Lucent Technologies and Siebel Systems Partner to Deliver Integrated Billing and eBusiness Applications for Service Providers

Under the Agreement, the Companies Will Jointly Help Service Providers to

Develop Competitive Advantage by Offering Improved Customer Care



Apr 25, 2001, 01:00 ET from Lucent Technologies

    CANNES, France, April 25 /PRNewswire/ -- Lucent Technologies (NYSE:   LU)
 today announced that it has signed an agreement with Siebel Systems, Inc.
 (Nasdaq:   SEBL), the world's leading provider of eBusiness applications
 software, to join the Siebel Alliance Program as a Premier Software Partner.
 The companies are integrating the Lucent Arbor(R)/BP Billing Platform and
 Arbor(R)/OM Order Management software with Siebel eCommunications to create a
 comprehensive solution that will enable service providers to capture a single
 view of the customer.
     The integrated solution will open new revenue streams for service
 providers and improve their profitability through targeted marketing
 activities and improved customer service.  The combined software platform will
 also help service providers minimize deployment risks, shorten deployment
 times and reduce deployment costs.  The first version of the cost-effective
 platform will be available from Lucent in the second quarter of 2001.
     "This announcement is good news for customers looking to expand their
 marketing flexibility and customer-facing eBusiness capabilities, particularly
 when offering mobile, 3G and IP services," said Bob Kiburz, general manager
 and vice president of Billing and Customer Care in Lucent's E-Services Group.
 "The experience we have gained with our joint customer bases will allow us to
 deliver a solid platform that will meet all of a service provider's unified
 billing, ordering and eBusiness needs."
     "Our combined solution will empower service providers to create effective
 and targeted sales campaigns for their customers," said Richard Campione, vice
 president and general manager of Siebel Communications and Energy.  "It is now
 more important than ever for service providers to leverage customer
 relationships to drive and sustain competitive advantage."
     Designed specifically for the communications industry, Siebel
 eCommunications is a comprehensive family of eBusiness applications that allow
 organizations to manage, synchronize and coordinate all customer touchpoints
 including the Web, call center, field organization and distribution channels.
 Siebel eCommunications is designed to support the needs of wireline, wireless,
 cable and Internet service providers serving a broad range of end-customers,
 from consumers, to businesses of all sizes.  It offers outstanding
 functionality to create a closed loop among sales, marketing and customer
 service professionals.
 
     Lucent Technologies, headquartered in Murray Hill, N.J., USA, designs and
 delivers the systems, software and services for next-generation communications
 networks for service providers and enterprises. Backed by the research and
 development of Bell Labs, Lucent focuses on high-growth areas such as
 broadband and mobile Internet infrastructure; communications software;
 Web-based enterprise solutions that link private and public networks; and
 professional network design and consulting services. For more information on
 Lucent Technologies, visit its Web site at http://www.lucent.com.
 
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SOURCE Lucent Technologies
    CANNES, France, April 25 /PRNewswire/ -- Lucent Technologies (NYSE:   LU)
 today announced that it has signed an agreement with Siebel Systems, Inc.
 (Nasdaq:   SEBL), the world's leading provider of eBusiness applications
 software, to join the Siebel Alliance Program as a Premier Software Partner.
 The companies are integrating the Lucent Arbor(R)/BP Billing Platform and
 Arbor(R)/OM Order Management software with Siebel eCommunications to create a
 comprehensive solution that will enable service providers to capture a single
 view of the customer.
     The integrated solution will open new revenue streams for service
 providers and improve their profitability through targeted marketing
 activities and improved customer service.  The combined software platform will
 also help service providers minimize deployment risks, shorten deployment
 times and reduce deployment costs.  The first version of the cost-effective
 platform will be available from Lucent in the second quarter of 2001.
     "This announcement is good news for customers looking to expand their
 marketing flexibility and customer-facing eBusiness capabilities, particularly
 when offering mobile, 3G and IP services," said Bob Kiburz, general manager
 and vice president of Billing and Customer Care in Lucent's E-Services Group.
 "The experience we have gained with our joint customer bases will allow us to
 deliver a solid platform that will meet all of a service provider's unified
 billing, ordering and eBusiness needs."
     "Our combined solution will empower service providers to create effective
 and targeted sales campaigns for their customers," said Richard Campione, vice
 president and general manager of Siebel Communications and Energy.  "It is now
 more important than ever for service providers to leverage customer
 relationships to drive and sustain competitive advantage."
     Designed specifically for the communications industry, Siebel
 eCommunications is a comprehensive family of eBusiness applications that allow
 organizations to manage, synchronize and coordinate all customer touchpoints
 including the Web, call center, field organization and distribution channels.
 Siebel eCommunications is designed to support the needs of wireline, wireless,
 cable and Internet service providers serving a broad range of end-customers,
 from consumers, to businesses of all sizes.  It offers outstanding
 functionality to create a closed loop among sales, marketing and customer
 service professionals.
 
     Lucent Technologies, headquartered in Murray Hill, N.J., USA, designs and
 delivers the systems, software and services for next-generation communications
 networks for service providers and enterprises. Backed by the research and
 development of Bell Labs, Lucent focuses on high-growth areas such as
 broadband and mobile Internet infrastructure; communications software;
 Web-based enterprise solutions that link private and public networks; and
 professional network design and consulting services. For more information on
 Lucent Technologies, visit its Web site at http://www.lucent.com.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X22464344
 
 SOURCE  Lucent Technologies