Medical Practices Finding New Ways to Utilize, Reward Key Staff

May 01, 2014, 09:41 ET from UBM Medica US

NORWALK, Conn., May 1, 2014 /PRNewswire/ -- UBM Medica US announces that Physicians Practice, the leading online community for physicians and practice management professionals, presents results from its annual Staff Salary Survey. In what seems to be a slow-evolving economic recovery and myriad new mandates from the Affordable Care Act, medical practices nationwide have readjusted and reevaluated their staffing levels. That often means new roles for current employees, accompanied by more tasks, but not necessarily an increase in salary. So how do medical practices retain quality employees without being able to offer financial incentives?

Appearing online and in the May 2014 issue of Physicians Practice, the report examines ways medical practices can maximize staff roles and responsibilities while rewarding them for excellence outside of traditional raises.

The annual Staff Salary Survey explores national and regional salary data for 10 key medical practice staff functions, including front-desk staff, medical assistants, physician assistants, and medical billers; providing practices with benchmarks to see if their employee pay rates match what their peers are compensating their staff.

While salary numbers fluctuated up or down depending on responsibility, one thing was apparent by nearly two-thirds of this year's respondents, representing nearly 1,400 medical practices nationwide: There won't be extra pay for those on staff this year.

According to the 2014 Staff Salary Survey, 71 percent said they don't plan to give raises — beyond cost of living increases — this year. Why?

  • 58 percent said decreasing reimbursements by payers and patients
  • 16 percent said other medical practice necessities
  • 13 percent cited the national economic climate
  • 4 percent said IT investments for their practices

So without pay raises in sight, it's more important than ever that medical practices find ways to retain the quality employees they have for today's challenges and those ahead. Physicians Practice's practice management experts offer tips on considering part-time staffing, rewarding effort and dedication, and providing training and even incentive bonuses as ways to keep your staff happy, motivated, and united in the goal of quality patient care.

"Doing more with less is no foreign concept to those who own and operate private medical practices, but the national healthcare climate is presenting new obstacles," said Keith L. Martin, group editorial director for Physicians Practice. "To appropriately address the various mandates, engage a more tech-savvy patient base, and maximize revenue, practices will need to not only recruit — but cleverly retain — quality employees outside of traditional pay raises. While money is the most obvious, it's not the only incentive physicians and practice administrators can use to recognize the hard work of their staff."

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