NEW Joins Internet Home Alliance to Fuel Growth of Home Technology Market

Key Provider of Product Support to Aid Alliance's Delivery

Of Superior Internet Lifestyle Solutions



Apr 05, 2001, 01:00 ET from N.E.W. Customer Service Companies, Inc.

    DULLES, Va., April 5 /PRNewswire/ -- N.E.W. Customer Service Companies,
 Inc., (NEW), the nation's leading provider of product protection and
 information services, today announced its involvement in the Internet Home
 Alliance, a non-profit association of high-tech and consumer companies
 dedicated to enhancing consumers' understanding, appreciation and adoption of
 the Internet lifestyle.  Through its relationship with the Internet Home
 Alliance, NEW will help grow the home technology market by working on the
 development of Internet lifestyle solutions that will bring new levels of
 comfort, security and convenience to consumers.
     "The Alliance is pleased to add NEW to our roster of leading companies
 that have come together to drive the industry forward," commented Bill Kenney,
 president, Internet Home Alliance, and vice president, emerging home solutions
 at Sears, Roebuck and Co.  "With its expertise in product support and customer
 service, NEW is vital to the development of comprehensive Internet lifestyle
 solutions that deliver real value to consumers.  We look forward to NEW's
 active involvement in the Alliance and its contributions to accelerating
 adoption of the Internet lifestyle."
     "NEW is excited to be involved with the Internet Home Alliance and its
 mission of accelerating consumers' adoption of the Internet lifestyle," said
 Ron Gerrans, vice president of strategy and business development for NEW.
 "The speed of consumer adoption will depend largely upon the convenience and
 quality of post-sale product support.  Our experience in providing consumers
 with operational and repair solutions for their products uniquely positions
 NEW to act as the single source of product support for the smart home and
 smart appliances.  It is this experience and our strengths in service network
 management, manufacturer relationships and technical support that we bring to
 the Alliance to help them achieve their goals," he continued.
 
     About NEW and Product Assist(R)
     N.E.W. Customer Service Companies, Inc. (NEW) (http://www.newcorp.com) is
 the nation's largest marketer and administrator of extended service contracts
 for consumer products.  Both directly and through its e-commerce service
 application, Product Assist, NEW administers extended service contracts and
 other buyer protection and information services on behalf of retailers,
 financial services firms and manufacturers, providing coverage last year to
 more than 100 million consumers.  Product Assist is the online extension of
 NEW's business, offering robust content of product information and a national
 service listing of more than 1,200,000 service professionals.  Together, NEW
 and Product Assist bring complete customer care solutions to industry leaders
 in retail, manufacturing, utility and financial services.
     NEW is headquartered in Dulles, Virginia and operates an award-winning
 call center in Great Falls, Montana, with additional offices in Sterling,
 Virginia and Coon Rapids, Iowa.  NEW has more than 800 employees nationwide.
 
     About Internet Home Alliance, Inc.
     Internet Home Alliance, Inc. is a non-profit association of leading
 companies working together to advance the home technology industry by
 developing the ecosystem needed to support the delivery of Internet lifestyle
 solutions and educating consumers on the value of an Internet lifestyle.  The
 Internet Home Alliance is an open alliance that encourages cross-industry
 participation.  Currently, 23 members participate in the Alliance.  Principal
 members include Best Buy Co., Inc., Cisco Systems, Inc., General Motors,
 Invensys, The New Power Company, Panasonic (Matsushita Electric Corporation of
 America), Sears, Roebuck and Co. and Sun Microsystems.
 
 

SOURCE N.E.W. Customer Service Companies, Inc.
    DULLES, Va., April 5 /PRNewswire/ -- N.E.W. Customer Service Companies,
 Inc., (NEW), the nation's leading provider of product protection and
 information services, today announced its involvement in the Internet Home
 Alliance, a non-profit association of high-tech and consumer companies
 dedicated to enhancing consumers' understanding, appreciation and adoption of
 the Internet lifestyle.  Through its relationship with the Internet Home
 Alliance, NEW will help grow the home technology market by working on the
 development of Internet lifestyle solutions that will bring new levels of
 comfort, security and convenience to consumers.
     "The Alliance is pleased to add NEW to our roster of leading companies
 that have come together to drive the industry forward," commented Bill Kenney,
 president, Internet Home Alliance, and vice president, emerging home solutions
 at Sears, Roebuck and Co.  "With its expertise in product support and customer
 service, NEW is vital to the development of comprehensive Internet lifestyle
 solutions that deliver real value to consumers.  We look forward to NEW's
 active involvement in the Alliance and its contributions to accelerating
 adoption of the Internet lifestyle."
     "NEW is excited to be involved with the Internet Home Alliance and its
 mission of accelerating consumers' adoption of the Internet lifestyle," said
 Ron Gerrans, vice president of strategy and business development for NEW.
 "The speed of consumer adoption will depend largely upon the convenience and
 quality of post-sale product support.  Our experience in providing consumers
 with operational and repair solutions for their products uniquely positions
 NEW to act as the single source of product support for the smart home and
 smart appliances.  It is this experience and our strengths in service network
 management, manufacturer relationships and technical support that we bring to
 the Alliance to help them achieve their goals," he continued.
 
     About NEW and Product Assist(R)
     N.E.W. Customer Service Companies, Inc. (NEW) (http://www.newcorp.com) is
 the nation's largest marketer and administrator of extended service contracts
 for consumer products.  Both directly and through its e-commerce service
 application, Product Assist, NEW administers extended service contracts and
 other buyer protection and information services on behalf of retailers,
 financial services firms and manufacturers, providing coverage last year to
 more than 100 million consumers.  Product Assist is the online extension of
 NEW's business, offering robust content of product information and a national
 service listing of more than 1,200,000 service professionals.  Together, NEW
 and Product Assist bring complete customer care solutions to industry leaders
 in retail, manufacturing, utility and financial services.
     NEW is headquartered in Dulles, Virginia and operates an award-winning
 call center in Great Falls, Montana, with additional offices in Sterling,
 Virginia and Coon Rapids, Iowa.  NEW has more than 800 employees nationwide.
 
     About Internet Home Alliance, Inc.
     Internet Home Alliance, Inc. is a non-profit association of leading
 companies working together to advance the home technology industry by
 developing the ecosystem needed to support the delivery of Internet lifestyle
 solutions and educating consumers on the value of an Internet lifestyle.  The
 Internet Home Alliance is an open alliance that encourages cross-industry
 participation.  Currently, 23 members participate in the Alliance.  Principal
 members include Best Buy Co., Inc., Cisco Systems, Inc., General Motors,
 Invensys, The New Power Company, Panasonic (Matsushita Electric Corporation of
 America), Sears, Roebuck and Co. and Sun Microsystems.
 
 SOURCE  N.E.W. Customer Service Companies, Inc.