Postal Service Holding Strong in Overnight Delivery

May 11, 2005, 01:00 ET from U.S. Postal Service

    ATLANTA, May 11 /PRNewswire/ -- Postmaster General John E. Potter told to
 Postal Service Board of Governors today that the agency continues to deliver
 record service and customer satisfaction across the nation.
     "Nationally, we achieved an on-time score of 95 percent for overnight
 First-Class Mail service for the 9th consecutive quarter.  We also achieved a
 customer satisfaction measurement score of 93 percent marking the 14th
 consecutive quarter at that mark or better.
     The board also heard from Chief Financial Officer Richard J. Strasser,
 Jr., that mail volume in the 2nd Quarter showed a gain of 600 million pieces,
 to 52.1 billion, and a $17 million increase in revenue.
     "There was a dip in revenue and volume in January, with slight increases
 in February and March.  Increased expenses -- due to cost inflation,
 additional volumes and deliveries -- were contained by productivity gains
 through workhour savings," Strasser said.
     IBM Consulting Services provided the assessment on service performance.
 For more than two straight years, the U.S. Postal has maintained a 95 percent
 on-time performance score for overnight delivery of First-Class Mail.
     Six of the Postal Service's districts, all in the Western United States,
 reached 97 percent on-time scores during this reporting period. They are Big
 Sky (Montana); Spokane (eastern Washington state and Idaho); Central Plains
 (Nebraska, southwest Iowa and most of Kansas); Dakotas (North and South Dakota
 and northeast Minnesota); Colorado / Wyoming (all portions of these two
 states); and Northland (most of Minnesota and part of Wisconsin.)
     This second quarter measurement for fiscal year 2005 also cites two-day
 on-time service performance of 90 percent and three-day, which is carried by
 air, of 83 percent.
     This report provides an independent assessment of the time it takes a
 piece of First-Class Mail, once it's deposited into a collection box, to be
 delivered to one of more than 142 million American homes, businesses and Post
 Office boxes.
     During the same period, customer satisfaction was also independently
 measured. Twelve districts achieved scores of 96 or 97; and, for fourteen
 continuous quarters, the national customer satisfaction measurement score has
 been 93 percent or higher.
     Strasser also noted that total revenue of $17.3 billion exceeded total
 expenses of $17.0 billion, producing a net income of $275 million, down from
 $741 million in Quarter 2 of last year.
     In addition, he said the number of delivery addresses continues to
 increase, up 400,000 in Quarter 2, bringing total delivery points to 143.2
 million, 1.8 million over the number of addresses a year ago.
     In other board activity, Vice President, Strategic Planning Linda A.
 Kingsley outlined the actions being taken by senior leadership to build
 additional strategies that will extend the benefits realized from the agency's
 original Transformation Plan, it's blueprint for the future, to guide the
 organization through 2010.  She said these strategies, which will include
 information solicited from all Postal Service stakeholders, will be published
 September 30 after they have been reviewed and approved by the Board of
 Governors.
 
     Since 1775, the Postal Service has connected friends, families, neighbors
 and businesses by mail.  It is an independent federal agency that visits more
 than 142 million homes and businesses every day and is the only service
 provider delivering to every address in the nation.  The Postal Service
 receives no taxpayer dollars for routine operations, but derives its operating
 revenues solely from the sale of postage, products and services.  With annual
 revenues of more than $69 billion, it is the world's leading provider of
 mailing and delivery services, offering some of the most affordable postage
 rates in the world.  The Postal Service delivers more than 46 percent of the
 world's mail volume -- some 206 billion letters, advertisements, periodicals
 and packages a year-and serves seven million customers each day at its 37,000
 retail locations nationwide.
 
 
                         EXFC Overnight Service Results
 
                   JANUARY 1- MARCH 31, 2005 (PQ II, FY 2005)
 
 EXFC externally measures collection box to mailbox delivery performance. EXFC
   continuously tests a panel of 463 ZIP Code areas selected on the basis of
       geographic and volume density from which 90% of First-Class volume
            originates and 80% destinates. EXFC is not a system-wide
                Measurement of all First-Class Mail performance.
 
 
 
     ALABAMA                         96      350, 351, 352, 358, 361, 366
     ALASKA*                         97      995, 996
     ALBANY                          96      120, 121, 122, 123, 128, 130,
                                             131, 132, 135, 139
     ALBUQUERQUE                     94      870, 871
     APPALACHIAN                     95      240, 250, 251, 252, 253, 263,
                                             264, 265
     ARIZONA                         95      850, 852, 853, 855, 856, 857
     ARKANSAS                        95      720, 721, 722, 723, 727
     ATLANTA                         93      300, 301, 302, 303
     BALTIMORE                       96      210, 211, 212, 214, 217, 219
     BAY VALLEY                      96      939, 945, 946, 947, 948, 950, 951
     BIG SKY                         97      590, 591, 598
     BOSTON                          95      021, 024
     CAPITAL                         96      200, 206, 207, 208, 209
     CARIBBEAN                       94      009
     CENTRAL FLORIDA                 94      327, 328, 329, 334
     CENTRAL ILLINOIS                96      604, 605, 616, 617, 618, 627
     CENTRAL NEW JERSEY              95      077, 085, 086, 088, 089
     CENTRAL PENNSYLVANIA            92      170, 171, 172, 176, 178, 185,
                                             187, 196
     CENTRAL PLAINS                  97      515, 516, 666, 670, 671, 672,
                                             680, 681, 685
     CHICAGO                         94      606, 607
     CINCINNATI                      94      410, 436, 450, 451, 452, 454,
                                             458, 470
     COLORADO/WYOMING                97      800, 801, 802, 803, 809, 820
     COLUMBUS                        94      430, 431, 432, 433
     CONNECTICUT                     95      060, 061, 062, 064, 069
     DAKOTAS                         97      570, 571, 573, 581
     DALLAS                          95      750, 751, 752, 754, 757
     DETROIT                         94      481, 482, 492
     ERIE                            96      159, 161, 164, 165, 166
     FORT WORTH                      94      760, 761, 762, 764, 791, 794
     GATEWAY                         93      620, 622, 630, 631, 633, 652
     GREATER INDIANA                 95      460, 461, 462, 463, 464, 466,
                                             468, 469, 473, 478, 479
     GREATER MICHIGAN                96      486, 488, 489, 490, 493, 494, 495
     GREATER SOUTH CAROLINA          95      290, 291, 292, 293, 294, 295, 296
     GREENSBORO                      94      270, 271, 272, 273, 274, 275,
                                             276, 277, 278, 286
     HAWKEYE                         96      500, 501, 502, 503, 507, 511,
                                             520, 524, 612
     HONOLULU                        95      967, 968
     HOUSTON                         94      770, 772, 773, 774
     KENTUCKIANA                     95      400, 401, 402, 405, 406, 471, 477
     LAKELAND                        95      530, 531, 532, 535, 537, 543,
                                             544, 549
     LONG ISLAND                     95      115, 117, 118, 119
     LOS ANGELES                     95      900, 902, 903, 904, 905
     LOUISIANA                       94      700, 701, 705, 708, 711
     MAINE                           94      040, 041, 043, 044, 045, 048
     MASSACHUSETTS                   94      010, 011, 012, 013, 015, 016,
                                             017, 018, 019
     MID-AMERICA                     95      640, 641, 658, 661, 662
     MID-CAROLINAS                   94      280, 281, 282, 283, 288, 297
     MISSISSIPPI                     96      386, 390, 391, 392, 395
     NEVADA-SIERRA                   96      890, 891, 895
     NEW HAMPSHIRE/VERMONT           94      030, 031, 032, 033, 034, 038,
                                             050, 054
     NEW YORK                        94      100, 104
     NORTH FLORIDA                   94      320, 321, 322, 323, 325, 326
     NORTHERN ILLINOIS               95      600, 601, 602, 603, 611
     NORTHERN NEW JERSEY             95      070, 071, 072, 073, 074, 075,
                                             076, 078, 079
     NORTHERN OHIO                   94      440, 441, 442, 443, 445, 447, 449
     NORTHERN VIRGINIA               96      201, 220, 221, 222, 223
     NORTHLAND                       97      540, 546, 550, 551, 553, 554,
                                             559, 563
     OKLAHOMA                        95      730, 731, 740, 741, 743
     PHILADELPHIA METRO              94      180, 189, 190, 191, 193, 194
     PITTSBURGH                      96      150, 151, 152, 153, 154, 156
     PORTLAND                        96      970, 971, 972, 973, 974, 986
     RICHMOND                        96      224, 225, 230, 231, 232, 233,
                                             234, 235, 238
     RIO GRANDE                      96      765, 767, 780, 781, 782, 784,
                                             786, 787, 788, 789, 797, 799
     ROYAL OAK                       94      480, 483, 484, 485
     SACRAMENTO                      96      937, 952, 956, 957, 958
     SALT LAKE CITY                  96      840, 841, 844
     SAN DIEGO                       96      919, 920, 921, 924
     SAN FRANCISCO                   96      940, 941, 943, 944, 949
     SANTA ANA                       95      906, 907, 908, 917, 918, 926,
                                             927, 928
     SEATTLE                         96      980, 981, 982, 984, 985
     SOUTH FLORIDA                   94      330, 331, 332, 333
     SOUTH GEORGIA                   95      309, 310, 312, 314, 319
     SOUTH JERSEY                    95      080, 081, 082, 083, 084, 197, 198
     SOUTHEAST NEW ENGLAND           95      020, 023, 027, 028, 029
     SPOKANE                         97      835, 837, 838, 990, 991, 992, 994
     SUNCOAST                        94      335, 336, 337, 338, 339, 341,
                                             342, 346
     TENNESSEE                       96      370, 371, 372, 374, 379, 380, 381
     TRIBORO                         95      110, 112, 113, 114, 116
     VAN NUYS                        95      911, 913, 914, 915, 916, 930,
                                             931, 933
     WESTCHESTER                     95      105, 106, 107, 108, 109, 125
     WESTERN NEW YORK                95      140, 141, 142, 143, 144, 145, 146
 
     *No Overnight standard.  Score shown is for two-day performance.
 
 

SOURCE U.S. Postal Service
    ATLANTA, May 11 /PRNewswire/ -- Postmaster General John E. Potter told to
 Postal Service Board of Governors today that the agency continues to deliver
 record service and customer satisfaction across the nation.
     "Nationally, we achieved an on-time score of 95 percent for overnight
 First-Class Mail service for the 9th consecutive quarter.  We also achieved a
 customer satisfaction measurement score of 93 percent marking the 14th
 consecutive quarter at that mark or better.
     The board also heard from Chief Financial Officer Richard J. Strasser,
 Jr., that mail volume in the 2nd Quarter showed a gain of 600 million pieces,
 to 52.1 billion, and a $17 million increase in revenue.
     "There was a dip in revenue and volume in January, with slight increases
 in February and March.  Increased expenses -- due to cost inflation,
 additional volumes and deliveries -- were contained by productivity gains
 through workhour savings," Strasser said.
     IBM Consulting Services provided the assessment on service performance.
 For more than two straight years, the U.S. Postal has maintained a 95 percent
 on-time performance score for overnight delivery of First-Class Mail.
     Six of the Postal Service's districts, all in the Western United States,
 reached 97 percent on-time scores during this reporting period. They are Big
 Sky (Montana); Spokane (eastern Washington state and Idaho); Central Plains
 (Nebraska, southwest Iowa and most of Kansas); Dakotas (North and South Dakota
 and northeast Minnesota); Colorado / Wyoming (all portions of these two
 states); and Northland (most of Minnesota and part of Wisconsin.)
     This second quarter measurement for fiscal year 2005 also cites two-day
 on-time service performance of 90 percent and three-day, which is carried by
 air, of 83 percent.
     This report provides an independent assessment of the time it takes a
 piece of First-Class Mail, once it's deposited into a collection box, to be
 delivered to one of more than 142 million American homes, businesses and Post
 Office boxes.
     During the same period, customer satisfaction was also independently
 measured. Twelve districts achieved scores of 96 or 97; and, for fourteen
 continuous quarters, the national customer satisfaction measurement score has
 been 93 percent or higher.
     Strasser also noted that total revenue of $17.3 billion exceeded total
 expenses of $17.0 billion, producing a net income of $275 million, down from
 $741 million in Quarter 2 of last year.
     In addition, he said the number of delivery addresses continues to
 increase, up 400,000 in Quarter 2, bringing total delivery points to 143.2
 million, 1.8 million over the number of addresses a year ago.
     In other board activity, Vice President, Strategic Planning Linda A.
 Kingsley outlined the actions being taken by senior leadership to build
 additional strategies that will extend the benefits realized from the agency's
 original Transformation Plan, it's blueprint for the future, to guide the
 organization through 2010.  She said these strategies, which will include
 information solicited from all Postal Service stakeholders, will be published
 September 30 after they have been reviewed and approved by the Board of
 Governors.
 
     Since 1775, the Postal Service has connected friends, families, neighbors
 and businesses by mail.  It is an independent federal agency that visits more
 than 142 million homes and businesses every day and is the only service
 provider delivering to every address in the nation.  The Postal Service
 receives no taxpayer dollars for routine operations, but derives its operating
 revenues solely from the sale of postage, products and services.  With annual
 revenues of more than $69 billion, it is the world's leading provider of
 mailing and delivery services, offering some of the most affordable postage
 rates in the world.  The Postal Service delivers more than 46 percent of the
 world's mail volume -- some 206 billion letters, advertisements, periodicals
 and packages a year-and serves seven million customers each day at its 37,000
 retail locations nationwide.
 
 
                         EXFC Overnight Service Results
 
                   JANUARY 1- MARCH 31, 2005 (PQ II, FY 2005)
 
 EXFC externally measures collection box to mailbox delivery performance. EXFC
   continuously tests a panel of 463 ZIP Code areas selected on the basis of
       geographic and volume density from which 90% of First-Class volume
            originates and 80% destinates. EXFC is not a system-wide
                Measurement of all First-Class Mail performance.
 
 
 
     ALABAMA                         96      350, 351, 352, 358, 361, 366
     ALASKA*                         97      995, 996
     ALBANY                          96      120, 121, 122, 123, 128, 130,
                                             131, 132, 135, 139
     ALBUQUERQUE                     94      870, 871
     APPALACHIAN                     95      240, 250, 251, 252, 253, 263,
                                             264, 265
     ARIZONA                         95      850, 852, 853, 855, 856, 857
     ARKANSAS                        95      720, 721, 722, 723, 727
     ATLANTA                         93      300, 301, 302, 303
     BALTIMORE                       96      210, 211, 212, 214, 217, 219
     BAY VALLEY                      96      939, 945, 946, 947, 948, 950, 951
     BIG SKY                         97      590, 591, 598
     BOSTON                          95      021, 024
     CAPITAL                         96      200, 206, 207, 208, 209
     CARIBBEAN                       94      009
     CENTRAL FLORIDA                 94      327, 328, 329, 334
     CENTRAL ILLINOIS                96      604, 605, 616, 617, 618, 627
     CENTRAL NEW JERSEY              95      077, 085, 086, 088, 089
     CENTRAL PENNSYLVANIA            92      170, 171, 172, 176, 178, 185,
                                             187, 196
     CENTRAL PLAINS                  97      515, 516, 666, 670, 671, 672,
                                             680, 681, 685
     CHICAGO                         94      606, 607
     CINCINNATI                      94      410, 436, 450, 451, 452, 454,
                                             458, 470
     COLORADO/WYOMING                97      800, 801, 802, 803, 809, 820
     COLUMBUS                        94      430, 431, 432, 433
     CONNECTICUT                     95      060, 061, 062, 064, 069
     DAKOTAS                         97      570, 571, 573, 581
     DALLAS                          95      750, 751, 752, 754, 757
     DETROIT                         94      481, 482, 492
     ERIE                            96      159, 161, 164, 165, 166
     FORT WORTH                      94      760, 761, 762, 764, 791, 794
     GATEWAY                         93      620, 622, 630, 631, 633, 652
     GREATER INDIANA                 95      460, 461, 462, 463, 464, 466,
                                             468, 469, 473, 478, 479
     GREATER MICHIGAN                96      486, 488, 489, 490, 493, 494, 495
     GREATER SOUTH CAROLINA          95      290, 291, 292, 293, 294, 295, 296
     GREENSBORO                      94      270, 271, 272, 273, 274, 275,
                                             276, 277, 278, 286
     HAWKEYE                         96      500, 501, 502, 503, 507, 511,
                                             520, 524, 612
     HONOLULU                        95      967, 968
     HOUSTON                         94      770, 772, 773, 774
     KENTUCKIANA                     95      400, 401, 402, 405, 406, 471, 477
     LAKELAND                        95      530, 531, 532, 535, 537, 543,
                                             544, 549
     LONG ISLAND                     95      115, 117, 118, 119
     LOS ANGELES                     95      900, 902, 903, 904, 905
     LOUISIANA                       94      700, 701, 705, 708, 711
     MAINE                           94      040, 041, 043, 044, 045, 048
     MASSACHUSETTS                   94      010, 011, 012, 013, 015, 016,
                                             017, 018, 019
     MID-AMERICA                     95      640, 641, 658, 661, 662
     MID-CAROLINAS                   94      280, 281, 282, 283, 288, 297
     MISSISSIPPI                     96      386, 390, 391, 392, 395
     NEVADA-SIERRA                   96      890, 891, 895
     NEW HAMPSHIRE/VERMONT           94      030, 031, 032, 033, 034, 038,
                                             050, 054
     NEW YORK                        94      100, 104
     NORTH FLORIDA                   94      320, 321, 322, 323, 325, 326
     NORTHERN ILLINOIS               95      600, 601, 602, 603, 611
     NORTHERN NEW JERSEY             95      070, 071, 072, 073, 074, 075,
                                             076, 078, 079
     NORTHERN OHIO                   94      440, 441, 442, 443, 445, 447, 449
     NORTHERN VIRGINIA               96      201, 220, 221, 222, 223
     NORTHLAND                       97      540, 546, 550, 551, 553, 554,
                                             559, 563
     OKLAHOMA                        95      730, 731, 740, 741, 743
     PHILADELPHIA METRO              94      180, 189, 190, 191, 193, 194
     PITTSBURGH                      96      150, 151, 152, 153, 154, 156
     PORTLAND                        96      970, 971, 972, 973, 974, 986
     RICHMOND                        96      224, 225, 230, 231, 232, 233,
                                             234, 235, 238
     RIO GRANDE                      96      765, 767, 780, 781, 782, 784,
                                             786, 787, 788, 789, 797, 799
     ROYAL OAK                       94      480, 483, 484, 485
     SACRAMENTO                      96      937, 952, 956, 957, 958
     SALT LAKE CITY                  96      840, 841, 844
     SAN DIEGO                       96      919, 920, 921, 924
     SAN FRANCISCO                   96      940, 941, 943, 944, 949
     SANTA ANA                       95      906, 907, 908, 917, 918, 926,
                                             927, 928
     SEATTLE                         96      980, 981, 982, 984, 985
     SOUTH FLORIDA                   94      330, 331, 332, 333
     SOUTH GEORGIA                   95      309, 310, 312, 314, 319
     SOUTH JERSEY                    95      080, 081, 082, 083, 084, 197, 198
     SOUTHEAST NEW ENGLAND           95      020, 023, 027, 028, 029
     SPOKANE                         97      835, 837, 838, 990, 991, 992, 994
     SUNCOAST                        94      335, 336, 337, 338, 339, 341,
                                             342, 346
     TENNESSEE                       96      370, 371, 372, 374, 379, 380, 381
     TRIBORO                         95      110, 112, 113, 114, 116
     VAN NUYS                        95      911, 913, 914, 915, 916, 930,
                                             931, 933
     WESTCHESTER                     95      105, 106, 107, 108, 109, 125
     WESTERN NEW YORK                95      140, 141, 142, 143, 144, 145, 146
 
     *No Overnight standard.  Score shown is for two-day performance.
 
 SOURCE  U.S. Postal Service