New Airport Technology Means Faster, Easier Trip 'Through The Airport' On American Airlines

OneStop Self Service, Curbside Check-In, 'Roving Agents' Part of Major

Customer Service e-Enhancements



Apr 23, 2001, 01:00 ET from American Airlines

    FORT WORTH, Texas, April 23 /PRNewswire Interactive News Release/ -- With
 the swipe of a major credit card or an AADVANTAGE(R) premium membership card,
 American Airlines' customers are using American's new generation of airport
 technology to get to the aircraft faster than ever before.
     American is installing state-of-the-art OneStop Self-Service kiosks and
 expanding innovations such as OneStop Curbside Check-in and "Roving Agents" to
 make the airport experience faster and more convenient.
     "No one likes to wait in line, so our customers love the convenience of
 our OneStop Self-Service product.  With the swipe of a card, they can get
 their boarding pass, select their seats, answer security questions, even check
 luggage at some locations -- all in one stop, by simply touching the screen,"
 said Dan Garton, American's executive vice president of Customer Service.
     Self-Service kiosks are being installed in more than 30 U.S. American
 Airlines terminals to provide a quick and easy alternative for domestic
 customers with electronic tickets who prefer to help themselves.  Customers
 use their AADVANTAGE Executive Platinum, Platinum or Gold membership cards, or
 a major credit card, to begin the self-service transaction and then just
 follow the instructions on the touch-screen device.
     "Our customers' time is valuable and they prefer to have choices for doing
 business with us," said Bella Goren, vice president of Customer Services
 Planning for American.  "OneStop Self-Service is just one more way we can
 minimize the time our customers need to spend in the airport and make their
 travel on American more convenient."
     OneStop Self-Service kiosks are currently available at nine airports:
 Albuquerque, Atlanta, Austin, Chicago O'Hare, Dallas-Love Field,
 Minneapolis/St. Paul, Raleigh-Durham, San Antonio and San Jose, Calif.
 Approximately 40,000 customers used the convenience of OneStop Self-Service in
 these locations last month.  By the end of the summer, American will have
 about 300 devices installed at airport ticket counters, departure gates and
 selected Admirals Clubs in more than 30 cities.
     As a special introductory offer, American is offering 500 AADVANTAGE miles
 each time a passenger uses OneStop Self-Service to check in.  Customers can
 earn up to 2,500 miles using OneStop Self-Service devices before
 September 30, 2001.**
     The OneStop Self-Service product is the next generation of a kiosk
 application first developed by American several years ago.  OneStop offers
 enhanced functionality as well as technical advancements over the original
 device.  The OneStop software application was developed by Sabre, Inc and runs
 on a device manufactured by Northrop Grumman.
     OneStop Self-Service complements other innovative airport technology
 introduced by American -- OneStop Curbside Check-in and Roving Agent.
 American is the only airline that offers curbside check-in to both electronic
 and paper-ticketed passengers, allowing customers to check luggage and receive
 a boarding pass even before they enter the terminal.  This service is
 available from about 200 units at nearly 70 domestic airports.  More than
 350,000 passengers use OneStop Curbside check-in on a monthly basis.
     Roving Agent is a wireless hand-held device used by American's customer
 service employees to issue boarding passes to passengers in non-traditional
 and often unexpected places -- as they are sitting in the gate areas, enjoying
 a cup of coffee at one of the airport shops, or simply walking down a
 concourse.  Roving Agent is currently available in several airports, including
 DFW and JFK, and will be in about 20 airports by year end.
     "It's all about asking our customers what is important to them and then
 putting our resources into meeting their needs," Goren said.  "Products like
 OneStop Curbside, OneStop Self-Service and Roving Agent complement the
 expertise of our customer service professionals and give our customers choices
 in their airport experience."
     In the coming months, American will introduce telephone check-in service
 to top-tier AADVANTAGE members flying on electronic tickets without checked
 luggage.
     Telephone check-in complements the airline's new Flight Status
 Notification feature, which offers proactive notification of changes to flight
 schedules or other flight information to individuals who register for this
 service through AA.com(R).  The information is delivered through a variety of
 wired and wireless device options, including phones, e-mail, alphanumeric
 pagers, text-enabled wireless phones or personal digital assistants.
     More Room For Coach Passengers ... Only On American Airlines
     Current AMR Corp. (NYSE:   AMR) news releases can be accessed via the
 Internet.  The address is http://www.amrcorp.com/corpcomm.htm.
 
     ** Offer is valid until September 30, 2001.  Five hundred (500) AADVANTAGE
 bonus miles will be awarded each time an AADVANTAGE member receives a boarding
 pass using the OneStop Self-Service device.  Maximum AADVANTAGE bonus miles
 awarded to an individual member in conjunction with the OneStop Self-Service
 promotion are two thousand and five hundred (2,500) miles.  Bonus mile offer
 good only once in any 24-hour period per airport.  AADVANTAGE numbers must
 appear in the reservation at the time boarding pass is issued via OneStop
 Self-Service.  AADVANTAGE bonus miles will be posted to the passenger's
 account within 4 weeks of the transaction.  American Airlines reserves the
 right to change the AADVANTAGE program rules, regulations, travel awards and
 special offers at any time without notice, and to end the AADVANTAGE program
 with six months notice.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X87962471
 
 

SOURCE American Airlines
    FORT WORTH, Texas, April 23 /PRNewswire Interactive News Release/ -- With
 the swipe of a major credit card or an AADVANTAGE(R) premium membership card,
 American Airlines' customers are using American's new generation of airport
 technology to get to the aircraft faster than ever before.
     American is installing state-of-the-art OneStop Self-Service kiosks and
 expanding innovations such as OneStop Curbside Check-in and "Roving Agents" to
 make the airport experience faster and more convenient.
     "No one likes to wait in line, so our customers love the convenience of
 our OneStop Self-Service product.  With the swipe of a card, they can get
 their boarding pass, select their seats, answer security questions, even check
 luggage at some locations -- all in one stop, by simply touching the screen,"
 said Dan Garton, American's executive vice president of Customer Service.
     Self-Service kiosks are being installed in more than 30 U.S. American
 Airlines terminals to provide a quick and easy alternative for domestic
 customers with electronic tickets who prefer to help themselves.  Customers
 use their AADVANTAGE Executive Platinum, Platinum or Gold membership cards, or
 a major credit card, to begin the self-service transaction and then just
 follow the instructions on the touch-screen device.
     "Our customers' time is valuable and they prefer to have choices for doing
 business with us," said Bella Goren, vice president of Customer Services
 Planning for American.  "OneStop Self-Service is just one more way we can
 minimize the time our customers need to spend in the airport and make their
 travel on American more convenient."
     OneStop Self-Service kiosks are currently available at nine airports:
 Albuquerque, Atlanta, Austin, Chicago O'Hare, Dallas-Love Field,
 Minneapolis/St. Paul, Raleigh-Durham, San Antonio and San Jose, Calif.
 Approximately 40,000 customers used the convenience of OneStop Self-Service in
 these locations last month.  By the end of the summer, American will have
 about 300 devices installed at airport ticket counters, departure gates and
 selected Admirals Clubs in more than 30 cities.
     As a special introductory offer, American is offering 500 AADVANTAGE miles
 each time a passenger uses OneStop Self-Service to check in.  Customers can
 earn up to 2,500 miles using OneStop Self-Service devices before
 September 30, 2001.**
     The OneStop Self-Service product is the next generation of a kiosk
 application first developed by American several years ago.  OneStop offers
 enhanced functionality as well as technical advancements over the original
 device.  The OneStop software application was developed by Sabre, Inc and runs
 on a device manufactured by Northrop Grumman.
     OneStop Self-Service complements other innovative airport technology
 introduced by American -- OneStop Curbside Check-in and Roving Agent.
 American is the only airline that offers curbside check-in to both electronic
 and paper-ticketed passengers, allowing customers to check luggage and receive
 a boarding pass even before they enter the terminal.  This service is
 available from about 200 units at nearly 70 domestic airports.  More than
 350,000 passengers use OneStop Curbside check-in on a monthly basis.
     Roving Agent is a wireless hand-held device used by American's customer
 service employees to issue boarding passes to passengers in non-traditional
 and often unexpected places -- as they are sitting in the gate areas, enjoying
 a cup of coffee at one of the airport shops, or simply walking down a
 concourse.  Roving Agent is currently available in several airports, including
 DFW and JFK, and will be in about 20 airports by year end.
     "It's all about asking our customers what is important to them and then
 putting our resources into meeting their needs," Goren said.  "Products like
 OneStop Curbside, OneStop Self-Service and Roving Agent complement the
 expertise of our customer service professionals and give our customers choices
 in their airport experience."
     In the coming months, American will introduce telephone check-in service
 to top-tier AADVANTAGE members flying on electronic tickets without checked
 luggage.
     Telephone check-in complements the airline's new Flight Status
 Notification feature, which offers proactive notification of changes to flight
 schedules or other flight information to individuals who register for this
 service through AA.com(R).  The information is delivered through a variety of
 wired and wireless device options, including phones, e-mail, alphanumeric
 pagers, text-enabled wireless phones or personal digital assistants.
     More Room For Coach Passengers ... Only On American Airlines
     Current AMR Corp. (NYSE:   AMR) news releases can be accessed via the
 Internet.  The address is http://www.amrcorp.com/corpcomm.htm.
 
     ** Offer is valid until September 30, 2001.  Five hundred (500) AADVANTAGE
 bonus miles will be awarded each time an AADVANTAGE member receives a boarding
 pass using the OneStop Self-Service device.  Maximum AADVANTAGE bonus miles
 awarded to an individual member in conjunction with the OneStop Self-Service
 promotion are two thousand and five hundred (2,500) miles.  Bonus mile offer
 good only once in any 24-hour period per airport.  AADVANTAGE numbers must
 appear in the reservation at the time boarding pass is issued via OneStop
 Self-Service.  AADVANTAGE bonus miles will be posted to the passenger's
 account within 4 weeks of the transaction.  American Airlines reserves the
 right to change the AADVANTAGE program rules, regulations, travel awards and
 special offers at any time without notice, and to end the AADVANTAGE program
 with six months notice.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X87962471
 
 SOURCE  American Airlines