RESTON, Va., Aug. 9, 2011 /PRNewswire/ -- Tasked with rebuilding its communications infrastructure from the ground up, Peoples Natural Gas (PNG) has chosen Siemens Enterprise Communications to upgrade to a robust communications, contact center, and unified communications (UC) environment. Additionally, the solution includes an IVR, disaster recovery and business continuity built into the design, and audio, video and web conferencing.
To meet PNG's needs, Siemens Enterprise Communications' offering provides reliability, flexibility and scalability. PNG currently provides energy to more than 359,000 homes in Western Pennsylvania and selected the solution based on a redundant OpenScape Voice in the data center and a disaster recovery site for quickly and easily adding users into the PNG communications infrastructure.
"We decided to partner with Siemens Enterprise Communications for our communications platform based on three key reasons," said Nagy Nagiub, Manager, Voice and Data Networks at PNG. "First, we had personal experience in working with them in the past and knew their technology was proven. The second reason was the robustness of their offering, which included voice, UC, IVR, contact center, disaster recovery, UM and the experience and ability to integrate with SAP. We knew they could install, integrate and provide training for the entire system. The other vendors could not meet all of PNG's requirements. And lastly, the price was very competitive."
PNG had just a year to start an entirely new company, including deploying new voice and data infrastructure along with SAP and hiring call center personnel. With a commitment to acting as a strong community partner and helping fuel economic growth in Western Pennsylvania, PNG moved quickly to hire new employees for all areas of the business in order to be ready to start taking customer calls by June 27, 2011.
In its due diligence, PNG contacted various vendors to assess their communications infrastructure solutions and ability to execute on the complex deployment before the deadline. Some employees at PNG were already aware of Siemens Enterprise Communications' solutions, having done business with the company in the past. With proposals from three other major vendors, PNG ultimately chose Siemens Enterprise Communications.
"PNG needed a complete communications solution that would help the company serve its customers better today, as well as allow for easy scalability as the company grows," said Chris Hummel, CMO and President, North America for Siemens Enterprise Communications. "The OpenScape Contact Center solution provides immediate impact with its array of capabilities. Plus, because it is built on the OpenScape UC Server, an open, standards-based solution, it offers the flexibility and scalability the company needs to be poised for growth in the coming years."
About Siemens Enterprise Communications
Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications, including voice, network infrastructure and security solutions that use open, standards-based unified communications and business applications for a seamless collaboration experience. This award-winning "Open Communications" approach enables organizations to improve productivity and reduce costs through easy-to-deploy solutions that work within existing IT environments, delivering operational efficiencies. It is the foundation for the company's OpenPath® commitment that enables customers to mitigate risk and cost-effectively adopt unified communications. Jointly owned by The Gores Group and Siemens AG, Siemens Enterprise Communications includes Cycos and Enterasys Networks. For more information about Siemens Enterprise Communications or Enterasys please visit www.siemens-enterprise.com or www.enterasys.com.
Note: Siemens Enterprise Communications & Co K.G. is a trademark licensee of Siemens AG. HiPath, OpenOffice, OpenScape and OpenStage, are registered trademarks of Siemens Enterprise Communications & Co K.G. or its affiliates. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.
This release contains forward-looking statements based on beliefs of Siemens' management. The words "anticipate," "believe," "estimate," "forecast," "expect," "intend," "plan," "should," and "project" are used to identify forward-looking statements. Such statements reflect the company's current views with respect to future events and are subject to risks and uncertainties. Many factors could cause the actual results to be materially different, including, among others, changes in general economic and business conditions, changes in currency exchange rates and interest rates, introduction of competing products, lack of acceptance of new products or services and changes in business strategy. Actual results may vary materially from those projected here. Siemens does not intend or assume any obligation to update these forward-looking statements.
SOURCE Siemens Enterprise Communications