Michelin(R) PAX System(TM) Innovations Extend to Customer Service

Sep 27, 2004, 01:00 ET from Michelin

    GREENVILLE, S.C., Sept. 27 /PRNewswire/ -- Consumers experiencing a flat
 tire with a 2005 Honda Odyssey Touring edition equipped with Michelin(R) PAX
 System(TM) will be less likely to interrupt or delay their trip.
     Michelin North America has created a multi-tiered service program designed
 to maintain the highest levels of consumer satisfaction by replacing or
 repairing PAX System tires quickly. The most innovative element of Michelin's
 aftermarket approach is the Michelin "hatbox."
     One of the easiest options for a driver requiring tire service will be to
 stop at a Honda dealership, which can be located by calling toll-free
 1-877-PAXTIRE.  Each of the 1,000 Honda dealers in the United States is
 equipped with a Michelin PAX System hatbox.  The hatbox contains a complete,
 ready-to-use PAX System assembly.
     The dealer service representative will remove the PAX System assembly from
 the vehicle, replace it with the complete PAX System assembly from the hatbox,
 inflate the new tire and send the consumer on his or her way.
     The used PAX System assembly is placed in the recyclable hatbox and
 returned to Michelin for inspection and analysis.  A new PAX System hatbox
 will be delivered to the dealer.
     To provide more traditional repair or replacement of PAX System tires,
 Michelin will have about 200 authorized Michelin PAX System servicing
 locations around the country.  To help assure customer service, replacement
 tires and support rings have been sent to those locations.  Michelin has also
 staged PAX System hatboxes at 32 TCI dealer locations to supply to the
 remainder of the Michelin dealer network as needed.  In addition, special road
 service and emergency service providers will be dispatched to any motorist
 with a flat tire if they cannot reach a Honda dealer or authorized Michelin
 tire dealer.
     The comprehensive approach to aftermarket service is all part of the PAX
 System Assurance plan which takes the standard Michelin warranty and adds
 replacement for road hazards during the first two years or 50 percent of tread
 wear coverage at no charge.
     The approach is modeled after the successful assurance plan already in use
 with Michelin(R) Zero Pressure(TM) tire fitments on the Dodge Viper and
 Cadillac XLR.
     "As more vehicles take to the road with PAX System, the traditional
 service and repair networks will continue to grow with them," said Tom Chubb,
 vice president of marketing for Michelin Automotive Industries Division.  "We
 are committed to taking care of our PAX System customers and all those new
 Honda Odyssey Touring owners.
     "When you introduce new technology you have to be just as innovative and
 committed to the aftermarket support as you are to the technology," said
 Chubb.  "Thanks in part to the hatbox and the PAX System Assurance Plan, we
 have a program that helps us take care of our customers."
     Michelin PAX System tires can be repaired using standard Rubber
 Manufacturers Association methods and materials and returned to service,
 unlike some self-supporting tires, which cannot be repaired if punctured.
 Michelin PAX System assemblies can be serviced and repaired using existing
 tire mounting equipment with a simple accessories kit available from several
 manufacturers in the United States, including Corghi, Accu-turn and Hunter.
     Michelin PAX System tires are designed to provide the same tread life as
 standard tires and cost approximately 10 percent more than standard tires.
     Michelin manufactures and sells tires for every type of vehicle, including
 airplanes, automobiles, bicycles, earthmovers, farm equipment, heavy-duty
 trucks, motorcycles and the space shuttle.  The company also publishes travel
 guides, maps and atlases covering Europe, Asia, Africa and North America.
 Headquartered in Greenville, S.C., Michelin North America
 (http://www.michelin.com ) employs 23,920 and operates 21 plants in 17
 locations.
 
 

SOURCE Michelin
    GREENVILLE, S.C., Sept. 27 /PRNewswire/ -- Consumers experiencing a flat
 tire with a 2005 Honda Odyssey Touring edition equipped with Michelin(R) PAX
 System(TM) will be less likely to interrupt or delay their trip.
     Michelin North America has created a multi-tiered service program designed
 to maintain the highest levels of consumer satisfaction by replacing or
 repairing PAX System tires quickly. The most innovative element of Michelin's
 aftermarket approach is the Michelin "hatbox."
     One of the easiest options for a driver requiring tire service will be to
 stop at a Honda dealership, which can be located by calling toll-free
 1-877-PAXTIRE.  Each of the 1,000 Honda dealers in the United States is
 equipped with a Michelin PAX System hatbox.  The hatbox contains a complete,
 ready-to-use PAX System assembly.
     The dealer service representative will remove the PAX System assembly from
 the vehicle, replace it with the complete PAX System assembly from the hatbox,
 inflate the new tire and send the consumer on his or her way.
     The used PAX System assembly is placed in the recyclable hatbox and
 returned to Michelin for inspection and analysis.  A new PAX System hatbox
 will be delivered to the dealer.
     To provide more traditional repair or replacement of PAX System tires,
 Michelin will have about 200 authorized Michelin PAX System servicing
 locations around the country.  To help assure customer service, replacement
 tires and support rings have been sent to those locations.  Michelin has also
 staged PAX System hatboxes at 32 TCI dealer locations to supply to the
 remainder of the Michelin dealer network as needed.  In addition, special road
 service and emergency service providers will be dispatched to any motorist
 with a flat tire if they cannot reach a Honda dealer or authorized Michelin
 tire dealer.
     The comprehensive approach to aftermarket service is all part of the PAX
 System Assurance plan which takes the standard Michelin warranty and adds
 replacement for road hazards during the first two years or 50 percent of tread
 wear coverage at no charge.
     The approach is modeled after the successful assurance plan already in use
 with Michelin(R) Zero Pressure(TM) tire fitments on the Dodge Viper and
 Cadillac XLR.
     "As more vehicles take to the road with PAX System, the traditional
 service and repair networks will continue to grow with them," said Tom Chubb,
 vice president of marketing for Michelin Automotive Industries Division.  "We
 are committed to taking care of our PAX System customers and all those new
 Honda Odyssey Touring owners.
     "When you introduce new technology you have to be just as innovative and
 committed to the aftermarket support as you are to the technology," said
 Chubb.  "Thanks in part to the hatbox and the PAX System Assurance Plan, we
 have a program that helps us take care of our customers."
     Michelin PAX System tires can be repaired using standard Rubber
 Manufacturers Association methods and materials and returned to service,
 unlike some self-supporting tires, which cannot be repaired if punctured.
 Michelin PAX System assemblies can be serviced and repaired using existing
 tire mounting equipment with a simple accessories kit available from several
 manufacturers in the United States, including Corghi, Accu-turn and Hunter.
     Michelin PAX System tires are designed to provide the same tread life as
 standard tires and cost approximately 10 percent more than standard tires.
     Michelin manufactures and sells tires for every type of vehicle, including
 airplanes, automobiles, bicycles, earthmovers, farm equipment, heavy-duty
 trucks, motorcycles and the space shuttle.  The company also publishes travel
 guides, maps and atlases covering Europe, Asia, Africa and North America.
 Headquartered in Greenville, S.C., Michelin North America
 (http://www.michelin.com ) employs 23,920 and operates 21 plants in 17
 locations.
 
 SOURCE  Michelin