Medicaid Recipients Pleased With Non-Emergency Transportation

Apr 02, 2001, 01:00 ET from LogistiCare

    YALESVILLE, Conn., April 2 /PRNewswire/ -- Medicaid recipients are pleased
 with the state's non-emergency transportation system, according to a survey by
 The Center for Research & Public Policy.
     Ninety-four percent of respondents said that the services provided by
 LogistiCare, the transportation manager for more than 70% of the state's
 Medicaid population, "always," or "most of the time" meets their needs.  This
 is up from 92.3% recorded in the first half of 2000, and 90.2% in 1999.
     LogistiCare received an overall satisfaction rating of 95.5% among
 respondents who reported using the service.  This is up from 94.1% recorded in
 the first half of 2000, and 86.1% in 1999.  Overall satisfaction is based on
 factors such as prompt phone response, helpfulness of staff, and ease of
 reservation process.  The highest positive rating was recorded for "answering
 your call promptly" (96.3%), up from 91.3% during the first half of 2000.
     "Typically, service organizations strive to maintain overall satisfaction
 ratings in the high 80's to low 90's," said Michael Vigeant, project director
 for The Center for Research & Public Policy, a New Haven-based marketing
 research firm.  "The fact that LogistiCare consistently ranks within these
 levels demonstrates their continued commitment to client satisfaction."
     LogistiCare's transportation providers received an average overall
 positive rating of 94.2% based on six characteristics, including on-time
 arrival and pickup.  The highest positive rating was recorded for driver
 courtesy (98.6%).
     The survey also found that 27.7% of respondents reported using public
 transit, up from 20.3% in the first half of 2000.  Among the respondents using
 public transit, 89.2% said that the bus schedule was "very" or "somewhat"
 convenient.
     LogistiCare provides transportation coordination services to approximately
 210,000 Medicaid beneficiaries in Connecticut, including state and HMO
 clients.  The company arranges more than 100,000 trips a month to doctor's
 appointments, mental health facilities and drug abuse centers under its
 contract with the Department of Social Services.
     "There is nothing more important to LogistiCare than meeting the needs of
 our recipients," said Daniel J. Cyr, director of operations of LogistiCare's
 Connecticut office.  "We work very effectively with DSS and our network of
 transportation providers.  It's a real team effort."
     LogistiCare provides over 6 million trips each year for more than 4
 million individuals covered by its public and private sector clients in
 California, Connecticut, Florida, Georgia, Indiana, Virginia, and metropolitan
 Washington, DC.
 
 

SOURCE LogistiCare
    YALESVILLE, Conn., April 2 /PRNewswire/ -- Medicaid recipients are pleased
 with the state's non-emergency transportation system, according to a survey by
 The Center for Research & Public Policy.
     Ninety-four percent of respondents said that the services provided by
 LogistiCare, the transportation manager for more than 70% of the state's
 Medicaid population, "always," or "most of the time" meets their needs.  This
 is up from 92.3% recorded in the first half of 2000, and 90.2% in 1999.
     LogistiCare received an overall satisfaction rating of 95.5% among
 respondents who reported using the service.  This is up from 94.1% recorded in
 the first half of 2000, and 86.1% in 1999.  Overall satisfaction is based on
 factors such as prompt phone response, helpfulness of staff, and ease of
 reservation process.  The highest positive rating was recorded for "answering
 your call promptly" (96.3%), up from 91.3% during the first half of 2000.
     "Typically, service organizations strive to maintain overall satisfaction
 ratings in the high 80's to low 90's," said Michael Vigeant, project director
 for The Center for Research & Public Policy, a New Haven-based marketing
 research firm.  "The fact that LogistiCare consistently ranks within these
 levels demonstrates their continued commitment to client satisfaction."
     LogistiCare's transportation providers received an average overall
 positive rating of 94.2% based on six characteristics, including on-time
 arrival and pickup.  The highest positive rating was recorded for driver
 courtesy (98.6%).
     The survey also found that 27.7% of respondents reported using public
 transit, up from 20.3% in the first half of 2000.  Among the respondents using
 public transit, 89.2% said that the bus schedule was "very" or "somewhat"
 convenient.
     LogistiCare provides transportation coordination services to approximately
 210,000 Medicaid beneficiaries in Connecticut, including state and HMO
 clients.  The company arranges more than 100,000 trips a month to doctor's
 appointments, mental health facilities and drug abuse centers under its
 contract with the Department of Social Services.
     "There is nothing more important to LogistiCare than meeting the needs of
 our recipients," said Daniel J. Cyr, director of operations of LogistiCare's
 Connecticut office.  "We work very effectively with DSS and our network of
 transportation providers.  It's a real team effort."
     LogistiCare provides over 6 million trips each year for more than 4
 million individuals covered by its public and private sector clients in
 California, Connecticut, Florida, Georgia, Indiana, Virginia, and metropolitan
 Washington, DC.
 
 SOURCE  LogistiCare