New World HealthCare Solutions, Inc. Launches Call Center and Claims Processing Recruitment Program

Apr 20, 2001, 01:00 ET from New World HealthCare Solutions, Inc.

    NEW YORK, April 20 /PRNewswire Interactive News Release/ -- New World
 Healthcare Solutions (NWHS), a healthcare retained executive search firm,
 announces a major initiative to build staffing solutions for Customer Service
 Departments, Call Centers and Claims Processing Departments.  NWHS is the
 first executive search firm to quantify the process for screening personnel
 for a call center environment within the insurance and managed care
 industries.  NWHS's clients are leading domestic and international insurance
 and managed healthcare companies.
     NWHS has designed a four-part process to identify and recruit seasoned
 Customer Service Representatives and Claims Examiners for top organizations
 within each sector of the insurance industry.  The NWHS proprietary marketing
 and screening process attracts large numbers of high quality call center
 personnel.  These candidates are quickly and thoroughly screened for their
 ability to meet the industry's need for hands on, state-of-the-art customer
 service and claims processing and payment.
     NWHS works with best-of-class insurance organizations to communicate a
 client's employee-focused work environment to the candidates.  The process
 highlights the client's strengths as an "Employer of Choice" within the
 industry or region.  The "Employer of Choice" campaign attracts top service
 personnel from both insurance and non-insurance backgrounds.  Candidates are
 then placed through a multi-step screening process to identify key personality
 traits and competency patterns.  Each candidate is measured for top call
 center performance skills and their learning capacity within a service/product
 environment.  As part of the service, NWHS continues their measurement process
 of the candidates, post-hire, to benchmark the performance of their placements
 over a one-year period.
     "Attracting and retaining knowledgeable, articulate, customer-focused,
 call center professionals is a defining factor in the success of top insurance
 and healthcare organizations.   With the tightening regulatory environment
 post-HIPAA, and the pressure that the Internet has placed on the industry,
 call center professionalism can humanize the insurance industry's image and is
 a key component to customer retention," said Ira Shapiro, Chief Executive
 Officer.
     New World Healthcare's initial client for the product, a large health care
 company in the Northeast region, has invested significantly in customer
 service.  They offer a state-of-the-art call center environment for their
 personnel, and have invested significantly in technology, quality management
 and team leadership training.  This winter, the company retained NWHS to
 develop a team of top customer service representatives within a four-month
 period to service their rapidly growing client base.  The NWHS recruitment
 process allowed the health plan to attract the best of local-area talent and
 add 30 new staff members a full two months sooner than their deadline.
     Insurers and managed healthcare companies are responding to a number of
 factors in today's business environment. The highly competitive Internet
 market has empowered customers to demand both quality products and world-class
 customer service.  Commoditization of insurance products is placing further
 pressure on companies to distinguish their service capabilities.
     Nurturing a culture of independence and strong leadership throughout the
 call center is a critical element in achieving world-class customer service
 and claims processing.  Based in part on research found in "Achieving World
 Class Customer Service," a new report from Best Practices, LLC, NWHS
 specifically screens for several key leadership skills identified by the
 majority of Fortune 100 senior call center managers.  Top Call Center
 representatives show the ability to set clear direction for themselves and
 their teams.  They demonstrate a keen ability to align personal productivity
 with the key business goals of the organization.
 
     New World Healthcare Solutions, Inc is a leading healthcare retained
 executive search firm.  NWHS provides total growth solutions for its domestic
 and international clients in the healthcare, insurance and benefits
 industries.  Ira E. Shapiro and Charles Wilhelm, MD founded the firm in 1997.
 To learn more about New World Healthcare Solutions visit the web site at
 http://www.newworldhealthcare.com or contact the New York office at
 212-551-7867.
 
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SOURCE New World HealthCare Solutions, Inc.
    NEW YORK, April 20 /PRNewswire Interactive News Release/ -- New World
 Healthcare Solutions (NWHS), a healthcare retained executive search firm,
 announces a major initiative to build staffing solutions for Customer Service
 Departments, Call Centers and Claims Processing Departments.  NWHS is the
 first executive search firm to quantify the process for screening personnel
 for a call center environment within the insurance and managed care
 industries.  NWHS's clients are leading domestic and international insurance
 and managed healthcare companies.
     NWHS has designed a four-part process to identify and recruit seasoned
 Customer Service Representatives and Claims Examiners for top organizations
 within each sector of the insurance industry.  The NWHS proprietary marketing
 and screening process attracts large numbers of high quality call center
 personnel.  These candidates are quickly and thoroughly screened for their
 ability to meet the industry's need for hands on, state-of-the-art customer
 service and claims processing and payment.
     NWHS works with best-of-class insurance organizations to communicate a
 client's employee-focused work environment to the candidates.  The process
 highlights the client's strengths as an "Employer of Choice" within the
 industry or region.  The "Employer of Choice" campaign attracts top service
 personnel from both insurance and non-insurance backgrounds.  Candidates are
 then placed through a multi-step screening process to identify key personality
 traits and competency patterns.  Each candidate is measured for top call
 center performance skills and their learning capacity within a service/product
 environment.  As part of the service, NWHS continues their measurement process
 of the candidates, post-hire, to benchmark the performance of their placements
 over a one-year period.
     "Attracting and retaining knowledgeable, articulate, customer-focused,
 call center professionals is a defining factor in the success of top insurance
 and healthcare organizations.   With the tightening regulatory environment
 post-HIPAA, and the pressure that the Internet has placed on the industry,
 call center professionalism can humanize the insurance industry's image and is
 a key component to customer retention," said Ira Shapiro, Chief Executive
 Officer.
     New World Healthcare's initial client for the product, a large health care
 company in the Northeast region, has invested significantly in customer
 service.  They offer a state-of-the-art call center environment for their
 personnel, and have invested significantly in technology, quality management
 and team leadership training.  This winter, the company retained NWHS to
 develop a team of top customer service representatives within a four-month
 period to service their rapidly growing client base.  The NWHS recruitment
 process allowed the health plan to attract the best of local-area talent and
 add 30 new staff members a full two months sooner than their deadline.
     Insurers and managed healthcare companies are responding to a number of
 factors in today's business environment. The highly competitive Internet
 market has empowered customers to demand both quality products and world-class
 customer service.  Commoditization of insurance products is placing further
 pressure on companies to distinguish their service capabilities.
     Nurturing a culture of independence and strong leadership throughout the
 call center is a critical element in achieving world-class customer service
 and claims processing.  Based in part on research found in "Achieving World
 Class Customer Service," a new report from Best Practices, LLC, NWHS
 specifically screens for several key leadership skills identified by the
 majority of Fortune 100 senior call center managers.  Top Call Center
 representatives show the ability to set clear direction for themselves and
 their teams.  They demonstrate a keen ability to align personal productivity
 with the key business goals of the organization.
 
     New World Healthcare Solutions, Inc is a leading healthcare retained
 executive search firm.  NWHS provides total growth solutions for its domestic
 and international clients in the healthcare, insurance and benefits
 industries.  Ira E. Shapiro and Charles Wilhelm, MD founded the firm in 1997.
 To learn more about New World Healthcare Solutions visit the web site at
 http://www.newworldhealthcare.com or contact the New York office at
 212-551-7867.
 
                      MAKE YOUR OPINION COUNT - Click Here
                http://tbutton.prnewswire.com/prn/11690X61506277
 
 SOURCE  New World HealthCare Solutions, Inc.