Physicians Can Go Online to File Claims to Blue Cross; Company Is Among First in Nation to Offer Internet Filing

Apr 16, 2001, 01:00 ET from Blue Cross and Blue Shield of South Carolina

    COLUMBIA, S.C., April 16 /PRNewswire/ -- Physicians can now file
 healthcare claims directly to Blue Cross and Blue Shield of South Carolina
 through its Internet sites, saving time in payment turnaround and minimizing
 filing errors.
     The service is free and all that is needed is a computer with Internet
 access.  Blue Cross is the first health insurer in the state and among the
 first in the nation to offer online filing.
     Physicians who have gone to SouthCarolinaBlues.com,
 CompanionHealthcare.com or HMOBlueSC.com to register a profile in the secure
 section My Insurance Manager, can fill out information on these claims and
 submit them in My Insurance Manager.  The claims are sent directly to the
 company's data processing center and this improves the turnaround time for
 payment.  The system does an immediate error check and informs the physicians
 if there is information missing or incorrect.  Physicians can check the next
 day to see if the claim has been processed, saving time traditionally spent on
 the phone.
     Besides submitting claims online, physicians can also go online to submit
 referrals, check the status of a patient's claim, check eligibility, view
 benefit booklets, check authorizations and referral status, see how much a
 patient has paid toward their deductible and out-of-pocket amounts, and
 confirm whether a patient has any other health insurance.  They also can
 submit a question or comment online with secure messaging.
     "Physicians who've used this direct claims processing online have loved
 it.  We're pleased to make this available and hope this helps practices
 improve their work flow so they can spend more time with their patients," said
 Thomas G. Faulds, president and chief operating officer of the Blue Cross and
 Blue Shield Division of Blue Cross and Blue Shield of South Carolina.
     A recent report by the Blue Cross and Blue Shield Association names Blue
 Cross and Blue Shield of South Carolina and Companion HealthCare as one of the
 fastest Blue Cross claims processors in the nation during the second half of
 the year 2000.  South Carolina Blue Cross processed 99.1% of all claims within
 30 days of receipt.
     "Paying claims as fast as possible has a positive economic impact on the
 entire medical community and moving from paper claims to Internet filing will
 further improve this process.  This further enhances our overall customer
 service strategy toward easy-to-use e-commerce," said Faulds.
     Blue Cross has nearly 8,000 physicians in its networks in South Carolina.
 Most claims are filed electronically through non-Internet means, but Blue
 Cross still processed 2.6 million paper claims last year.  More than 4,000
 physician offices have registered to use My Insurance Manager since it was
 launched in late 1999.  Blue Cross' e-commerce initiatives for physicians and
 policyholders have won seven national awards in the past year.
     Based in Columbia, S.C., Blue Cross covers over 1.3 million people in
 South Carolina and is an independent licensee of the Blue Cross and Blue
 Shield Association.
 
 

SOURCE Blue Cross and Blue Shield of South Carolina
    COLUMBIA, S.C., April 16 /PRNewswire/ -- Physicians can now file
 healthcare claims directly to Blue Cross and Blue Shield of South Carolina
 through its Internet sites, saving time in payment turnaround and minimizing
 filing errors.
     The service is free and all that is needed is a computer with Internet
 access.  Blue Cross is the first health insurer in the state and among the
 first in the nation to offer online filing.
     Physicians who have gone to SouthCarolinaBlues.com,
 CompanionHealthcare.com or HMOBlueSC.com to register a profile in the secure
 section My Insurance Manager, can fill out information on these claims and
 submit them in My Insurance Manager.  The claims are sent directly to the
 company's data processing center and this improves the turnaround time for
 payment.  The system does an immediate error check and informs the physicians
 if there is information missing or incorrect.  Physicians can check the next
 day to see if the claim has been processed, saving time traditionally spent on
 the phone.
     Besides submitting claims online, physicians can also go online to submit
 referrals, check the status of a patient's claim, check eligibility, view
 benefit booklets, check authorizations and referral status, see how much a
 patient has paid toward their deductible and out-of-pocket amounts, and
 confirm whether a patient has any other health insurance.  They also can
 submit a question or comment online with secure messaging.
     "Physicians who've used this direct claims processing online have loved
 it.  We're pleased to make this available and hope this helps practices
 improve their work flow so they can spend more time with their patients," said
 Thomas G. Faulds, president and chief operating officer of the Blue Cross and
 Blue Shield Division of Blue Cross and Blue Shield of South Carolina.
     A recent report by the Blue Cross and Blue Shield Association names Blue
 Cross and Blue Shield of South Carolina and Companion HealthCare as one of the
 fastest Blue Cross claims processors in the nation during the second half of
 the year 2000.  South Carolina Blue Cross processed 99.1% of all claims within
 30 days of receipt.
     "Paying claims as fast as possible has a positive economic impact on the
 entire medical community and moving from paper claims to Internet filing will
 further improve this process.  This further enhances our overall customer
 service strategy toward easy-to-use e-commerce," said Faulds.
     Blue Cross has nearly 8,000 physicians in its networks in South Carolina.
 Most claims are filed electronically through non-Internet means, but Blue
 Cross still processed 2.6 million paper claims last year.  More than 4,000
 physician offices have registered to use My Insurance Manager since it was
 launched in late 1999.  Blue Cross' e-commerce initiatives for physicians and
 policyholders have won seven national awards in the past year.
     Based in Columbia, S.C., Blue Cross covers over 1.3 million people in
 South Carolina and is an independent licensee of the Blue Cross and Blue
 Shield Association.
 
 SOURCE  Blue Cross and Blue Shield of South Carolina