Manufacturer-Branded and Dealer-Intermediated Motor Insurance and Road Assistance in Road Europe

Oct 12, 2011, 06:01 ET from Reportlinker

NEW YORK, Oct. 12, 2011 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Manufacturer-Branded and Dealer-Intermediated Motor Insurance and Road Assistance in Road Europe

http://www.reportlinker.com/p0444431/Manufacturer-Branded-and-Dealer-Intermediated-Motor-Insurance-and-Road-Assistance-in-Road-Europe.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=Passenger_Car

Finaccord's report titled Manufacturer-Branded and Dealer-Intermediated Motor Insurance and Road Assistance in Europe amalgamates comprehensive and in-depth research covering 26 countries in Europe, namely: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Norway, Netherlands, Poland, Portugal, Romania, Russia, Slovenia, Spain, Sweden, Switzerland, Turkey, the UK and Ukraine. Based on a survey of 1,385 dealers in these countries and an investigation typically covering between 30 and 40 manufacturer brands in each territory, the study delivers unique insights into the market for packaging motor insurance and road assistance in conjunction with sales of new and used passenger cars bought by consumers through the automotive trade distribution channel. The research also generates data describing the value of the markets for motor insurance and road assistance captured by the automotive trade in each country in terms of both new and on-going policies. In addition to this unique market data, the survey results measure the extent to which automotive dealers and manufacturer brands actually intermediate motor insurance and road assistance in each country, to calculate average customer take-up rates at the point of sale, and to understand relationships between manufacturers or importers and external motor insurance and road assistance providers for branded or endorsed programs. You may be able to use this report and the PartnerBASE™ that accompanies it in one or more of the following ways: - understand the current size and future potential of the market for manufacturer-branded and dealer-intermediated motor insurance and road assistance on a Europe-wide basis; - appreciate the extent to which the automotive trade represents a viable distribution channel for motor insurance in each country and the competition that it faces from rival distribution systems; - benchmark the degree of competitive intensity recorded by the research for distributing motor insurance and road assistance policies through the point of sale; - evaluate the potential for establishing partnerships with automotive brands or their local importers for branded or endorsed motor insurance and road assistance propositions; - track the involvement in this field of leading national and international competitors including Allianz, ARC Europe, AXA, Europ Assistance, Falck, If, Inter Mutuelles Assistance, MAPFRE Asistencia, Nürnberger, Vienna Insurance Group and Zurich.

TABLE OF CONTENTS

0.0 EXECUTIVE SUMMARY ... 1

In aggregate, the market for motor insurance sold by the automotive trade in Europe is significant... .. 2

... with Russia likely to be the largest market in terms of gross premiums written... ... 2

... although Turkey the most developed as a percentage of the total personal motor insurance market ... 3

There is much less scope in nations with complex distribution systems such as Finland, Ireland and the UK . 4

In addition to ARC Europe, there are around eight road assistance firms active in more than one country .. 4

1.0 INTRODUCTION 6

What is this report about? 6

The report's focus is on insurance and assistance related to the sale of passenger cars to individuals ... 6

Rationale ... 6

Financial services provision is crucial to the profitability of automotive entities… ... 6

… and extends to a range of insurance, warranty and assistance concepts… .. 6

… although published information on these markets remains at a premium .. 7

Methodology . 7

Dealer survey 7

Market data ... 7

Definitions ... 10

Motor insurance .. 10

Road assistance . 10

Captives and non-captives ... 10

Abbreviations .. 10

PartnerBASE™ .. 11

Finaccord 11

2.0 EUROPEAN OVERVIEW 13

Introduction . 13

Passenger vehicle data . 14

Europe's passenger car parc is characterized by slow but predictable growth. 14

The decline in sales of new cars has been steepest in Eastern and South-Eastern Europe... 15

... with commercial and fleet buyers falling back even more rapidly than individual customers ... 16

The overall decline in sales of used cars has been gentler than that observed for new cars... 17

... although as a percentage of the total car parc, they have fallen back in all three regions 18

The top 12 manufacturer groups account for over 90% of sales of new cars... 19

... which shows that market shares have become more concentrated in recent years... . 19

... partly as a result of the progress made by the leading Korean and Japanese groups . 19

Motor insurance .. 21

Market size .. 21

Over 40% of the automotive trade's share of the combined market value is attributable to two countries .. 21

Overall, the influence of the automotive trade is likely to be greatest in Norway, Slovenia and Turkey... 23

Survey results . 25

Motor insurance is offered by all dealers interviewed in five countries .. 25

In the UK, dealers focus on intermediating seven day or short-term cover, not one year policies ... 25

As a pan-European average, dealerships liaise with 2.34 providers each for motor insurance ... 27

Adherence to captive motor insurance propositions is most prevalent in Greece 29

Among new car buyers, average take-up rates of motor insurance are highest in Poland and Romania... 32

... and overall take-up rates exceed 50% of customers in 12 of the countries investigated . 34

An average of nearly 40% of consumers buying used cars from dealers buy motor insurance .. 36

... albeit this proportion dips below that level when measured in overall terms . 38

The incidence of branded or endorsed motor insurance schemes has clearly increased since 2007. 40

Road assistance . 42

Market size .. 42

Germany is Europe's largest market for manufacturer-branded and dealer-intermediated road assistance .. 42

Survey results . 44

Across all 26 countries, dealer provision rates average out at 86.7% ... 44

Dealers typically collaborate with between one and two providers of road assistance services... ... 46

... although the vast majority intermediate manufacturer-branded assistance services only ... 48

Automatic packaging of road assistance with new car sales is the norm in most countries researched... .. 51

... and is ubiquitous among both the dealers and manufacturer brands surveyed in Ireland ... 53

Buyers of used cars in the UK are most likely to acquire road assistance at the point of sale… . 55

… with those in five other countries also experiencing relatively high overall take-up rates 57

All manufacturer brands researched have organized road assistance in five countries surveyed... 59

Road assistance markets are populated by both international and local competitors… .. 61

… with ARC Europe now embracing over 30 automotive clubs in Europe ... 61

3.0 AUSTRIA .. 64

Introduction . 64

Passenger vehicle data . 65

New car sales in Austria grew smoothly between 2006 and 2010 65

Volkswagen remains the largest manufacturing group in the Austrian market . 67

Dealer partnerships 68

Motor insurance: typically, between a quarter and a third of car buyers take out cover at the point of sale 68

Manufacturer brand partnerships 70

Motor insurance: Garanta is established as the provider with the highest number of partnerships . 70

Road assistance: the ÖAMTC accounts for about half of all weighted partnerships 72

Market size and segmentation 74

4.0 BELGIUM 75

Introduction . 75

Passenger vehicle data . 76

New car sales reached a new peak in 2010... 76

.. though used car sales by dealers are in a long-term decline .. 76

Higher value brands hold a substantial share of the market in Belgium 78

Dealer partnerships 79

Motor insurance: only three non-captives were identified in this area ... 79

Road assistance: automatic provision means that captives are the dominant providers . 80

Manufacturer brand partnerships 81

Motor insurance: ACTEL and Servis are the leading providers for the automotive channel 81

Road assistance: six breakdown companies operate with manufacturers ... 83

Market size and segmentation 84

5.0 BULGARIA .. 85

Introduction . 85

Passenger vehicle data . 86

New car sales in Bulgaria continued to fall rapidly in 2010 86

The leading ten manufacturer groups account for almost nine sales out of every ten . 88

Dealer partnerships 89

Motor insurance: up to ten underwriters distribute through dealerships 89

Road assistance: most Bulgarian dealerships intermediate captive road assistance only ... 91

Manufacturer brand partnerships 93

Motor insurance: Allianz benefits from exclusive relationships with at least six manufacturer brands . 93

Road assistance: SBA is the most prolific creator of non-captive relationships 95

Market size and segmentation 96

6.0 CROATIA

Introduction . 97

Passenger vehicle data . 98

New car sales in Croatia in 2010 are likely to have been less than a half of the total in 2008 . 98

The three leading manufacturer groups control almost a half of the passenger car market .. 100

Dealer partnerships .. 101

Motor insurance: the market is dominated by half a dozen underwriters 101

Road assistance: captive provision dominates the distribution of road assistance through dealers .. 103

Manufacturer brand partnerships .. 104

Motor insurance: multiple partners are also the most common operating model for motor policies .. 104

Road assistance: HAK collaborates with all major manufacturer brands in Croatia ... 106

Market size and segmentation .. 107

7.0 CZECH REPUBLIC ... 108

Introduction ... 108

Passenger vehicle data ... 109

New car sales in the Czech Republic peaked in 2008... .. 109

... while used car sales were at a historical high in 2010 .. 109

The dominance of the Volkswagen Group is not as strong as in the past .. 111

Dealer partnerships .. 112

Motor insurance (one year / long-term cover): two insurers account for almost 50% of non-captive ties .. 112

Short-term motor insurance: this product is less frequently offered than long-term cover .. 114

Road assistance: two assistance providers lay claim to more than 50% of non-captive partnerships .. 115

Manufacturer brand partnerships .. 116

Motor insurance: it is common to work with several underwriters or to offer insurance through indirect ties. 116

Road assistance: Europ Assistance has made a major entry into the Czech market 118

Market size and segmentation .. 120

8.0 DENMARK . 121

Introduction ... 121

Passenger vehicle data ... 122

Consumers in Denmark have a good reason to prefer used to new cars... 122

...while fleet and business sales kept on growing even during the recession . 122

PSA Peugeot Citroën has become the market leader in Denmark . 124

Dealer partnerships .. 125

Motor insurance (one year / long-term cover): over 33% of dealers use both a captive and a non-captive .. 125

Short-term motor insurance: If Forsikring lays claim to the highest share of partnerships with dealers. 126

Road assistance: two assistance providers compete for non-captive ties .. 127

Manufacturer brand partnerships .. 128

Motor insurance (one year / long-term cover): If Forsikring can lay claim to a large number of partnerships ... 128

Short-term motor insurance: Codan has established itself as the major provider of short-term cover .. 130

Road assistance: BMW and MINI use more than one assistance provider 131

Market size and segmentation .. 132

9.0 FINLAND 133

Introduction ... 133

Passenger vehicle data ... 134

New car sales in 2010 have recovered slightly from their 2009 nadir... .. 134

... while used car sales held up much better during the recession .. 134

Volkswagen, Toyota and Ford are the leading manufacturer groups in Finland 136

Dealer partnerships .. 137

Motor insurance: Finnish dealers do not distribute this product themselves ... 137

Road assistance: captive providers predominate. 137

Manufacturer brand partnerships .. 138

Motor insurance: If Vakuutus and Tapiola have struck marketing partnerships with brands in Finland. 138

Road assistance: Autoliitto and Falck compete for market leadership in Finland ... 140

Market size and segmentation .. 141

10.0 FRANCE .. 142

Introduction ... 142

Passenger vehicle data ... 143

New car sales in 2010 dipped again in 2010, after a good performance in 2009 ... 143

Domestic manufacturer groups account for nearly six new car sales out of ten... .. 145

... and Fiat was the only other major group to increase market share since 2006 .. 145

Dealer partnerships .. 146

Motor insurance (one year / long-term): AXA is the only mainstream insurer active as a non-captive .. 146

Short-term motor insurance: captives are the main provider for the minority of dealers who sell this cover . 148

Road assistance: captives and finance providers distribute the bulk of road assistance contracts ... 149

Manufacturer brand partnerships .. 150

Motor insurance: Altima Assurances has access to the majority of new car buyers .. 150

Short-term motor insurance: the main domestic brands offer this type of cover from Altima Assurances . 152

Road assistance: every manufacturer brand offers assistance ... 153

Market size and segmentation .. 155

11.0 GERMANY ... 156

Introduction ... 156

Passenger vehicle data ... 157

New car sales in 2010 have dropped after being boosted in 2009 by a scrappage scheme . 157

The car scrappage scheme boosted sales for manufacturers of smaller cars 159

Dealer partnerships .. 159

Motor insurance: the majority of dealers offer manufacturer-branded cover .. 160

Road assistance: the market for non-captive providers is relatively limited 161

Manufacturer brand partnerships .. 162

Motor insurance: one insurer accounts for more than half of the weighted share of partnerships . 162

Road assistance: manufacturer brands usually work with one external assistance provider . 164

Market size and segmentation .. 165

12.0 GREECE . 166

Introduction ... 166

Passenger vehicle data ... 167

Since their peak in 2007, new car sales have retreated at an average rate per annum of 18.9% . 167

Manufacturer groups outside of the top ten hold a share of registrations in excess of 15% .. 169

Dealer partnerships .. 170

Motor insurance: leading providers include brokers as well as underwriters .. 170

Road assistance: few Greek dealerships deviate from purely captive provision of road assistance . 172

Manufacturer brand partnerships .. 173

Motor insurance: brokers are highly influential in the manufacturer-branded motor insurance sector ... 173

Road assistance: four international assistance firms challenge ELPA in this market . 175

Market size and segmentation .. 177

13.0 HUNGARY ... 178

Introduction ... 178

Passenger vehicle data ... 179

The market for new cars collapsed between 2007 and 2010... ... 179

...as economic conditions forced consumers to opt for used cars or to forgo car purchases altogether ... 179

Suzuki is the single best-selling brand in Hungary ... 181

Dealer partnerships .. 182

Motor insurance: four insurers account for 75% of non-captive ties 182

Road assistance: Europ Assistance and Mondial Assistance are the top non-captive competitors .. 183

Manufacturer brand partnerships .. 184

Motor insurance: captive brokers play a major role in the market for manufacturer-branded insurance ... 184

Road assistance: nearly all manufacturer brands offer this product 186

Market size and segmentation .. 188

14.0 IRELAND . 189

Introduction ... 189

Passenger vehicle data ... 190

New car sales remain a long way below the peak of 2007... ... 190

... and the outlook for 2011 is bleak .. 190

Toyota was the third-largest manufacturer group in Ireland for 2009 .. 192

Dealer partnerships .. 193

Motor insurance: Irish dealers do not distribute this product themselves 193

Road assistance: the RAC works with 10% of dealers surveyed 193

Manufacturer brand partnerships .. 195

Motor insurance: Aviva and Zurich are the only underwriters with manufacturer brand partners .. 195

Road assistance: the AA has over half of all partnerships, weighted by car sales . 196

Market size and segmentation .. 197

15.0 ITALY ... 198

Introduction ... 198

Passenger vehicle data ... 199

New car sales dropped for both individual and commercial customers between 2006 and 2010... .. 199

Fiat was able to further increase its market share between 2006 and 2009 ... 201

Dealer partnerships .. 202

Motor insurance: often motor insurance is sold as part of a finance contract . 202

Road assistance: a number of assistance providers compete for breakdown recovery insurance in Italy 204

Manufacturer brand partnerships .. 205

Motor insurance: manufacturer brands of the Fiat Group work with two insurance providers ... 205

Road assistance: Europ Assistance has carved out a dominant position in this market 207

Market size and segmentation .. 208

16.0 NETHERLANDS . 209

Introduction ... 209

Passenger vehicle data ... 210

New car sales have nearly recovered to the pre-credit crisis level .. 210

The turnover rate on passenger cars is high, resulting in a large used car market 210

Toyota rose from sixth to third place for new car registrations between 2006 and 2009 212

Dealer partnerships .. 213

Motor insurance: BOVAG and Centraal Beheer Achmea lead the way .. 213

Road assistance: BOVAG is the main independent provider .. 215

Manufacturer brand partnerships .. 216

Motor insurance: Unigarant and Generali hold two thirds of partnerships when weighted by sales .. 216

Road assistance: ANWB holds nearly half of all partnerships, weighted by new car registrations 218

Market size and segmentation .. 219

17.0 NORWAY . 220

Introduction ... 220

Passenger vehicle data ... 221

The new car market in Norway bounced back strongly after the downturn... . 221

... while growth in the large market for used cars remained more modest .. 221

Volkswagen, Toyota and Ford together account for nearly half the market 223

Dealer partnerships .. 224

Motor insurance (one year / long-term cover): four insurers account for more than 75% of partnerships . 224

Short-term motor insurance: Gjensidige has established itself as the leading provider in this segment ... 225

Road assistance: Falck Assistance dominates the market for non-captive partnerships ... 226

Manufacturer brand partnerships .. 227

Motor insurance: only low-selling brands do not offer the product in Norway . 227

Road assistance: Viking is the dominant provider of road assistance in Norway ... 229

Market size and segmentation .. 231

18.0 POLAND .. 232

Introduction ... 232

Passenger vehicle data ... 233

Poland escaped the global recession... 233

...as reflected in the growing volume of new and used car sales since 2006 . 233

Volkswagen, Fiat and Toyota are the leading manufacturer groups in Poland... 235

Dealer partnerships .. 236

Motor insurance: PZU has the highest number of non-captive ties . 236

Road assistance: a majority of dealers rely on non-captive providers 237

Manufacturer brand partnerships .. 238

Motor insurance: Allianz has established partnerships with a large number of manufacturers .. 238

Road assistance: Mondial Assistance and Europ Assistance compete closely for the highest number of ties . 240

Market size and segmentation .. 242

19.0 PORTUGAL 243

Introduction ... 243

Passenger vehicle data ... 244

New car sales surged in 2010, despite economic uncertainty... .. 244

... and the car parc exceeded 4.5 million vehicles for the first time in 2010 244

Fiat Group increased its market share by more than 70%, 2006 to 2009 ... 246

Dealer partnerships .. 247

Motor insurance: 15 insurers compete for business among 50 dealers .. 247

Road assistance: insurers rather than assistance companies act as dealers' partners . 249

Manufacturer brand partnerships .. 250

Motor insurance: six insurance providers share 16 relationships 250

Road assistance: ACP dominates, followed by Mondial Assistance ... 252

Market size and segmentation .. 253

20.0 ROMANIA ... 254

Introduction ... 254

Passenger vehicle data ... 255

Imports of second hand cars helped used car sales to peak in 2009 before falling back in 2010 . 255

The popularity of the Dacia brand provides Renault Nissan with a market share exceeding one third . 257

Dealer partnerships .. 258

Motor insurance: Astra, Generali and Omniasig are the leading partners .. 258

Road assistance: some dealers in Romania reportedly organise their own road assistance service 260

Manufacturer brand partnerships .. 261

Motor insurance: the bulk of the manufacturer-branded market is controlled by two captive brokers ... 261

Road assistance: among non-captive providers, the Automobil Clubul Roman may be most significant . 263

Market size and segmentation .. 264

21.0 RUSSIA ... 265

Introduction ... 265

Passenger vehicle data ... 266

New car sales have been highly volatile while sales of used cars have remained on a broadly even keel ... 266

Thanks to the Lada brand, AvtoVAZ continues to hold a market share of close to one quarter 268

Dealer partnerships .. 269

Motor insurance: over 20 underwriters compete for dealership distribution 269

Road assistance: provision of road assistance through dealerships is mainly a non-captive affair ... 271

Manufacturer brand partnerships .. 273

Motor insurance: Ingosstrakh works closely with the Chevrolet, Gaz and Land Rover brands in Russia . 273

Road assistance: ACAR is reportedly the sole preferred partner of six manufacturer brands ... 275

Market size and segmentation .. 277

22.0 SLOVENIA .. 278

Introduction ... 278

Passenger vehicle data ... 279

Slovenia's car parc exceeded one million passenger vehicles for the first time in 2009 279

By manufacturer group, Slovenia is one of Europe's most concentrated markets for new car sales 281

Dealer partnerships .. 282

Motor insurance: five underwriters dictate proceedings in Slovenia 282

Road assistance: a minority of dealerships in Slovenia intermediate non-captive propositions. 284

Manufacturer brand partnerships .. 286

Motor insurance: indirect provision is also a notable characteristic of the motor insurance sector 286

Road assistance: AMZS is the most prolific creator of non-captive relationships ... 288

Market size and segmentation .. 289

23.0 SPAIN .. 290

Introduction ... 290

Passenger vehicle data ... 291

New car sales in 2010 remain far below the levels of the boom years ... 291

Seven automotive brands vie for the lead in Spain... ... 293

... and Toyota has made the largest gains since 2006 . 293

Dealer partnerships .. 294

Motor insurance: a highly competitive market with multiple providers . 294

Road assistance: motor insurers are the leading non-captives ... 296

Manufacturer brand partnerships .. 297

Motor insurance: few manufacturer brands use a single partner 297

Road assistance: the Spanish market is differentiated by the variety of operating models and partners in use ... 298

Market size and segmentation .. 300

24.0 SWEDEN .. 301

Introduction ... 301

Passenger vehicle data ... 302

New car sales in 2010 have bounced back from the low level recorded in 2009... 302

...with fleet sales being the main driver of the recovery 302

Market shares in the Swedish new car market have undergone profound changes over the last few years 304

Dealer partnerships .. 305

Motor insurance (one year / long-term cover): two insurers account for more than half of all non-captive ties . 305

Short-term motor insurance: Trygg Hansa has the highest number of non-captive partnerships .. 307

Road assistance: three providers account for 75% of non-captive partnerships 308

Manufacturer brand partnerships .. 309

Motor insurance (one year / long-term cover): If is the preferred partner for long-term motor insurance .. 309

Short-term motor insurance: almost all Swedish manufacturers also offer short-term motor insurance ... 311

Road assistance: Two providers dominate the market for road assistance in Sweden . 312

Market size and segmentation .. 313

25.0 SWITZERLAND ... 314

Introduction ... 314

Passenger vehicle data ... 315

Sales for both new and used cars have remained comparatively stable in recent years... 315

... while the overall market situation is still characterized by a preference for used cars 315

Brands of the Volkswagen Group account for almost a quarter of the new car market . 317

Dealer partnerships .. 318

Motor insurance: two underwriters dominate non-captive relationships .. 318

Road assistance: Mondial Assistance and the TCS compete in the market for non-captive ties .. 319

Manufacturer brand partnerships .. 320

Motor insurance: Allianz, Zurich and Basler compete for the majority of partnerships ... 320

Road assistance: Mondial Assistance is the preferred partner for manufacturer brands in Switzerland ... 322

Market size and segmentation .. 324

26.0 TURKEY .. 325

Introduction ... 325

Passenger vehicle data ... 326

Turkey's markets for new and used car sales are comparatively resilient .. 326

Renault Nissan and Hyundai vie for market leadership in Turkey's market for new cars ... 328

Dealer partnerships .. 329

Motor insurance: AXA emerges as a frontrunner as a non-captive provider .. 329

Road assistance: dealer distribution of road assistance is almost entirely dominated by captive propositions . 331

Manufacturer brand partnerships .. 332

Motor insurance: Allianz is dominant amidst otherwise fragmented competition 332

Road assistance: Tur Assist is identifiable as the market leader in this segment ... 334

Market size and segmentation .. 336

27.0 UK 337

Introduction ... 337

Passenger vehicle data ... 338

New car sales in 2010 have recovered slightly from the low level recorded in 2009... ... 338

... but this recovery is due to fleet and business customers, not the retail market .. 338

The recession increased the number of competitors in the market through the sale of several brands 340

Dealer partnerships .. 341

Motor insurance (one year / long-term): dealers do not seek to sell this form of motor insurance . 341

Short-term motor insurance: Aviva was the only provider identified for short-term cover ... 342

Road assistance: three companies are seeking to challenge the dominance of captives . 343

Manufacturer brand partnerships .. 344

Motor insurance: nearly all manufacturer brands have a partner for this, despite low consumer take-up . 344

Road assistance: three companies share all partnerships between them .. 346

Market size and segmentation .. 347

28.0 UKRAINE 348

Introduction ... 348

Passenger vehicle data ... 349

Sales of new cars plummet below 140,000 in 2010 although the used car market is more resilient . 349

Ukraine is one of Europe's more fragmented markets for new car registrations 351

Dealer partnerships .. 352

Motor insurance: numerous underwriters distribute through dealerships 352

Road assistance: most dealers stick to intermediating captive road assistance services .. 354

Manufacturer brand partnerships .. 355

Motor insurance: by weighted share of partnerships, Express Insurance takes almost a half of the market 355

Road assistance: manufacturer brands use both captive and non-captive operating models ... 357

Market size and segmentation .. 359

LIST OF GRAPHICS / TABLES

0.0 EXECUTIVE SUMMARY ... 1

In terms of total revenues, the potential opportunity in motor insurance is 20 times larger than that in road assistance . 2

Three countries accounted for almost a half of the market for manufacturer-branded and dealer-intermediated motor insurance in Europe in 2010 ... 3

The share of the automotive trade in total personal motor insurance was at its highest in Turkey in 2010 .. 4

Assistance providers affiliated to ARC Europe plus Mondial Assistance and Europ Assistance control over a half of partnerships for manufacturer-branded road assistance ... 5

1.0 INTRODUCTION 6

Dealers contacted by Finaccord, segmented by country and manufacturer group affiliation 8

Manufacturer groups and brands contacted by Finaccord .. 9

2.0 EUROPEAN OVERVIEW 13

Overview of the passenger car parc in Europe, 2006-2010 .. 14

Overview of new passenger car sales in Europe, 2006-2010 ... 15

New passenger car sales made to individual customers as a % of total new passenger car sales in Europe, 2006-2010 16

Overview of used passenger car sales in Europe, 2006-2010 .. 17

Used passenger car sales as a % of the passenger car parc in Europe, 2006-2010 .. 18

New car registrations in Europe segmented by region and manufacturer group, 2009 (data) 20

Approximate size of the manufacturer-branded and dealer-intermediated motor insurance market in Europe, 2010 .. 22

Approximate size of the manufacturer-branded and dealer-intermediated motor insurance market as a % of the total personal motor insurance market in Europe, 2010 .. 24

Comparison of % of dealers offering motor insurance at the point of sale in Europe, 2010 26

Comparison of % of dealers offering motor insurance at the point of sale in Europe, 2010 28

Comparison of captive / non-captive operating models used by dealers offering motor insurance at the point of sale in Europe, 2010 ... 30

Comparison of captive / non-captive operating models used by dealers offering motor insurance at the point of sale in Europe, 2010 (data) 31

Comparison of average % of new car purchasers acquiring motor insurance at the point of sale in Europe, 2010 33

Comparison of overall % of new car purchasers acquiring motor insurance at the point of sale in Europe, 2010 35

Comparison of average % of used car purchasers acquiring motor insurance at the point of sale in Europe, 2010 37

Comparison of overall % of used car purchasers acquiring motor insurance at the point of sale in Europe, 2010 39

Comparison of % of manufacturers / importers with arrangements for branded motor insurance in Europe, 2010 41

Approximate size of the manufacturer-branded and dealer-intermediated road assistance market in Europe, 2010 .. 43

Comparison of % of dealers offering road assistance at the point of sale in Europe, 2010 45

Comparison of average number of providers used by dealers offering road assistance at the point of sale in Europe, 2010 .. 47

Comparison of captive / non-captive operating models used by dealers offering road assistance at the point of sale in Europe, 2010 ... 49

Comparison of captive / non-captive operating models used by dealers offering road assistance at the point of sale in Europe, 2010 (data) 50

Comparison of average % of new car purchasers acquiring road assistance at the point of sale in Europe, 2010 52

Comparison of overall % of new car purchasers acquiring road assistance at the point of sale in Europe, 2010 54

Comparison of average % of used car purchasers acquiring road assistance at the point of sale in Europe, 2010 56

Comparison of overall % of used car purchasers acquiring road assistance at the point of sale in Europe, 2010 58

Comparison of % of manufacturers / importers with arrangements for branded road assistance in Europe, 2010 60

Provider share of partnerships (unweighted) for manufacturer-branded road assistance in Europe, 201062

Provider share of partnerships (unweighted) for manufacturer-branded road assistance in Europe, 2010 (data) ... 63

3.0 AUSTRIA .. 64

Passenger car parc and new / used passenger car sales in Austria, 2006-2010 65

Passenger car parc and new / used passenger car sales in Austria, 2006-2010 (data) . 66

New car registrations in Austria segmented by manufacturer group, 2009 .. 67

Provision of motor insurance (one year / long-term cover) by dealers and operating models in Austria, 2010 68

Provision of road assistance by dealers, operating models and provider share of non-captive partnerships in Austria, 2010 ... 69

Provision of motor insurance by manufacturer brands, operating models and weighted provider share of partnerships in Austria, 2010 ... 71

Provision of road assistance by manufacturer brands, operating models and weighted provider share of partnerships in Austria, 2010 ... 73

Approximate size and segmentation of the market for manufacturer-branded and dealer-intermediated motor insurance and road assistance in Austria, 2010 .. 74

4.0 BELGIUM 75

Passenger car parc and new / used passenger car sales in Belgium, 2006-2010 .. 76

Passenger car parc and new / used passenger car sales in Belgium, 2006-2010 .. 77

New car registrations in Belgium segmented by manufacturer group, 2009 78

Provision of motor insurance (one year / long-term) by dealers, operating models and provider share of non-captive partnerships in Belgium, 2010. 79

Provision of road assistance by dealers, operating models and provider share of non-captive partnerships in Belgium, 2010 . 80

Provision of motor insurance (one year / long-term) by manufacturer brands, operating models and weighted provider share of partnerships in Belgium, 2010 82

Provision of road assistance by manufacturer brands, operating models and weighed provider share of partnerships in Belgium, 2010 . 83

Approximate size and segmentation of the market for manufacturer-branded and dealer-intermediated motor insurance and road assistance in Belgium, 2010 84

5.0 BULGARIA .. 85

Passenger car parc and new / used passenger car sales in Bulgaria, 2006-2010 .. 86

Passenger car parc and new / used passenger car sales in Bulgaria, 2006-2010 (data) ... 87

New car registrations in Bulgaria segmented by manufacturer group, 2009 88

Provision of motor insurance by dealers, operating models and provider share of non-captive partnerships in Bulgaria, 2010 90

Provision of road assistance by dealers, operating models and provider share of non-captive partnerships in Bulgaria, 2010 92

Provision of motor insurance by manufacturer brands, operat

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