enterprise on their
 customers.  By integrating leading edge eBusiness applications with advanced
 front office customer relationship management (CRM) applications and proven
 back office ERP applications, Epicor provides midmarket companies with the
 complete solution they need to compete in the new Internet economy.  Epicor is
 headquartered at 195 Technology Drive, Irvine, California, 92618, and the main
 phone is (949) 585-4000.  More information about Epicor, its products and
 services is available at www.epicor.com.
 
     Epicor is a trademark of Epicor Software Corporation.  All other
 trademarks referenced are the property of their respective owners.  The
 product and service offerings depicted in this document are produced by Epicor
 Software Corporation.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X62440719
 
 

SOURCE Epicor Software Corporation
    IRVINE, Calif., April 23 /PRNewswire Interactive News Release/ -- Epicor
 Software Corporation (Nasdaq:   EPIC), a leading provider of integrated
 enterprise and eBusiness software exclusively for midmarket companies, today
 announced that Tauck World Discovery, a leading upscale tour operator, is
 implementing the "e by Epicor" suite to automate its front and back office
 business operations.  Epicor will provide Tauck with an integrated solution
 that allows for smooth transfers of information throughout the company to help
 ensure it maintains its stated 98% customer satisfaction rate.
     (Photo:  http://www.newscom.com/cgi-bin/prnh/19990503/LAM021 )
     Founded in 1925, Tauck World Discovery is a family-run travel company
 specializing in small-ship, jet, helicopter, rail and land vacations to
 destinations worldwide.  The company's passion for creating enriching travel
 experiences has led to numerous awards and accolades.  In September 2000, the
 readers of Travel & Leisure voted Tauck "World's Best Tour Operator and Safari
 Outfitter."  The company has also received the prestigious "Best Customer
 Satisfaction" award from the Automobile Association of America (AAA) in 1997,
 1998, 1999 and 2000.
     Part of Tauck's success comes from providing excellent customer service
 from the first call to inquire about a tour, to the journey itself.  Tauck
 will implement the integrated e by Epicor solution including Epicor
 eFrontOffice, eBackOffice and eIntelligence components to automate its call
 center, streamline its accounting functionality, market more effectively to
 its customer base and to analyze and breakdown business data for better
 decision-making.  These new systems are being implemented to help the company
 continue its high customer satisfaction rate.
     "Since the real product in the travel industry boils down to the customer
 experience, it is a critical success factor to have a system that supports a
 high level of customer service," said Peter Figliolia, controller at Tauck
 World Discovery.  "Epicor's integrated solution will allow our company to
 continue to provide consistent quality service to our customers by linking our
 call center data to the rest of our systems including reservations and
 accounting."
     "Tauck World Discovery is a perfect example of how midmarket companies can
 leverage e by Epicor to support their commitment to customer service," said
 John Hiraoka, senior vice president of marketing and business development for
 Epicor.  "Our fully integrated, end-to-end enterprise solution allows
 companies to make the most of their customer information, ultimately
 benefiting the customer through more tailored levels of service."
 
     About Epicor Software Corporation
     Founded in 1984, Epicor is a leading provider of integrated enterprise and
 eBusiness software solutions exclusively for midmarket companies, with more
 than 30,000 customers worldwide.  Epicor helps businesses around the world
 build eBusiness into their entire organization by integrating their systems
 and operations with the Internet to focus their entire enterprise on their
 customers.  By integrating leading edge eBusiness applications with advanced
 front office customer relationship management (CRM) applications and proven
 back office ERP applications, Epicor provides midmarket companies with the
 complete solution they need to compete in the new Internet economy.  Epicor is
 headquartered at 195 Technology Drive, Irvine, California, 92618, and the main
 phone is (949) 585-4000.  More information about Epicor, its products and
 services is available at www.epicor.com.
 
     Epicor is a trademark of Epicor Software Corporation.  All other
 trademarks referenced are the property of their respective owners.  The
 product and service offerings depicted in this document are produced by Epicor
 Software Corporation.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X62440719
 
 SOURCE  Epicor Software Corporation

RELATED LINKS

http://www.epic.com