PCsupport.com Sells Help Desk Solution to Seven New ISPs

Apr 05, 2001, 01:00 ET from PCsupport.com, Inc.

    BURNABY, BC, April 5 /PRNewswire/ - PCsupport.com, Inc. (OTC BB: PCSP), a
 leading provider of outsourced help desk solutions, today announced new
 contracts with seven Internet Service Providers (ISPs) serving approximately
 23,000 subscribers in five states in the United States. Under these contracts,
 PCsupport.com will provide online and telephone support to solve technical
 problems for subscribers of these ISPs. The anticipated aggregate recurring
 monthly revenue for the agreements based on current subscribers will be more
 than $40,000. Actual value of the service contracts will fluctuate from month
 to month based on the actual usage of services. Three of the ISPs are in Ohio,
 and one each in Arizona, Indiana, Alabama and Georgia.
     PCsupport.com's outsourced help desk services combine telephone support
 with Web-based services, including email and chat - all delivered via an
 Internet application. This award-winning solution coupled with a commitment to
 industry-leading service levels makes the system the most comprehensive
 outsourced support program available. PCsupport.com enables ISPs to reduce the
 costs of providing technical support to subscribers while offering a superior
 support experience.
     These new customers bring to ten the number of ISPs using PCsupport.com
 products and services, including BT (British Telecom) and TELUS Advanced
 Communications, a division of Canada's second largest telco.
     "PCsupport.com strives to provide customers with the most comprehensive
 suite of outsourced help desk services," said Mike McLean, President and CEO
 of PCsupport.com. "Our recent success within the ISP market demonstrates that
 PCsupport.com's support solutions are gaining momentum in the industry."
     Because the implementations were completed late in the third and early in
 the fourth fiscal quarters, the resulting revenues from these new customers
 will occur in the fourth quarter. Because of this and other factors, revenues
 in the third fiscal quarter ending March 31, 2001, will be less than those
 recognized in the second quarter.
     The Company is seeing growing acceptance of its MyHelpDesk service
 solution by the ISP industry and anticipates increasing the number of ISPs
 under contract and the base of total ISP subscribers during this current
 fourth fiscal quarter.
     The Company will announce its complete third quarter financial results by
 May 15, 2001.
 
     About PCsupport.com
     PCsupport.com is a leading provider of outsourced help desk solutions.
 The company partners with corporations to assist them in reducing the costs of
 providing technical support services while improving the overall support
 experience of computer users through a comprehensive suite of help desk
 services. Headquartered in Burnaby, Canada with offices in Ontario,
 Massachusetts and New York, PCsupport.com serves users in over 170 countries.
 PCsupport.com has received numerous industry awards and accolades including
 the 2001 WebStar Award, the 2001 MVP Award for Best IT Outsource Solution and
 the 2000 Harold H. Short Award for Innovations in Service.
 
     This release contains forward-looking statements within the meaning of
 the "safe harbor" provisions of the U.S. Private Securities Litigation Reform
 Act of 1995. These statements are based on PCsupport.com's current
 expectations and beliefs and are subject to a number of risks and
 uncertainties that could cause actual results to differ materially from those
 described in the forward-looking statements. These risks and uncertainties
 include, without limitation, the following: the need to raise additional
 capital in the near term, the risk that actual revenues may be significantly
 different than those anticipated under the new ISP contracts or that these
 contracts may be cancelled by the ISPs, the acceptance by ISPs, corporations
 and consumers of incident-based and subscription-based Internet-delivered
 technical support services, the impact of competitive products and pricing,
 and the ability of competitors to develop or license the same or other
 functionally equivalent technologies.
 
 

SOURCE PCsupport.com, Inc.
    BURNABY, BC, April 5 /PRNewswire/ - PCsupport.com, Inc. (OTC BB: PCSP), a
 leading provider of outsourced help desk solutions, today announced new
 contracts with seven Internet Service Providers (ISPs) serving approximately
 23,000 subscribers in five states in the United States. Under these contracts,
 PCsupport.com will provide online and telephone support to solve technical
 problems for subscribers of these ISPs. The anticipated aggregate recurring
 monthly revenue for the agreements based on current subscribers will be more
 than $40,000. Actual value of the service contracts will fluctuate from month
 to month based on the actual usage of services. Three of the ISPs are in Ohio,
 and one each in Arizona, Indiana, Alabama and Georgia.
     PCsupport.com's outsourced help desk services combine telephone support
 with Web-based services, including email and chat - all delivered via an
 Internet application. This award-winning solution coupled with a commitment to
 industry-leading service levels makes the system the most comprehensive
 outsourced support program available. PCsupport.com enables ISPs to reduce the
 costs of providing technical support to subscribers while offering a superior
 support experience.
     These new customers bring to ten the number of ISPs using PCsupport.com
 products and services, including BT (British Telecom) and TELUS Advanced
 Communications, a division of Canada's second largest telco.
     "PCsupport.com strives to provide customers with the most comprehensive
 suite of outsourced help desk services," said Mike McLean, President and CEO
 of PCsupport.com. "Our recent success within the ISP market demonstrates that
 PCsupport.com's support solutions are gaining momentum in the industry."
     Because the implementations were completed late in the third and early in
 the fourth fiscal quarters, the resulting revenues from these new customers
 will occur in the fourth quarter. Because of this and other factors, revenues
 in the third fiscal quarter ending March 31, 2001, will be less than those
 recognized in the second quarter.
     The Company is seeing growing acceptance of its MyHelpDesk service
 solution by the ISP industry and anticipates increasing the number of ISPs
 under contract and the base of total ISP subscribers during this current
 fourth fiscal quarter.
     The Company will announce its complete third quarter financial results by
 May 15, 2001.
 
     About PCsupport.com
     PCsupport.com is a leading provider of outsourced help desk solutions.
 The company partners with corporations to assist them in reducing the costs of
 providing technical support services while improving the overall support
 experience of computer users through a comprehensive suite of help desk
 services. Headquartered in Burnaby, Canada with offices in Ontario,
 Massachusetts and New York, PCsupport.com serves users in over 170 countries.
 PCsupport.com has received numerous industry awards and accolades including
 the 2001 WebStar Award, the 2001 MVP Award for Best IT Outsource Solution and
 the 2000 Harold H. Short Award for Innovations in Service.
 
     This release contains forward-looking statements within the meaning of
 the "safe harbor" provisions of the U.S. Private Securities Litigation Reform
 Act of 1995. These statements are based on PCsupport.com's current
 expectations and beliefs and are subject to a number of risks and
 uncertainties that could cause actual results to differ materially from those
 described in the forward-looking statements. These risks and uncertainties
 include, without limitation, the following: the need to raise additional
 capital in the near term, the risk that actual revenues may be significantly
 different than those anticipated under the new ISP contracts or that these
 contracts may be cancelled by the ISPs, the acceptance by ISPs, corporations
 and consumers of incident-based and subscription-based Internet-delivered
 technical support services, the impact of competitive products and pricing,
 and the ability of competitors to develop or license the same or other
 functionally equivalent technologies.
 
 SOURCE PCsupport.com, Inc.