Oracle to Deliver Global CRM in 90 Days

New Internet Business Flows Will Enable Companies to Focus on What They

Need - And Get Rapid Returns



Apr 24, 2001, 01:00 ET from Oracle Corp.

    REDWOOD SHORES, Calif., Apr. 24 /PRNewswire Interactive News Release/ --
 ( http://www.oracle.com/tellmemore/?676194 ) Oracle Corp. (Nasdaq:   ORCL), the
 largest provider of software for e-business, today unveiled Global Customer
 Relationship Management (CRM) in 90 Days, enabling companies to implement
 Internet business flows globally across marketing, sales and service in
 90 days or less.  Oracle's Internet business flows represent industry best
 practices allowing companies to standardize and automate their core business
 functions rapidly and at low cost.  Oracle, initially, will be delivering nine
 key CRM Internet business flows that can be implemented by Oracle(R)
 Consulting or their strategic implementation partners using new FastForward
 Flows methodology (see related release) for a fixed price ranging from
 $150,000 to $395,000.
     Historically, companies looking to improve customer relationship
 management have purchased software from several niche application vendors and
 then hired labor to assemble the software together into a business flow.  For
 example, the Holy Grail of marketing is to track a marketing campaign right
 through from a click to lead to opportunity to quote to order. This simple
 process typically requires software from five or more vendors and an army of
 consultants for assembly. With Oracle's new Internet business flows, not only
 does the software come integrated out-of-the-box, the click-to-order process
 is pre-configured and up and running in 90 days or less.
 
     CRM in 90 Day Offerings
     Oracle plans to deliver nine key CRM business flows, that can be
 implemented in 90 days or less:
 
     -- Plan to Campaign:  Helps marketing departments plan, execute and
 measure the effectiveness of marketing campaigns. This flow includes Oracle
 Marketing Online, Oracle Marketing Intelligence, Oracle Discoverer
 
     -- Campaign to Results: Enables marketing departments to execute
 multi-channel campaigns to transact personalized business over a web store and
 through the telephone with true performance measurement.  This flow includes
 Oracle Marketing Online, Oracle iStore, Oracle Marketing Intelligence, Oracle
 Sales Intelligence, Oracle Discoverer, Oracle Telesales, Oracle Scripting
 
     -- Click to Order:  Enables companies to build an end-to-end e-commerce
 solution, for the selling and marketing of goods and services online. This
 flow includes Oracle iStore, Oracle Order Management, Oracle Inventory, Oracle
 iMarketing, Oracle Customer Intelligence
 
     -- Call to Order:  Allows companies to build a complete call center for
 scripted telephone sales and telemarketing activities with accurate sales
 analytics. This flow includes Oracle Telesales, Oracle Sales Intelligence,
 Oracle Scripting, Oracle Order Management
 
     -- Opportunity to Forecast:  Allows a sales organization to manage sales
 opportunities, forecast sales globally and increase visibility to close deals
 faster. Opportunity to Global Forecast includes Oracle Sales Online, Oracle
 Sales Intelligence, Oracle Inventory, Oracle Advanced Pricing, Oracle
 Fulfillment
 
     -- Call to Resolution:  Enables a customer service center to efficiently
 track, manage and resolve customer service issues.  This flow includes Oracle
 TeleService, Oracle Contracts, Oracle Customer Intelligence, Oracle Order
 Management, Oracle Advanced Pricing, Oracle Inventory
 
     -- Click to Resolution:  Provides companies  a personalized, 24x7 customer
 self-service support offering for their customers with complete customer
 intelligence information. This flow includes Oracle iSupport, Oracle Customer
 Intelligence, Oracle Contracts, Oracle Order Management, Oracle Advanced
 Pricing, Oracle Inventory
 
     -- Contract to Renewal:  Enables organizations to author, renew and
 approve contracts enabling 6in increased revenue potential, reduced revenue
 leakage. This flow includes Oracle Contracts, Oracle Order Capture, Oracle
 Order Management
 
     -- Contact to Resolution:  Transforms the traditional customer care and
 customer support functions into a personalized, multi-channel, automated,
 intelligent and efficient way to provide customer service and build long term
 relationships. This flow includes Oracle iSupport, Oracle TeleService, Oracle
 eMail Center, Oracle Customer Intelligence, Oracle Contracts, Oracle Advanced
 Inbound, Oracle Call Center Intelligence
 
     Call to Resolution and Opportunity to Forecast are scheduled to be
 available within the next 30 days.  The other seven offerings are scheduled to
 be delivered over the next 90 days.
 
     Innovations in Implementation
     Global CRM in 90 Days is delivered using Oracle Consulting's FastForward
 Flows methodology.  This methodology is based on a hosted implementation that
 takes companies through the implementation process from installation to
 testing and deployment.  Because the implementation is hosted, customers can
 access their implementation environment through a simple URL on day one of the
 engagement.  This gives customers much earlier access to the software they
 purchased allowing them to instantly familiarize themselves with the software,
 processes and work plan for the implementation.  Once the implementation is
 complete, the customer can choose to have the application hosted on
 Oracle.com, or move the production instance in-house.  Hosted implementations
 dramatically reduce the initial hardware and IT resource investment as well as
 contributing to the rapid deployment of the Internet business flows.
     "A planned CRM strategy, implemented with regular incremental improvements
 is the answer to continuing your business while improving your revenue stream.
 The focus on business processes instead of product modules allows entire
 business functions to adopt better, global and simpler processes," said
 Karin Maday, Managing Director for Oracle CRM, KPMG Consulting, Inc. Managing
 Director for Oracle CRM.  "Many of KPMG Consulting's customers have
 successfully implemented their entire back office transaction systems in less
 time with better acceptance using a rapid, repeatable solution offering much
 like Global CRM in 90 Days."
     "By implementing Internet business flows, rather than point solutions,
 companies can reduce the complexity of implementing enterprise applications,
 while increasing efficiency of their business," said Jeremy Burton, senior
 vice president, product and services marketing.  "CRM in 90 Days allows
 companies to quickly and cost effectively implement Oracle's Internet business
 flows, giving them what they need to run their core business operations."
 
     About Oracle
     Oracle provides the software that powers the Internet.  For more
 information, please call the Oracle Media Relations Hotline at 650-506-4176.
 
     NOTE:  Oracle is a registered trademark and FastForward is a service mark
 of Oracle Corporation.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X48232937
 
 

SOURCE Oracle Corp.
    REDWOOD SHORES, Calif., Apr. 24 /PRNewswire Interactive News Release/ --
 ( http://www.oracle.com/tellmemore/?676194 ) Oracle Corp. (Nasdaq:   ORCL), the
 largest provider of software for e-business, today unveiled Global Customer
 Relationship Management (CRM) in 90 Days, enabling companies to implement
 Internet business flows globally across marketing, sales and service in
 90 days or less.  Oracle's Internet business flows represent industry best
 practices allowing companies to standardize and automate their core business
 functions rapidly and at low cost.  Oracle, initially, will be delivering nine
 key CRM Internet business flows that can be implemented by Oracle(R)
 Consulting or their strategic implementation partners using new FastForward
 Flows methodology (see related release) for a fixed price ranging from
 $150,000 to $395,000.
     Historically, companies looking to improve customer relationship
 management have purchased software from several niche application vendors and
 then hired labor to assemble the software together into a business flow.  For
 example, the Holy Grail of marketing is to track a marketing campaign right
 through from a click to lead to opportunity to quote to order. This simple
 process typically requires software from five or more vendors and an army of
 consultants for assembly. With Oracle's new Internet business flows, not only
 does the software come integrated out-of-the-box, the click-to-order process
 is pre-configured and up and running in 90 days or less.
 
     CRM in 90 Day Offerings
     Oracle plans to deliver nine key CRM business flows, that can be
 implemented in 90 days or less:
 
     -- Plan to Campaign:  Helps marketing departments plan, execute and
 measure the effectiveness of marketing campaigns. This flow includes Oracle
 Marketing Online, Oracle Marketing Intelligence, Oracle Discoverer
 
     -- Campaign to Results: Enables marketing departments to execute
 multi-channel campaigns to transact personalized business over a web store and
 through the telephone with true performance measurement.  This flow includes
 Oracle Marketing Online, Oracle iStore, Oracle Marketing Intelligence, Oracle
 Sales Intelligence, Oracle Discoverer, Oracle Telesales, Oracle Scripting
 
     -- Click to Order:  Enables companies to build an end-to-end e-commerce
 solution, for the selling and marketing of goods and services online. This
 flow includes Oracle iStore, Oracle Order Management, Oracle Inventory, Oracle
 iMarketing, Oracle Customer Intelligence
 
     -- Call to Order:  Allows companies to build a complete call center for
 scripted telephone sales and telemarketing activities with accurate sales
 analytics. This flow includes Oracle Telesales, Oracle Sales Intelligence,
 Oracle Scripting, Oracle Order Management
 
     -- Opportunity to Forecast:  Allows a sales organization to manage sales
 opportunities, forecast sales globally and increase visibility to close deals
 faster. Opportunity to Global Forecast includes Oracle Sales Online, Oracle
 Sales Intelligence, Oracle Inventory, Oracle Advanced Pricing, Oracle
 Fulfillment
 
     -- Call to Resolution:  Enables a customer service center to efficiently
 track, manage and resolve customer service issues.  This flow includes Oracle
 TeleService, Oracle Contracts, Oracle Customer Intelligence, Oracle Order
 Management, Oracle Advanced Pricing, Oracle Inventory
 
     -- Click to Resolution:  Provides companies  a personalized, 24x7 customer
 self-service support offering for their customers with complete customer
 intelligence information. This flow includes Oracle iSupport, Oracle Customer
 Intelligence, Oracle Contracts, Oracle Order Management, Oracle Advanced
 Pricing, Oracle Inventory
 
     -- Contract to Renewal:  Enables organizations to author, renew and
 approve contracts enabling 6in increased revenue potential, reduced revenue
 leakage. This flow includes Oracle Contracts, Oracle Order Capture, Oracle
 Order Management
 
     -- Contact to Resolution:  Transforms the traditional customer care and
 customer support functions into a personalized, multi-channel, automated,
 intelligent and efficient way to provide customer service and build long term
 relationships. This flow includes Oracle iSupport, Oracle TeleService, Oracle
 eMail Center, Oracle Customer Intelligence, Oracle Contracts, Oracle Advanced
 Inbound, Oracle Call Center Intelligence
 
     Call to Resolution and Opportunity to Forecast are scheduled to be
 available within the next 30 days.  The other seven offerings are scheduled to
 be delivered over the next 90 days.
 
     Innovations in Implementation
     Global CRM in 90 Days is delivered using Oracle Consulting's FastForward
 Flows methodology.  This methodology is based on a hosted implementation that
 takes companies through the implementation process from installation to
 testing and deployment.  Because the implementation is hosted, customers can
 access their implementation environment through a simple URL on day one of the
 engagement.  This gives customers much earlier access to the software they
 purchased allowing them to instantly familiarize themselves with the software,
 processes and work plan for the implementation.  Once the implementation is
 complete, the customer can choose to have the application hosted on
 Oracle.com, or move the production instance in-house.  Hosted implementations
 dramatically reduce the initial hardware and IT resource investment as well as
 contributing to the rapid deployment of the Internet business flows.
     "A planned CRM strategy, implemented with regular incremental improvements
 is the answer to continuing your business while improving your revenue stream.
 The focus on business processes instead of product modules allows entire
 business functions to adopt better, global and simpler processes," said
 Karin Maday, Managing Director for Oracle CRM, KPMG Consulting, Inc. Managing
 Director for Oracle CRM.  "Many of KPMG Consulting's customers have
 successfully implemented their entire back office transaction systems in less
 time with better acceptance using a rapid, repeatable solution offering much
 like Global CRM in 90 Days."
     "By implementing Internet business flows, rather than point solutions,
 companies can reduce the complexity of implementing enterprise applications,
 while increasing efficiency of their business," said Jeremy Burton, senior
 vice president, product and services marketing.  "CRM in 90 Days allows
 companies to quickly and cost effectively implement Oracle's Internet business
 flows, giving them what they need to run their core business operations."
 
     About Oracle
     Oracle provides the software that powers the Internet.  For more
 information, please call the Oracle Media Relations Hotline at 650-506-4176.
 
     NOTE:  Oracle is a registered trademark and FastForward is a service mark
 of Oracle Corporation.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X48232937
 
 SOURCE  Oracle Corp.

RELATED LINKS

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