Lucent Technologies iMerge, ClientCare and EXS Products Named 'Best of Show' at CT Expo 2001

Apr 30, 2001, 01:00 ET from Lucent Technologies

    MURRAY HILL, N.J., April 30 /PRNewswire/ -- Lucent Technologies announced
 today that three of its products designed to bring Internet protocol (IP)
 capabilities to circuit networks won Best of Show honors at CT Expo 2001 held
 last month in Los Angeles.  Judges singled out the Lucent iMerge Centrex
 Feature Gateway (CFG) and ClientCare Call Center Deluxe Edition for "taking
 Centrex to the next level," while citing the EXS Converged Services Platform
 as "an attractive investment to cautious service providers."
     The Best of Show awards were presented to products viewed as the most
 innovative in their class.  Judging was based on a product's technological
 innovation and feature set, as well as a company's overall contributions to
 the computer telephony market.  Products from more than 300 top communications
 companies were exhibited at the show.
     "Service providers and their business customers are looking for ways to
 take advantage of the flexibility and cost-efficiency that IP networks have to
 offer, while preserving their initial equipment investment," said Ken Arndt,
 vice president of marketing at Lucent Technologies' subsidiary AG
 Communication Systems.  "The need has never been greater for the kinds of
 adaptable, scalable solutions that Lucent has to offer."
     The iMerge CFG extends office Centrex features over packet networks,
 giving users a powerful voice-over-Internet-protocol (VoIP) service.  The
 product combines the inherent reliability of the public switched telephone
 network with the cost-saving advantages of packet technology.  It gives
 carriers powerful new ways to deliver the business applications customers are
 demanding, including multilocation Centrex, virtual office features, seamless
 work environments for teleworkers and virtual call centers.
     iMerge CFG is a central element of Lucent's 7R/E Packet Solutions
 portfolio of products designed to bring packet capabilities to both
 traditional circuit and converged circuit-packet networks.
     The EXS Converged Services Platform enables third-party application
 developers to create and deliver services that carriers can offer on
 softswitch-based IP networks as well as existing circuit-based
 infrastructures.  Several systems integrators are currently conducting trials
 of the EXS CSP.  Using the EXS CSP, service providers worldwide will be able
 to deploy a broad and growing array of IP-enabled services from more than
 100 developers, helping them generate additional revenue, while protecting
 their existing platform investments.
     ClientCare economically transforms Centrex telephone systems at small- and
 medium-sized businesses into sophisticated call centers.  It allows Centrex
 subscribers to cost-effectively manage their customer contacts with many of
 the professional sales and service capabilities traditionally associated with
 much larger companies through a switch-independent, network-based application.
     With ClientCare Call Center DE, enterprise customers get inbound call
 handling and routing that can be blended with sophisticated outbound campaigns
 and a comprehensive Internet Suite of services, enabling agents to
 simultaneously handle voice, e-mail, fax, chat, call-back and call-through
 queries.
     CT Expo 2001 Best of Show winners were announced in the April issue of
 Computer Telephony magazine (http://www.computertelephony.com).  Contest
 entries were evaluated and judged by a panel of Computer Telephony editors.
     Lucent Technologies (NYSE:   LU), headquartered in Murray Hill, N.J.,
 designs and delivers the systems, software and services for next-generation
 communications networks for service providers and enterprises.  Backed by the
 research and development of Bell Labs, Lucent focuses on high-growth areas
 such as broadband and mobile Internet infrastructure; communications software;
 web-based enterprise solutions that link private and public networks; and
 professional network design and consulting services.  For more information on
 Lucent Technologies, visit its web site at http://www.lucent.com.
 
                     MAKE YOUR OPINION COUNT -  Click Here
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SOURCE Lucent Technologies
    MURRAY HILL, N.J., April 30 /PRNewswire/ -- Lucent Technologies announced
 today that three of its products designed to bring Internet protocol (IP)
 capabilities to circuit networks won Best of Show honors at CT Expo 2001 held
 last month in Los Angeles.  Judges singled out the Lucent iMerge Centrex
 Feature Gateway (CFG) and ClientCare Call Center Deluxe Edition for "taking
 Centrex to the next level," while citing the EXS Converged Services Platform
 as "an attractive investment to cautious service providers."
     The Best of Show awards were presented to products viewed as the most
 innovative in their class.  Judging was based on a product's technological
 innovation and feature set, as well as a company's overall contributions to
 the computer telephony market.  Products from more than 300 top communications
 companies were exhibited at the show.
     "Service providers and their business customers are looking for ways to
 take advantage of the flexibility and cost-efficiency that IP networks have to
 offer, while preserving their initial equipment investment," said Ken Arndt,
 vice president of marketing at Lucent Technologies' subsidiary AG
 Communication Systems.  "The need has never been greater for the kinds of
 adaptable, scalable solutions that Lucent has to offer."
     The iMerge CFG extends office Centrex features over packet networks,
 giving users a powerful voice-over-Internet-protocol (VoIP) service.  The
 product combines the inherent reliability of the public switched telephone
 network with the cost-saving advantages of packet technology.  It gives
 carriers powerful new ways to deliver the business applications customers are
 demanding, including multilocation Centrex, virtual office features, seamless
 work environments for teleworkers and virtual call centers.
     iMerge CFG is a central element of Lucent's 7R/E Packet Solutions
 portfolio of products designed to bring packet capabilities to both
 traditional circuit and converged circuit-packet networks.
     The EXS Converged Services Platform enables third-party application
 developers to create and deliver services that carriers can offer on
 softswitch-based IP networks as well as existing circuit-based
 infrastructures.  Several systems integrators are currently conducting trials
 of the EXS CSP.  Using the EXS CSP, service providers worldwide will be able
 to deploy a broad and growing array of IP-enabled services from more than
 100 developers, helping them generate additional revenue, while protecting
 their existing platform investments.
     ClientCare economically transforms Centrex telephone systems at small- and
 medium-sized businesses into sophisticated call centers.  It allows Centrex
 subscribers to cost-effectively manage their customer contacts with many of
 the professional sales and service capabilities traditionally associated with
 much larger companies through a switch-independent, network-based application.
     With ClientCare Call Center DE, enterprise customers get inbound call
 handling and routing that can be blended with sophisticated outbound campaigns
 and a comprehensive Internet Suite of services, enabling agents to
 simultaneously handle voice, e-mail, fax, chat, call-back and call-through
 queries.
     CT Expo 2001 Best of Show winners were announced in the April issue of
 Computer Telephony magazine (http://www.computertelephony.com).  Contest
 entries were evaluated and judged by a panel of Computer Telephony editors.
     Lucent Technologies (NYSE:   LU), headquartered in Murray Hill, N.J.,
 designs and delivers the systems, software and services for next-generation
 communications networks for service providers and enterprises.  Backed by the
 research and development of Bell Labs, Lucent focuses on high-growth areas
 such as broadband and mobile Internet infrastructure; communications software;
 web-based enterprise solutions that link private and public networks; and
 professional network design and consulting services.  For more information on
 Lucent Technologies, visit its web site at http://www.lucent.com.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X55979164
 
 SOURCE  Lucent Technologies

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