Motive Communications Advances User Success By Developing Community Portal For Customers, Partners and Employees

e-Source, Built on the Motive's ServiceNet Platform, Supports Deployment And

Use of Motive Products



Apr 02, 2001, 01:00 ET from Motive Communications, Inc.

    AUSTIN, Texas, April 2 /PRNewswire/ -- Motive Communications, Inc.
 (www.motive.com), a leading provider of intelligent service software, today
 announced the general availability of e-Source, a Motive-powered community
 portal available to its customers, consulting and delivery partners and
 employees.  e-Source provides a single source of assistance around
 deployments, customizations and ongoing technical support.  Provided through a
 simple user interface, a vast array of information is available to contribute
 to the success of the users and managers of all Motive products.
     e-Source, built on Motive's market-leading service delivery platform,
 provides rapid access to a rich set of captured information and best practices
 developed through the deployment of Motive software at customer sites.
 Experts, assigned by skill set, are associated with this captured knowledge.
 If users have questions or need further information, the Motive technology can
 electronically escalate their requests to the appropriate specialists.
     "With e-Source, Motive raises the bar on their commitment to making
 customers and partners successful," said Jonathan James, Syntel vice president
 of marketing.  "Syntel and other Motive consulting and delivery partners now
 have access to information and resources we can use when recommending,
 deploying and integrating joint solutions."
     "At Motive, we are 100% dedicated to ensuring the success of our customers
 and partners," said Scott Abel, vice president of customer care for Motive.
 "By using our own ServiceNet Platform to build e-Source, we are providing a
 consolidated source of information and experts for Motive audiences that makes
 using and deploying our software even easier than before.
 
     Features of e-Source include:
 
     -- Deployment Support -- Motive e-Source delivers support for the
        deployment of Motive's products to consultants, partners and customers
        by providing content and template examples, as well as expert
        assistance.  Support for best practices and the deployment process is
        provided exclusively to Motive Consulting and Delivery Partners.
     -- Technical Support -- e-Source delivers technical support to customers
        utilizing Motive technology to provide rapid, context-sensitive
        support for all of Motive's product offerings.
     -- Context Driven Escalation -- To ensure quick response to questions and
        requests for assistance, all components of e-Source are enabled with
        context-driven escalation.  This enables efficient routing to the
        proper expert and provides a faster response to all escalations.
     -- Single Site Login and Registration -- Providing a single entry point
        for all services is key to simplifying the experience for end users.
     -- Component Customization Support -- In cases where Motive customers do
        not have the skill set or bandwidth to add customizations to the
        interface or diagnostic infrastructure, Motive can provide these
        services on demand for a fixed fee.
 
     Availability/Pricing
     e-Source is currently available.  There is no additional charge for Motive
 customers with current support agreements or for active Motive consulting and
 delivery partners.
 
     About Motive
     Motive Communications, Inc. is a leading provider of intelligent service
 software.  By building service into digital products and processes, Motive
 transforms the user experience and delivers timely, targeted assistance to
 customers.  Motive's ServiceNet Platform enables businesses to create service-
 rich products and applications that capture market share and fuel customer
 loyalty, while slashing service costs.  Using Motive solutions, world-class
 companies such as Adelphia, Compaq Computer Corporation, Dynegy Inc., EDS,
 Fujitsu Ltd., Great Plains, Hewlett-Packard Company, Intuit, Merrill Lynch,
 Target Corporation, WebLink Wireless Inc. and Wells Fargo are redefining their
 markets and making service an integral part of the customer experience.
     Motive was founded in May 1997 and is backed by funding from leading
 venture capital firms and private investors.  Motive can be reached on its Web
 site at http://www.motive.com.  Motive employment opportunities can be found
 at http://jobs.motive.com.
     The Motive logo, Motive Communications, Inc., Motive ServiceNet Platform
 and all other product or technical names are trademarks or registered
 trademarks of Motive Communications, Inc.  All other products or services
 mentioned herein are trademarks of their respective holders.
 
      For more information, contact:
      Susan Midtbo                   Jennifer Tamblyn
      Motive Communications          Blanc & Otus
      (512) 339-8335, ext. 2455      (415) 912-2377
      midtbo@motive.com              jtamblyn@blancandotus.com
 
 

SOURCE Motive Communications, Inc.
    AUSTIN, Texas, April 2 /PRNewswire/ -- Motive Communications, Inc.
 (www.motive.com), a leading provider of intelligent service software, today
 announced the general availability of e-Source, a Motive-powered community
 portal available to its customers, consulting and delivery partners and
 employees.  e-Source provides a single source of assistance around
 deployments, customizations and ongoing technical support.  Provided through a
 simple user interface, a vast array of information is available to contribute
 to the success of the users and managers of all Motive products.
     e-Source, built on Motive's market-leading service delivery platform,
 provides rapid access to a rich set of captured information and best practices
 developed through the deployment of Motive software at customer sites.
 Experts, assigned by skill set, are associated with this captured knowledge.
 If users have questions or need further information, the Motive technology can
 electronically escalate their requests to the appropriate specialists.
     "With e-Source, Motive raises the bar on their commitment to making
 customers and partners successful," said Jonathan James, Syntel vice president
 of marketing.  "Syntel and other Motive consulting and delivery partners now
 have access to information and resources we can use when recommending,
 deploying and integrating joint solutions."
     "At Motive, we are 100% dedicated to ensuring the success of our customers
 and partners," said Scott Abel, vice president of customer care for Motive.
 "By using our own ServiceNet Platform to build e-Source, we are providing a
 consolidated source of information and experts for Motive audiences that makes
 using and deploying our software even easier than before.
 
     Features of e-Source include:
 
     -- Deployment Support -- Motive e-Source delivers support for the
        deployment of Motive's products to consultants, partners and customers
        by providing content and template examples, as well as expert
        assistance.  Support for best practices and the deployment process is
        provided exclusively to Motive Consulting and Delivery Partners.
     -- Technical Support -- e-Source delivers technical support to customers
        utilizing Motive technology to provide rapid, context-sensitive
        support for all of Motive's product offerings.
     -- Context Driven Escalation -- To ensure quick response to questions and
        requests for assistance, all components of e-Source are enabled with
        context-driven escalation.  This enables efficient routing to the
        proper expert and provides a faster response to all escalations.
     -- Single Site Login and Registration -- Providing a single entry point
        for all services is key to simplifying the experience for end users.
     -- Component Customization Support -- In cases where Motive customers do
        not have the skill set or bandwidth to add customizations to the
        interface or diagnostic infrastructure, Motive can provide these
        services on demand for a fixed fee.
 
     Availability/Pricing
     e-Source is currently available.  There is no additional charge for Motive
 customers with current support agreements or for active Motive consulting and
 delivery partners.
 
     About Motive
     Motive Communications, Inc. is a leading provider of intelligent service
 software.  By building service into digital products and processes, Motive
 transforms the user experience and delivers timely, targeted assistance to
 customers.  Motive's ServiceNet Platform enables businesses to create service-
 rich products and applications that capture market share and fuel customer
 loyalty, while slashing service costs.  Using Motive solutions, world-class
 companies such as Adelphia, Compaq Computer Corporation, Dynegy Inc., EDS,
 Fujitsu Ltd., Great Plains, Hewlett-Packard Company, Intuit, Merrill Lynch,
 Target Corporation, WebLink Wireless Inc. and Wells Fargo are redefining their
 markets and making service an integral part of the customer experience.
     Motive was founded in May 1997 and is backed by funding from leading
 venture capital firms and private investors.  Motive can be reached on its Web
 site at http://www.motive.com.  Motive employment opportunities can be found
 at http://jobs.motive.com.
     The Motive logo, Motive Communications, Inc., Motive ServiceNet Platform
 and all other product or technical names are trademarks or registered
 trademarks of Motive Communications, Inc.  All other products or services
 mentioned herein are trademarks of their respective holders.
 
      For more information, contact:
      Susan Midtbo                   Jennifer Tamblyn
      Motive Communications          Blanc & Otus
      (512) 339-8335, ext. 2455      (415) 912-2377
      midtbo@motive.com              jtamblyn@blancandotus.com
 
 SOURCE  Motive Communications, Inc.