New CIO Magazine Poll: CIOs Say Personal Email/Internet Use Increases Productivity

Other News: CIOs View Economic Downturn as an Opportunity,

Predict Turnaround in Less than One Year



Apr 25, 2001, 01:00 ET from CIO Magazine

    BOCA RATON, Fla., April 25 /PRNewswire/ -- A CIO KnowPulse(SM) poll of
 chief information officers (CIOs), conducted Monday, April 23, 2001, by IDG's
 CIO magazine reveals that most (62%) CIOs think personal email and Internet
 use at work increases employee productivity because it empowers employees to
 multitask.  This information follows recent reports denouncing the benefits of
 personal email use.  The poll shows that only 17% percent of CIOs conduct
 sporadic employee email checks while 16% never monitor employee email, 11%
 check only on "problem employees" and 38% check only after there's been a
 complaint or productivity issue.
     Other findings in the poll of 200 CIOs indicate 65% see the soft economy
 as an opportunity to forge ahead and capture market share.  The majority (64%)
 have no plans to lay off tech staff and most (72%) predict the economy will
 turn around in less than one year (57% say it will take between 6 months and a
 year, 12% say it will be 3-6 months and 3% say it will take less than 3
 months).  In preparation for this expected economic turnaround, CIOs advise
 investors to keep their money in the following technology stocks: Microsoft
 Corporation (64%), Cisco Systems, Inc. (63%), Intel Corporation (55%) and
 Oracle Corporation (54%).
     According to Joe Levy, Founder of CIO magazine and CEO of CXO Media Inc.,
 "It's refreshing to see CIOs forego the shrinking violet routine and take
 advantage of the opportunities they have in front of them.  Years ago, CIOs
 were less bullish on the need to remain strategic during tough economic times.
 This turnabout is a sign of CIOs' increased power and authority in their
 organizations."
     The poll was taken at a CIO Perspectives conference in Boca Raton, FL.
 The 200 respondents represent the most technology-astute executives in the
 world.  Other key findings:
 
     The FBI gets the Call:
     When it comes to reporting cybercrime, 76% of CIOs say they would call the
 FBI for help.  A smaller majority (53%) say they would contact local or
 regional law enforcement and only 17% say they would call the Secret Service.
 (The Secret Service runs an electronic crime branch -- established in 1984 --
 staffed by 150 specially trained agents.)
     More than half of the respondents do not have a system for reporting
 cyber-crime attacks: 26% say their company doesn't have a policy and 25% say
 they make judgement calls on a case-by-case basis.  Only 29% say they report
 all cyber crimes to authorities.  And of those companies that have been victim
 to cybercrime, only half (50%) reported it.
 
     Wireless Location Services Get Nod from CIOs:
     The majority (65%) of CIOs approve of plans by several wireless carriers
 to roll out new location services that will track the location of cell
 phone/PDA/other wireless users.  More than one-third (36%) of respondents
 concede it is an invasion of privacy "but worth it," while just under one-
 third (29%) say it's not an invasion of privacy and a great idea.  Only 25%
 say the service is not worth the invasion of privacy.
 
     CIOs Want Government's Security Tips for Free:
     CIOs cry foul at plans by the Computer Emergency Response Team (CERT) to
 sell early warnings about Internet threats to U.S. companies, with 72% saying
 CERT should provide such public warnings for free.  CERT, which provides
 Internet attack warnings to federal agencies, plans to sell this information
 to U.S. companies for a fee of $2,500 to $70,000 per year, depending upon the
 company's revenue.  Only 17% of CIOs agree with the fee charge with 12%
 unsure.
 
     Poll Results:
 
     1.) Is the energy crisis the "new Y2K" for CIOs?
         13%    Yes
         64%    No
         22%    Don't know/unsure
 
     2.) Are security concerns about broadcasts/webcasts of the McVeigh
         execution valid?
         43%    Yes
         31%    No
         26%    Don't know/unsure
 
     3.) Do you think the Bush Administration should appoint a cabinet level
         official to oversee Critical Infrastructure Protection (CIP)?
         59%    Yes
         32%    No
         10%    Don't know/unsure
 
     4.) Do you feel that current trade laws and regulations limit your
         company's ability to conduct electronic commerce across international
         borders?
         32%    Yes
         36%    No
         16%    Don't know/unsure
         15%    N/A
 
     5.) What is your company's policy on email monitoring?
         38%    We only check after there's been a complaint or productivity
                concern
         17%    We do sporadic checks of everyone
         16%    We never read email
         11%    We only check on problem employees
          9%    Other
          9%    Don't know/unsure
 
     6.) Do you think allowing personal email/Internet use at work:
         62%    Increases productivity (empowering employees to multitask at
                work and at home)
         22%    Decreases productivity
         11%    Other
          5%    Don't know/unsure
 
     7.) Recently, several breaches of the Children's Online Privacy Protection
         Act (COPPA) were reported.  Do you think children-focused web sites
         are purposely vague or complex to give parents a false sense of
         security about the use of their children's personal information?
         44%    Yes
         14%    No
         42%    Don't know/unsure
 
     8.) When do you predict that the US economy will turn around?
          3%    Less than 3 months
         12%    3-6 months
         57%    6 months-1 year
         21%    1-2 years
          6%    More than two years
          3%    Don't know/unsure
 
     9.) Do you see the soft economy as:
         65%    An opportunity to forge ahead and capture market share
         25%    A hindrance to business growth and development
          8%    Neither
          3%    Don't know/unsure
 
     10.) What percent of your company's IT workers do you expect to lay off
          this year?
          64%   0%
          20%   1-4%
          10%   5% -9%
           5%   10% -24%
           2%   25% or more
 
     11.) What is the total percent of your company's IT positions you plan to
          cut this year - including layoffs, attrition and the elimination of
          previously open positions?
          55%   0%
          24%   1-4%
          13%   5% -9%
           6%   10% -24%
           2%   25% or more
 
     12.) Have recent concerns about shareholder value prompted your company to
          beef up security?
          18%   Yes
          35%   No, we're beefing up security regardless
          35%   No, our security spending/planning remains the same
           3%   Other
           9%   Don't know/unsure
 
     13.) In which of the following "most active" technology stocks on NYSE and
          NASDAQ do you think investors should keep their money? (check all
          that apply)
          64%   Microsoft Corporation
          63%   Cisco Systems, Inc.
          55%   Intel Corporation
          54%   Oracle Corporation
          48%   EMC Corporation
          46%   AOL Time Warner Inc.
          42%   Sun Microsystems, Inc.
          40%   Dell Computer Corporation
          22%   Lucent Technologies Inc.
          14%   Telefonaktiebolaget LM Ericsson
          12%   Ariba, Inc.
           7%   Brocade Communications Systems, Inc.
           3%   Agere Systems Inc.
     ("Most active" stocks provided by Standard & Poor's ComStock Inc. on April
 22, 2001 between 2:45pm and 2:46pm.)
 
     14.) The U.S. government's taxpayer-funded Computer Emergency Response
          Team (CERT) Coordination Center is planning to sell early warnings
          about Internet threats to companies for $2,500 to $70,000 per year
          depending upon a company's revenue.  Do you think CERT should
          provide these warnings publicly for no fee?
          72%   Yes
          17%   No
          12%   Don't know/unsure
 
     15.) Wireless carriers are planning to roll out location services that
          will track the location of cell phone users, PDA users, etc.  Do you
          view this technology as:
          25%   An invasion of privacy, not worth it
          36%   An invasion of privacy, but worth it
          29%   Not an invasion of privacy, great idea
           4%   Not an invasion of privacy, lousy idea
           6%   Don't know/unsure
 
     16.) If Congress mandates that U.S. companies implement "opt-in" or "opt-
          out" technology on their web sites to increase consumer privacy,
          what would the cost (as a percentage of your non-personnel IT
          budget) be to your company?
 
      a) "Opt-out" technology:
          18%   Less than 1%
          16%   1-5%
          10%   5-10%
           4%   11-15%
           1%   15% or more
          39%   Don't know/unsure
          14%   What is "opt-in/opt-out" technology?
 
     b) "Opt-in" technology:
          16%   Less than 1%
          19%   1-5%
           9%   5-10%
           3%   11-15%
           1%   15% or more
          39%   Don't know/unsure
          14%   What is "opt-in/opt-out" technology?
 
     17.) If your company fell victim to a cybercrime, what unit of law
          enforcement would you contact:
 
     a) Local or regional law enforcement (e.g., local police, state police,
       sheriff, etc.):
          53%   Yes
          25%   No
          22%   Don't know/unsure
 
     b) FBI:
          76%   Yes
           5%   No
          19%   Don't know/unsure
 
     c) Secret Service:
          17%   Yes
          44%   No
          39%   Don't know/unsure
 
     18.) If your company has been the victim of hack attacks, did you report
          it?
          33%   Yes
          18%   No
          16%   Don't know/unsure
          33%   Haven't been victim of hack attacks
 
     19.) If not, what is the #1 reason you decided not to report the crime?
          (check one only)
          15%   Fear of customer reaction/impact on sales
           8%   Fear of investor reaction/impact on stock value
           5%   Fear of additional attacks
           5%   Didn't know who to report it to
          45%   N/A
           8%   Other
          15%   Don't know/unsure
 
     20.) What is your company policy on reporting cyber-attacks?
          29%   We report all crimes to authorities
          26%   We don't have a policy
          25%   We make judgment calls on a case-by-case basis
           1%   Other
          19%   Don't know/unsure
 
     NOTE: Due to rounding, numbers may not add to 100%.  Margin of error is
           +/- 6.9%.
 
     About CIO Magazine:
     CIO magazine (launched in 1987) is published by CXO Media Inc. CXO Media
 serves CIOs, CEOs, CFOs, COOs and other corporate officers who use technology
 to thrive and prosper in this new era of business. The company strives to
 enhance partnerships between C-level executives, as well as create
 opportunities for information technology (IT) and consumer marketers to reach
 them.  In addition to publishing CIO, CXO Media produces www.cio.com, The CIO
 Insider, Darwin magazine and www.darwinmagazine.com, as well as CIO and Darwin
 Executive Programs, a series of conferences that provide educational and
 networking opportunities for corporate and government leaders.
     CXO Media Inc. is a subsidiary of IDG, the world's leading IT media,
 research and exposition company.  IDG publishes more than 300 computer
 magazines and newspapers and 4,000 book titles and offers online users the
 largest network of technology-specific sites around the world through IDG.net
 (www.idg.net), which comprises more than 270 targeted websites in 70
 countries.  IDG is also a leading producer of 168 computer-related expositions
 worldwide and provides IT market analysis through 50 offices in 43 countries
 worldwide.  Company information is available at www.idg.com.
 
     NOTE TO EDITORS: Complete findings of the April 2001 CIO KnowPulse(SM)
 Poll, as well as previous CIO KnowPulsesm Polls, are available at
 http://www.cio.com/knowpulse.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X35764627
 
 

SOURCE CIO Magazine
    BOCA RATON, Fla., April 25 /PRNewswire/ -- A CIO KnowPulse(SM) poll of
 chief information officers (CIOs), conducted Monday, April 23, 2001, by IDG's
 CIO magazine reveals that most (62%) CIOs think personal email and Internet
 use at work increases employee productivity because it empowers employees to
 multitask.  This information follows recent reports denouncing the benefits of
 personal email use.  The poll shows that only 17% percent of CIOs conduct
 sporadic employee email checks while 16% never monitor employee email, 11%
 check only on "problem employees" and 38% check only after there's been a
 complaint or productivity issue.
     Other findings in the poll of 200 CIOs indicate 65% see the soft economy
 as an opportunity to forge ahead and capture market share.  The majority (64%)
 have no plans to lay off tech staff and most (72%) predict the economy will
 turn around in less than one year (57% say it will take between 6 months and a
 year, 12% say it will be 3-6 months and 3% say it will take less than 3
 months).  In preparation for this expected economic turnaround, CIOs advise
 investors to keep their money in the following technology stocks: Microsoft
 Corporation (64%), Cisco Systems, Inc. (63%), Intel Corporation (55%) and
 Oracle Corporation (54%).
     According to Joe Levy, Founder of CIO magazine and CEO of CXO Media Inc.,
 "It's refreshing to see CIOs forego the shrinking violet routine and take
 advantage of the opportunities they have in front of them.  Years ago, CIOs
 were less bullish on the need to remain strategic during tough economic times.
 This turnabout is a sign of CIOs' increased power and authority in their
 organizations."
     The poll was taken at a CIO Perspectives conference in Boca Raton, FL.
 The 200 respondents represent the most technology-astute executives in the
 world.  Other key findings:
 
     The FBI gets the Call:
     When it comes to reporting cybercrime, 76% of CIOs say they would call the
 FBI for help.  A smaller majority (53%) say they would contact local or
 regional law enforcement and only 17% say they would call the Secret Service.
 (The Secret Service runs an electronic crime branch -- established in 1984 --
 staffed by 150 specially trained agents.)
     More than half of the respondents do not have a system for reporting
 cyber-crime attacks: 26% say their company doesn't have a policy and 25% say
 they make judgement calls on a case-by-case basis.  Only 29% say they report
 all cyber crimes to authorities.  And of those companies that have been victim
 to cybercrime, only half (50%) reported it.
 
     Wireless Location Services Get Nod from CIOs:
     The majority (65%) of CIOs approve of plans by several wireless carriers
 to roll out new location services that will track the location of cell
 phone/PDA/other wireless users.  More than one-third (36%) of respondents
 concede it is an invasion of privacy "but worth it," while just under one-
 third (29%) say it's not an invasion of privacy and a great idea.  Only 25%
 say the service is not worth the invasion of privacy.
 
     CIOs Want Government's Security Tips for Free:
     CIOs cry foul at plans by the Computer Emergency Response Team (CERT) to
 sell early warnings about Internet threats to U.S. companies, with 72% saying
 CERT should provide such public warnings for free.  CERT, which provides
 Internet attack warnings to federal agencies, plans to sell this information
 to U.S. companies for a fee of $2,500 to $70,000 per year, depending upon the
 company's revenue.  Only 17% of CIOs agree with the fee charge with 12%
 unsure.
 
     Poll Results:
 
     1.) Is the energy crisis the "new Y2K" for CIOs?
         13%    Yes
         64%    No
         22%    Don't know/unsure
 
     2.) Are security concerns about broadcasts/webcasts of the McVeigh
         execution valid?
         43%    Yes
         31%    No
         26%    Don't know/unsure
 
     3.) Do you think the Bush Administration should appoint a cabinet level
         official to oversee Critical Infrastructure Protection (CIP)?
         59%    Yes
         32%    No
         10%    Don't know/unsure
 
     4.) Do you feel that current trade laws and regulations limit your
         company's ability to conduct electronic commerce across international
         borders?
         32%    Yes
         36%    No
         16%    Don't know/unsure
         15%    N/A
 
     5.) What is your company's policy on email monitoring?
         38%    We only check after there's been a complaint or productivity
                concern
         17%    We do sporadic checks of everyone
         16%    We never read email
         11%    We only check on problem employees
          9%    Other
          9%    Don't know/unsure
 
     6.) Do you think allowing personal email/Internet use at work:
         62%    Increases productivity (empowering employees to multitask at
                work and at home)
         22%    Decreases productivity
         11%    Other
          5%    Don't know/unsure
 
     7.) Recently, several breaches of the Children's Online Privacy Protection
         Act (COPPA) were reported.  Do you think children-focused web sites
         are purposely vague or complex to give parents a false sense of
         security about the use of their children's personal information?
         44%    Yes
         14%    No
         42%    Don't know/unsure
 
     8.) When do you predict that the US economy will turn around?
          3%    Less than 3 months
         12%    3-6 months
         57%    6 months-1 year
         21%    1-2 years
          6%    More than two years
          3%    Don't know/unsure
 
     9.) Do you see the soft economy as:
         65%    An opportunity to forge ahead and capture market share
         25%    A hindrance to business growth and development
          8%    Neither
          3%    Don't know/unsure
 
     10.) What percent of your company's IT workers do you expect to lay off
          this year?
          64%   0%
          20%   1-4%
          10%   5% -9%
           5%   10% -24%
           2%   25% or more
 
     11.) What is the total percent of your company's IT positions you plan to
          cut this year - including layoffs, attrition and the elimination of
          previously open positions?
          55%   0%
          24%   1-4%
          13%   5% -9%
           6%   10% -24%
           2%   25% or more
 
     12.) Have recent concerns about shareholder value prompted your company to
          beef up security?
          18%   Yes
          35%   No, we're beefing up security regardless
          35%   No, our security spending/planning remains the same
           3%   Other
           9%   Don't know/unsure
 
     13.) In which of the following "most active" technology stocks on NYSE and
          NASDAQ do you think investors should keep their money? (check all
          that apply)
          64%   Microsoft Corporation
          63%   Cisco Systems, Inc.
          55%   Intel Corporation
          54%   Oracle Corporation
          48%   EMC Corporation
          46%   AOL Time Warner Inc.
          42%   Sun Microsystems, Inc.
          40%   Dell Computer Corporation
          22%   Lucent Technologies Inc.
          14%   Telefonaktiebolaget LM Ericsson
          12%   Ariba, Inc.
           7%   Brocade Communications Systems, Inc.
           3%   Agere Systems Inc.
     ("Most active" stocks provided by Standard & Poor's ComStock Inc. on April
 22, 2001 between 2:45pm and 2:46pm.)
 
     14.) The U.S. government's taxpayer-funded Computer Emergency Response
          Team (CERT) Coordination Center is planning to sell early warnings
          about Internet threats to companies for $2,500 to $70,000 per year
          depending upon a company's revenue.  Do you think CERT should
          provide these warnings publicly for no fee?
          72%   Yes
          17%   No
          12%   Don't know/unsure
 
     15.) Wireless carriers are planning to roll out location services that
          will track the location of cell phone users, PDA users, etc.  Do you
          view this technology as:
          25%   An invasion of privacy, not worth it
          36%   An invasion of privacy, but worth it
          29%   Not an invasion of privacy, great idea
           4%   Not an invasion of privacy, lousy idea
           6%   Don't know/unsure
 
     16.) If Congress mandates that U.S. companies implement "opt-in" or "opt-
          out" technology on their web sites to increase consumer privacy,
          what would the cost (as a percentage of your non-personnel IT
          budget) be to your company?
 
      a) "Opt-out" technology:
          18%   Less than 1%
          16%   1-5%
          10%   5-10%
           4%   11-15%
           1%   15% or more
          39%   Don't know/unsure
          14%   What is "opt-in/opt-out" technology?
 
     b) "Opt-in" technology:
          16%   Less than 1%
          19%   1-5%
           9%   5-10%
           3%   11-15%
           1%   15% or more
          39%   Don't know/unsure
          14%   What is "opt-in/opt-out" technology?
 
     17.) If your company fell victim to a cybercrime, what unit of law
          enforcement would you contact:
 
     a) Local or regional law enforcement (e.g., local police, state police,
       sheriff, etc.):
          53%   Yes
          25%   No
          22%   Don't know/unsure
 
     b) FBI:
          76%   Yes
           5%   No
          19%   Don't know/unsure
 
     c) Secret Service:
          17%   Yes
          44%   No
          39%   Don't know/unsure
 
     18.) If your company has been the victim of hack attacks, did you report
          it?
          33%   Yes
          18%   No
          16%   Don't know/unsure
          33%   Haven't been victim of hack attacks
 
     19.) If not, what is the #1 reason you decided not to report the crime?
          (check one only)
          15%   Fear of customer reaction/impact on sales
           8%   Fear of investor reaction/impact on stock value
           5%   Fear of additional attacks
           5%   Didn't know who to report it to
          45%   N/A
           8%   Other
          15%   Don't know/unsure
 
     20.) What is your company policy on reporting cyber-attacks?
          29%   We report all crimes to authorities
          26%   We don't have a policy
          25%   We make judgment calls on a case-by-case basis
           1%   Other
          19%   Don't know/unsure
 
     NOTE: Due to rounding, numbers may not add to 100%.  Margin of error is
           +/- 6.9%.
 
     About CIO Magazine:
     CIO magazine (launched in 1987) is published by CXO Media Inc. CXO Media
 serves CIOs, CEOs, CFOs, COOs and other corporate officers who use technology
 to thrive and prosper in this new era of business. The company strives to
 enhance partnerships between C-level executives, as well as create
 opportunities for information technology (IT) and consumer marketers to reach
 them.  In addition to publishing CIO, CXO Media produces www.cio.com, The CIO
 Insider, Darwin magazine and www.darwinmagazine.com, as well as CIO and Darwin
 Executive Programs, a series of conferences that provide educational and
 networking opportunities for corporate and government leaders.
     CXO Media Inc. is a subsidiary of IDG, the world's leading IT media,
 research and exposition company.  IDG publishes more than 300 computer
 magazines and newspapers and 4,000 book titles and offers online users the
 largest network of technology-specific sites around the world through IDG.net
 (www.idg.net), which comprises more than 270 targeted websites in 70
 countries.  IDG is also a leading producer of 168 computer-related expositions
 worldwide and provides IT market analysis through 50 offices in 43 countries
 worldwide.  Company information is available at www.idg.com.
 
     NOTE TO EDITORS: Complete findings of the April 2001 CIO KnowPulse(SM)
 Poll, as well as previous CIO KnowPulsesm Polls, are available at
 http://www.cio.com/knowpulse.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X35764627
 
 SOURCE  CIO Magazine