NASTF Adopts Service Information Standards: Twelve Automakers Already Signed Agreements

Nov 12, 2008, 16:43 ET from National Automotive Service Task Force

LEESBURG, Va., Nov. 12 /PRNewswire-USNewswire/ -- The National Automotive Service Task Force (NASTF) announced today that it has established NASTF Service Information Standards and requested that each auto manufacturer renew its commitment to NASTF to make service and training information and tools accessible to all repairers on an equal basis by signing an agreement with NASTF. Much of the Standards embody the practices that have been in place for over six years, but one new element is a binding arbitration backstop in the NASTF Dispute Resolution Process. Charlie Gorman, chairman of NASTF, said "We have now met one of our major goals for both our organization and the service industry at large. We have clearly defined how NASTF will work in the future and empowered its diverse membership to solve problems. This also addresses several questions about putting "teeth" into the NASTF process. We believe the time has come for everyone in the industry to support what really works -- a unified, progressive, effective NASTF."

The Standards have three parts: 1. Definitions; 2. Automotive Service Information Standards; and 3. Information Request and Resolution Process. The Definitions clearly define what's covered and what's not covered. The Standards stipulate how OEMs will ensure open accessibility. And the Information Request and Resolution Process provides checks and cross checks, including the possibility of binding arbitration if needed, to identify and assess any potential information gaps.

So far, twelve automakers have already signed agreements with NASTF and the remaining manufacturers have the agreement in various stages of review and approval.

NASTF was established in 2000 to identify, communicate and resolve gaps in the availability and accessibility of automotive service information, service training, diagnostic tools, and equipment for the benefit of automotive service professionals and their customers. NASTF was incorporated in 2006. Additional details can be found at

SOURCE National Automotive Service Task Force