Oncontact Software Expands Capabilities of Award-Winning CRM Software in New Release

Apr 17, 2001, 01:00 ET from Oncontact Software

    CEDARBURG, Wis., April 17 /PRNewswire/ -- Oncontact Software, a Top 15
 provider of customer relationship management (CRM) systems for mid-market
 companies, today announced the release of Client Management Software (CMS),
 version 5.0.
     Throughout the past year, Oncontact Software's CRM systems have received
 some of the industry's top honors, including the Industry Solution Award from
 Microsoft, the Top 15 CRM Award from ISM and the RealWare Award from
 Intelligent Enterprise magazine.  Oncontact Software landed these honors based
 on the rich features, high ease of use, quick implementation and vast
 customization capabilities of its CRM suite.
     The new version builds on the award-winning functionality of CMS, a
 completely customizable CRM system that lets users manage sales, marketing and
 customer service strategies from a single software suite.  5.0 takes some of
 CMS' soundest components -- navigation, email integration, opportunity
 management, customer service -- and adds advanced features to make the system
 even more powerful and easy to use.  CMS 5.0 can be run in a Windows or Web
 environment to give customers the flexibility of choosing how users access the
 system.
     "Oncontact Software's CRM offerings are constantly evolving to meet the
 growing needs of our customers," said George Kofman, president of Oncontact
 Software.  "CMS 5.0 is a reflection of that.  We evaluated the business
 benefits of CMS then explored what we could do to achieve even greater ROI for
 our customers.  Those are the features we packed into 5.0."
 
     Enhanced features include:
     -- Navigation
        Oncontact Software's customers agree that CMS is extremely easy to
        navigate.  5.0 makes navigating CMS even faster by adding to the main
        screen data lists that allow users to get to any area of the
        application with just one click.  The lists are completely user
        definable, but common examples include daily to-do lists that lets
        users see all the action items they need to complete in a day and
        active opportunities lists that give users an overview of their sales
        potential.
     -- Searching the Database
        Finding information in CMS has always been a simple task.  But
        Oncontact Software has made that task even simpler by creating a
        condensed search screen that contains the most common search criteria.
     -- Opportunity Management
        The opportunity management capabilities of CMS have been expanded to
        include even more advanced sales forecasting and analysis to let
        managers and reps instantly transform complex data into logical
        reports.  CMS 5.0 also has enhanced sales methodology tracking so a
        company can use the system to help execute its unique selling process.
        Milestones within the selling process can be dissected to create a
        complete record of all activities associated with the process.  Users
        also have the ability to track lost opportunities, a feature that helps
        managers develop more effective sales strategies.
     -- Customer Support
        Users can manage each step of the return process -- from receiving to
        testing to accounting -- within CMS, speeding the return process for
        customers.  The return merchandise authorization (RMA) area, which is
        completely customizable to match each organization's specific
        requirements, integrates seamlessly with financial management systems
        for fast crediting of customer accounts.  The new RMA area gives users
        a firmer grasp of a customer's interaction with the company and lets
        users investigate the factors that caused the return in an effort to
        prevent future returns.
 
        Users can store critical contract information directly in CMS, saving
        them the time and effort needed to access contracts from another
        source.  Users can now file contracts electronically for convenient
        sorting and classification, automatically calculate the status of each
        contract, sort contracts by expiration, solicit renewals and move data
        to third-party applications for billing.
     -- Email Integration
        5.0 builds on CMS' bi-directional integration with Outlook by allowing
        users to create new CMS accounts, contacts, activities and incidents
        directly from the Outlook 2000 inbox.  Users can export Outlook email
        messages to CMS where they are captured as activities.  Users can
        create and execute email marketing campaigns in HTML right from CMS.
 
        Oncontact Software has expanded its integration with Lotus Notes.  CMS
        has always had email integration with Notes, but users now have access
        to calendaring and contacts, too.
 
     "Oncontact Software has continued its emphasis on easy customization in
 5.0.  The ability to create data window queries and access search results from
 the main screen -- without touching source code -- furthers the flexibility of
 our systems," said Sam Vaynshtok, V.P. of technology at Oncontact Software.
     Oncontact Software remains focused on providing the mid-market with CRM
 solutions that are affordable, flexible, quickly implemented and easily
 maintained.  Oncontact Software's CRM systems are fully integrated, which
 means the customer pays just one price for the entire application suite.
 Customers can run CMS in a Windows environment or through a Web browser.
 Oncontact Software gives customers the ability to use one toolkit for
 customizations to both applications -- a major advantage in terms of time and
 resources.  CMS Tools allows customers to make customizations once then deploy
 them seamlessly to both applications.
 
     About Oncontact Software
     Oncontact Software develops award-winning CRM software for mid-market
 companies.  Client Management Software (CMS), Oncontact Software's CRM
 solution that automates the sales, marketing and service areas of an
 organization, can be run in a Windows and-or Web environment.  ClientNet and
 PartnerNet are Oncontact Software's audience-specific Web portals that enable
 a company to share information with all business channels.
     Oncontact Software is a privately held company whose applications are
 marketed and implemented throughout North America, South America, Europe,
 Asia-Pacific and the Middle East.  Oncontact Software's products are available
 through its corporate headquarters in Wisconsin and an international alliance
 network of value-added resellers, system integrators and distributors.
 Oncontact Software has 250 customers worldwide, including Prudential,
 Steelcase, Sears and Summit Bank.
     Additional Oncontact Software information is located on the Internet at
 http://www.oncontact.com or via phone at 800-886-0866.
 
     For more information, contact Margaret Gerstenkorn of Oncontact Software,
 262-375-6555 ext. 2250, margaret@oncontact.com
 
 

SOURCE Oncontact Software
    CEDARBURG, Wis., April 17 /PRNewswire/ -- Oncontact Software, a Top 15
 provider of customer relationship management (CRM) systems for mid-market
 companies, today announced the release of Client Management Software (CMS),
 version 5.0.
     Throughout the past year, Oncontact Software's CRM systems have received
 some of the industry's top honors, including the Industry Solution Award from
 Microsoft, the Top 15 CRM Award from ISM and the RealWare Award from
 Intelligent Enterprise magazine.  Oncontact Software landed these honors based
 on the rich features, high ease of use, quick implementation and vast
 customization capabilities of its CRM suite.
     The new version builds on the award-winning functionality of CMS, a
 completely customizable CRM system that lets users manage sales, marketing and
 customer service strategies from a single software suite.  5.0 takes some of
 CMS' soundest components -- navigation, email integration, opportunity
 management, customer service -- and adds advanced features to make the system
 even more powerful and easy to use.  CMS 5.0 can be run in a Windows or Web
 environment to give customers the flexibility of choosing how users access the
 system.
     "Oncontact Software's CRM offerings are constantly evolving to meet the
 growing needs of our customers," said George Kofman, president of Oncontact
 Software.  "CMS 5.0 is a reflection of that.  We evaluated the business
 benefits of CMS then explored what we could do to achieve even greater ROI for
 our customers.  Those are the features we packed into 5.0."
 
     Enhanced features include:
     -- Navigation
        Oncontact Software's customers agree that CMS is extremely easy to
        navigate.  5.0 makes navigating CMS even faster by adding to the main
        screen data lists that allow users to get to any area of the
        application with just one click.  The lists are completely user
        definable, but common examples include daily to-do lists that lets
        users see all the action items they need to complete in a day and
        active opportunities lists that give users an overview of their sales
        potential.
     -- Searching the Database
        Finding information in CMS has always been a simple task.  But
        Oncontact Software has made that task even simpler by creating a
        condensed search screen that contains the most common search criteria.
     -- Opportunity Management
        The opportunity management capabilities of CMS have been expanded to
        include even more advanced sales forecasting and analysis to let
        managers and reps instantly transform complex data into logical
        reports.  CMS 5.0 also has enhanced sales methodology tracking so a
        company can use the system to help execute its unique selling process.
        Milestones within the selling process can be dissected to create a
        complete record of all activities associated with the process.  Users
        also have the ability to track lost opportunities, a feature that helps
        managers develop more effective sales strategies.
     -- Customer Support
        Users can manage each step of the return process -- from receiving to
        testing to accounting -- within CMS, speeding the return process for
        customers.  The return merchandise authorization (RMA) area, which is
        completely customizable to match each organization's specific
        requirements, integrates seamlessly with financial management systems
        for fast crediting of customer accounts.  The new RMA area gives users
        a firmer grasp of a customer's interaction with the company and lets
        users investigate the factors that caused the return in an effort to
        prevent future returns.
 
        Users can store critical contract information directly in CMS, saving
        them the time and effort needed to access contracts from another
        source.  Users can now file contracts electronically for convenient
        sorting and classification, automatically calculate the status of each
        contract, sort contracts by expiration, solicit renewals and move data
        to third-party applications for billing.
     -- Email Integration
        5.0 builds on CMS' bi-directional integration with Outlook by allowing
        users to create new CMS accounts, contacts, activities and incidents
        directly from the Outlook 2000 inbox.  Users can export Outlook email
        messages to CMS where they are captured as activities.  Users can
        create and execute email marketing campaigns in HTML right from CMS.
 
        Oncontact Software has expanded its integration with Lotus Notes.  CMS
        has always had email integration with Notes, but users now have access
        to calendaring and contacts, too.
 
     "Oncontact Software has continued its emphasis on easy customization in
 5.0.  The ability to create data window queries and access search results from
 the main screen -- without touching source code -- furthers the flexibility of
 our systems," said Sam Vaynshtok, V.P. of technology at Oncontact Software.
     Oncontact Software remains focused on providing the mid-market with CRM
 solutions that are affordable, flexible, quickly implemented and easily
 maintained.  Oncontact Software's CRM systems are fully integrated, which
 means the customer pays just one price for the entire application suite.
 Customers can run CMS in a Windows environment or through a Web browser.
 Oncontact Software gives customers the ability to use one toolkit for
 customizations to both applications -- a major advantage in terms of time and
 resources.  CMS Tools allows customers to make customizations once then deploy
 them seamlessly to both applications.
 
     About Oncontact Software
     Oncontact Software develops award-winning CRM software for mid-market
 companies.  Client Management Software (CMS), Oncontact Software's CRM
 solution that automates the sales, marketing and service areas of an
 organization, can be run in a Windows and-or Web environment.  ClientNet and
 PartnerNet are Oncontact Software's audience-specific Web portals that enable
 a company to share information with all business channels.
     Oncontact Software is a privately held company whose applications are
 marketed and implemented throughout North America, South America, Europe,
 Asia-Pacific and the Middle East.  Oncontact Software's products are available
 through its corporate headquarters in Wisconsin and an international alliance
 network of value-added resellers, system integrators and distributors.
 Oncontact Software has 250 customers worldwide, including Prudential,
 Steelcase, Sears and Summit Bank.
     Additional Oncontact Software information is located on the Internet at
 http://www.oncontact.com or via phone at 800-886-0866.
 
     For more information, contact Margaret Gerstenkorn of Oncontact Software,
 262-375-6555 ext. 2250, margaret@oncontact.com
 
 SOURCE  Oncontact Software