Microsoft Announces New Worldwide Services Organization

Deepens Service Commitment to Enterprise Customers' Success



Apr 24, 2001, 01:00 ET from Microsoft Corp.

    REDMOND, Wash., April 24 /PRNewswire Interactive News Release/ --
 Microsoft Corp. (Nasdaq:   MSFT) has created a new worldwide services
 organization that will for the first time formally integrate Microsoft
 Consulting Services (MCS) and Product Support Services (PSS). With this
 change, Microsoft will be better positioned to provide more integrated
 consulting and support services for its enterprise customers that include the
 combined services resources of Microsoft and its partners. In addition,
 Microsoft will be prepared to take on a prime contracting role to deliver
 services in those situations where it is appropriate to do so. This new
 services organization will be led by Robert McDowell, who becomes the
 company's vice president of worldwide services.
     (Photo:  NewsCom:  http://www.newscom.com/cgi-bin/prnh/20000822/MSFTLOGO )
     "We are committing to a deeper, more intimate relationship with our key
 customers and partners," McDowell said. "With the new Microsoft(R) .NET
 Enterprise Servers, Microsoft has stepped up and delivered the best products
 for global-class e-business; the time is right for us to focus on delivering
 the level of consulting and support required by that marketplace."
     "Enterprises require more than shrink-wrapped software products -- they
 need coordinated heterogeneous consulting and services delivery, and they need
 partnerships with key vendors," said David Smith, vice president and research
 director for Software Ecosystems research at Gartner Inc. "Microsoft is making
 the next major step needed to become a major enterprise partner."
 
     A Greater Stake in Customer Success
     Microsoft's consulting and support team of professionals has grown
 steadily over the past several years at a rate of more than 20 percent
 annually and will continue to grow, an indication of the company's
 increasingly strategic role in the enterprise. Today, nearly one-third of
 Microsoft employees are focused on services (more than 4,000 consultants in
 MCS and 9,000 support professionals in PSS). The skill and scope of
 Microsoft's services professionals have also grown to meet the needs of a wide
 range of customer solutions, with an emphasis on those based on new products
 early in the adoption life cycle. The next step in this deepening commitment
 to the enterprise is Microsoft's willingness to take contractual
 responsibility for delivering the combination of partner and direct services
 that best meets customers' needs.
     MCS recently took the prime contract responsibility on a team that
 included 16 industry and strategic partners to deliver a project for the
 British government using .NET Enterprise Servers and XML to revolutionize the
 way British citizens and businesses experience and interact with government
 institutions via the Internet. Microsoft led the team that delivered this
 world-class enterprise solution in just 75 days -- on time and on budget. The
 solution, dubbed "the Government Gateway," successfully integrated and
 orchestrated British government IT systems into a central point of access for
 government services.
     "This is a project where we had the overall project control but Microsoft
 was the lead contractor, and it worked extremely well for us," said Andrew
 Pinder, e-envoy for the United Kingdom government. "They brought in a group of
 suppliers behind them who were seamless -- the division was invisible to us
 -- and it felt like an integrated team."
     "We won't lose a key global-class customer merely because we're not
 willing to play the prime contractor role," McDowell said. "In most cases the
 customer will be happy with any number of systems integrators, but in cases
 where customers ask Microsoft to take on a large portion of the risk, acting
 as a prime contractor, Microsoft is committed to structuring a reasonable
 proposal to do so. Of course, Microsoft will continue to work with its
 partners to respond to the unique needs of each customer with the appropriate
 mix of services resources."
 
     Partners Play Critical Role in Service Delivery
     Microsoft's partner model has not changed:  The company remains firmly
 committed to partners to ensure that joint customers have choice and
 confidence in the skill and experience available to build and support their
 solutions. Microsoft expects the changes announced today to increase the
 business for partners, as they will expand the overall market opportunity,
 particularly for mission-critical solutions based on products such as the
 BizTalk(TM) server and the .NET Enterprise Servers.
     "Success in e-business is not just the result of choosing the right
 product; it requires an entire team committed to a customer solution, and
 services are an essential part of that solution," McDowell said. "Microsoft,
 together with its strong alliance of partners, is committed to helping
 customers achieve great value from Microsoft technologies. Even when we are in
 the prime position, as we were with the United Kingdom Gateway project, we
 will continue to rely on the expertise of our partners to deliver complete
 enterprise solutions."
 
     Predictability in Service Delivery
     Merging MCS and PSS into one worldwide services organization will create
 efficiencies that lead to more predictability in the delivery of services. For
 customers, it will be easier to get assessment and recommendation for delivery
 of consulting and support through a single representative when the product
 and/or solution is purchased. For partners, an integration of services staff
 and programs will bring more consistency and predictability in working with
 Microsoft on joint engagements globally. In addition, along with the growth of
 market opportunity for larger enterprise projects, partners can count on
 Microsoft to become an even stronger ally by developing deeper relationships
 with them in selected specialties and geographies. Microsoft expects to
 achieve significant efficiencies in areas such as business operations,
 knowledge management, training project and risk management, services business
 development, and communications, leaving more resources open for continued
 investment in establishing methods and processes that will help lower risk and
 achieve more predictable results for partners and customers that use Microsoft
 technologies. Some examples of this are the Microsoft Solutions Framework for
 the development and deployment of application and infrastructure solutions,
 and the Microsoft Operations Framework, which won the Innovation of the Year
 2000 award by the IT Service Management Forum (itSMF) for providing leadership
 in operational excellence for distributed computing.
     "What we are announcing today is the next stake in the ground in our
 commitment to the enterprise, based on the capabilities of our products and
 the needs of our customers," McDowell said. "We are in a unique position to
 help our customers bring the .NET vision into a tangible business solution,
 providing real value both to them and their customers. Together with our great
 lineup of products and partners, we are making a strong commitment to
 delivering the necessary level of confidence and value to create global-class
 solutions."
     More information can be obtained by contacting a local Microsoft
 Consulting Services office or by visiting
 http://www.microsoft.com/enterpriseservices/.
     Founded in 1975, Microsoft is the worldwide leader in software, services
 and Internet technologies for personal and business computing. The company
 offers a wide range of products and services designed to empower people
 through great software -- any time, any place and on any device.
     NOTE:  Microsoft and BizTalk are either registered trademarks or
 trademarks of Microsoft Corp. in the United States and/or other countries.
 The names of actual companies and products mentioned herein may be the
 trademarks of their respective owners.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X28278532
 
 

SOURCE Microsoft Corp.
    REDMOND, Wash., April 24 /PRNewswire Interactive News Release/ --
 Microsoft Corp. (Nasdaq:   MSFT) has created a new worldwide services
 organization that will for the first time formally integrate Microsoft
 Consulting Services (MCS) and Product Support Services (PSS). With this
 change, Microsoft will be better positioned to provide more integrated
 consulting and support services for its enterprise customers that include the
 combined services resources of Microsoft and its partners. In addition,
 Microsoft will be prepared to take on a prime contracting role to deliver
 services in those situations where it is appropriate to do so. This new
 services organization will be led by Robert McDowell, who becomes the
 company's vice president of worldwide services.
     (Photo:  NewsCom:  http://www.newscom.com/cgi-bin/prnh/20000822/MSFTLOGO )
     "We are committing to a deeper, more intimate relationship with our key
 customers and partners," McDowell said. "With the new Microsoft(R) .NET
 Enterprise Servers, Microsoft has stepped up and delivered the best products
 for global-class e-business; the time is right for us to focus on delivering
 the level of consulting and support required by that marketplace."
     "Enterprises require more than shrink-wrapped software products -- they
 need coordinated heterogeneous consulting and services delivery, and they need
 partnerships with key vendors," said David Smith, vice president and research
 director for Software Ecosystems research at Gartner Inc. "Microsoft is making
 the next major step needed to become a major enterprise partner."
 
     A Greater Stake in Customer Success
     Microsoft's consulting and support team of professionals has grown
 steadily over the past several years at a rate of more than 20 percent
 annually and will continue to grow, an indication of the company's
 increasingly strategic role in the enterprise. Today, nearly one-third of
 Microsoft employees are focused on services (more than 4,000 consultants in
 MCS and 9,000 support professionals in PSS). The skill and scope of
 Microsoft's services professionals have also grown to meet the needs of a wide
 range of customer solutions, with an emphasis on those based on new products
 early in the adoption life cycle. The next step in this deepening commitment
 to the enterprise is Microsoft's willingness to take contractual
 responsibility for delivering the combination of partner and direct services
 that best meets customers' needs.
     MCS recently took the prime contract responsibility on a team that
 included 16 industry and strategic partners to deliver a project for the
 British government using .NET Enterprise Servers and XML to revolutionize the
 way British citizens and businesses experience and interact with government
 institutions via the Internet. Microsoft led the team that delivered this
 world-class enterprise solution in just 75 days -- on time and on budget. The
 solution, dubbed "the Government Gateway," successfully integrated and
 orchestrated British government IT systems into a central point of access for
 government services.
     "This is a project where we had the overall project control but Microsoft
 was the lead contractor, and it worked extremely well for us," said Andrew
 Pinder, e-envoy for the United Kingdom government. "They brought in a group of
 suppliers behind them who were seamless -- the division was invisible to us
 -- and it felt like an integrated team."
     "We won't lose a key global-class customer merely because we're not
 willing to play the prime contractor role," McDowell said. "In most cases the
 customer will be happy with any number of systems integrators, but in cases
 where customers ask Microsoft to take on a large portion of the risk, acting
 as a prime contractor, Microsoft is committed to structuring a reasonable
 proposal to do so. Of course, Microsoft will continue to work with its
 partners to respond to the unique needs of each customer with the appropriate
 mix of services resources."
 
     Partners Play Critical Role in Service Delivery
     Microsoft's partner model has not changed:  The company remains firmly
 committed to partners to ensure that joint customers have choice and
 confidence in the skill and experience available to build and support their
 solutions. Microsoft expects the changes announced today to increase the
 business for partners, as they will expand the overall market opportunity,
 particularly for mission-critical solutions based on products such as the
 BizTalk(TM) server and the .NET Enterprise Servers.
     "Success in e-business is not just the result of choosing the right
 product; it requires an entire team committed to a customer solution, and
 services are an essential part of that solution," McDowell said. "Microsoft,
 together with its strong alliance of partners, is committed to helping
 customers achieve great value from Microsoft technologies. Even when we are in
 the prime position, as we were with the United Kingdom Gateway project, we
 will continue to rely on the expertise of our partners to deliver complete
 enterprise solutions."
 
     Predictability in Service Delivery
     Merging MCS and PSS into one worldwide services organization will create
 efficiencies that lead to more predictability in the delivery of services. For
 customers, it will be easier to get assessment and recommendation for delivery
 of consulting and support through a single representative when the product
 and/or solution is purchased. For partners, an integration of services staff
 and programs will bring more consistency and predictability in working with
 Microsoft on joint engagements globally. In addition, along with the growth of
 market opportunity for larger enterprise projects, partners can count on
 Microsoft to become an even stronger ally by developing deeper relationships
 with them in selected specialties and geographies. Microsoft expects to
 achieve significant efficiencies in areas such as business operations,
 knowledge management, training project and risk management, services business
 development, and communications, leaving more resources open for continued
 investment in establishing methods and processes that will help lower risk and
 achieve more predictable results for partners and customers that use Microsoft
 technologies. Some examples of this are the Microsoft Solutions Framework for
 the development and deployment of application and infrastructure solutions,
 and the Microsoft Operations Framework, which won the Innovation of the Year
 2000 award by the IT Service Management Forum (itSMF) for providing leadership
 in operational excellence for distributed computing.
     "What we are announcing today is the next stake in the ground in our
 commitment to the enterprise, based on the capabilities of our products and
 the needs of our customers," McDowell said. "We are in a unique position to
 help our customers bring the .NET vision into a tangible business solution,
 providing real value both to them and their customers. Together with our great
 lineup of products and partners, we are making a strong commitment to
 delivering the necessary level of confidence and value to create global-class
 solutions."
     More information can be obtained by contacting a local Microsoft
 Consulting Services office or by visiting
 http://www.microsoft.com/enterpriseservices/.
     Founded in 1975, Microsoft is the worldwide leader in software, services
 and Internet technologies for personal and business computing. The company
 offers a wide range of products and services designed to empower people
 through great software -- any time, any place and on any device.
     NOTE:  Microsoft and BizTalk are either registered trademarks or
 trademarks of Microsoft Corp. in the United States and/or other countries.
 The names of actual companies and products mentioned herein may be the
 trademarks of their respective owners.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X28278532
 
 SOURCE  Microsoft Corp.

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