Mellon GCM Receives First NACHA Quality Award

Apr 02, 2001, 01:00 ET from Mellon Financial Corporation

    PITTSBURGH, April 2 /PRNewswire/ -- Mellon Financial Corporation
 (NYSE:   MEL) today announced that Mellon Global Cash Management (GCM) has
 received one of the inaugural Automated Clearing House (ACH) Quality Awards
 presented by NACHA -- The Electronic Payments Association, becoming the first
 financial services provider recognized in that category.
     NACHA, a prominent trade association that develops operating rules and
 business practices for the ACH Network, recognized Mellon GCM's ACH Operations
 group in the originating depository financial institution (ODFI) category.
 Among the performance accomplishments recognized by NACHA were Mellon's
 98 percent ACH customer satisfaction rating for inquiry resolution, and a
 zero error rate in processing more than 600,000 ACH payment adjustments last
 year.
      "Being chosen as a recipient of this award demonstrates Mellon's
 commitment to high quality ACH services," explained Elliott C. McEntee,
 president and chief executive officer of NACHA -- The Electronic Payments
 Association. "Mellon is being recognized as an innovative and aggressive
 implementer of improved ACH processes."
     Robert W. Stasik, executive vice president and head of Mellon GCM, noted
 that Mellon's ACH Operations group has been tracking and measuring quality
 improvement initiatives since 1992.  "Our goal as a quality ACH originating
 depository financial institution is to consistently meet and exceed our
 customers' expectations for quality, accuracy, timeliness and responsiveness,"
 Stasik said.
     Mellon GCM's Electronic Services Operations (ESO) group -- which includes
 ACH Operations -- is a two-time recipient of the Greater Pittsburgh Total
 Quality Award, modeled on the Malcolm Baldrige National Quality Award
 criteria.
      "Quality does not happen by accident," said David Taddeo, director of GCM
 Operations and senior vice president. "It is the result of understanding what
 is important to our customers, measuring those indicators and invoking a
 management system to ensure continuous and consistent delivery of the services
 and solutions."
     The ACH Quality Award was developed by NACHA's ACH Quality Task Force to
 recognize ACH participants' continuing efforts to maintain and improve the
 quality of ACH services and the integrity and reliability of the ACH Network.
 In this first year, four categories of ACH Network participants were eligible
 to receive awards for quality improvements or processes: corporate
 originators/receivers; ODFIs; receiving depository financial institutions; and
 third-party service providers.
     Mellon Global Cash Management, an industry leader known for its innovation
 and expertise, designs complete solutions through its comprehensive line of
 cash management services to meet the specialized treasury needs of middle
 market to large multinational corporations, government agencies, e-commerce
 enterprises, nonprofit organizations and financial institutions.
     Mellon Financial Corporation is a global financial services company.
 Headquartered in Pittsburgh, Mellon is one of the world's leading providers of
 asset management, trust, custody and benefits consulting services and offers a
 comprehensive array of banking services for individuals and corporations.
 Mellon has $2.8 trillion in assets under management, administration or
 custody, including $530 billion under management. Its asset management
 companies include The Dreyfus Corporation and Newton Investment Management
 Limited (U.K.).
     Press releases and other information about Mellon Financial Corporation
 and its products and services are available at www.mellon.com on the Internet.
 For Mellon press releases by fax, call 800-758-5804, identification number
 552187.
 
 

SOURCE Mellon Financial Corporation
    PITTSBURGH, April 2 /PRNewswire/ -- Mellon Financial Corporation
 (NYSE:   MEL) today announced that Mellon Global Cash Management (GCM) has
 received one of the inaugural Automated Clearing House (ACH) Quality Awards
 presented by NACHA -- The Electronic Payments Association, becoming the first
 financial services provider recognized in that category.
     NACHA, a prominent trade association that develops operating rules and
 business practices for the ACH Network, recognized Mellon GCM's ACH Operations
 group in the originating depository financial institution (ODFI) category.
 Among the performance accomplishments recognized by NACHA were Mellon's
 98 percent ACH customer satisfaction rating for inquiry resolution, and a
 zero error rate in processing more than 600,000 ACH payment adjustments last
 year.
      "Being chosen as a recipient of this award demonstrates Mellon's
 commitment to high quality ACH services," explained Elliott C. McEntee,
 president and chief executive officer of NACHA -- The Electronic Payments
 Association. "Mellon is being recognized as an innovative and aggressive
 implementer of improved ACH processes."
     Robert W. Stasik, executive vice president and head of Mellon GCM, noted
 that Mellon's ACH Operations group has been tracking and measuring quality
 improvement initiatives since 1992.  "Our goal as a quality ACH originating
 depository financial institution is to consistently meet and exceed our
 customers' expectations for quality, accuracy, timeliness and responsiveness,"
 Stasik said.
     Mellon GCM's Electronic Services Operations (ESO) group -- which includes
 ACH Operations -- is a two-time recipient of the Greater Pittsburgh Total
 Quality Award, modeled on the Malcolm Baldrige National Quality Award
 criteria.
      "Quality does not happen by accident," said David Taddeo, director of GCM
 Operations and senior vice president. "It is the result of understanding what
 is important to our customers, measuring those indicators and invoking a
 management system to ensure continuous and consistent delivery of the services
 and solutions."
     The ACH Quality Award was developed by NACHA's ACH Quality Task Force to
 recognize ACH participants' continuing efforts to maintain and improve the
 quality of ACH services and the integrity and reliability of the ACH Network.
 In this first year, four categories of ACH Network participants were eligible
 to receive awards for quality improvements or processes: corporate
 originators/receivers; ODFIs; receiving depository financial institutions; and
 third-party service providers.
     Mellon Global Cash Management, an industry leader known for its innovation
 and expertise, designs complete solutions through its comprehensive line of
 cash management services to meet the specialized treasury needs of middle
 market to large multinational corporations, government agencies, e-commerce
 enterprises, nonprofit organizations and financial institutions.
     Mellon Financial Corporation is a global financial services company.
 Headquartered in Pittsburgh, Mellon is one of the world's leading providers of
 asset management, trust, custody and benefits consulting services and offers a
 comprehensive array of banking services for individuals and corporations.
 Mellon has $2.8 trillion in assets under management, administration or
 custody, including $530 billion under management. Its asset management
 companies include The Dreyfus Corporation and Newton Investment Management
 Limited (U.K.).
     Press releases and other information about Mellon Financial Corporation
 and its products and services are available at www.mellon.com on the Internet.
 For Mellon press releases by fax, call 800-758-5804, identification number
 552187.
 
 SOURCE  Mellon Financial Corporation

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