Precision Response Corporation Receives Prestigious Ranking As the Nation's Second Largest Inbound Teleservices Agency

Apr 05, 2001, 01:00 ET from Precision Response Corporation

    FORT LAUDERDALE, Fla., April 5 /PRNewswire/ -- Precision Response
 Corporation (PRC), a leader in Customer Relationship Management (CRM), today
 announced that it has been ranked the second largest inbound teleservices
 agency in the nation according to Customer Inter@ction Solutions magazine.
 Precision Response Corporation is a division of USA Networks, Inc.'s
 (Nasdaq:   USAI) Information and Services unit.
     Customer Inter@ction Solutions magazine uses a measurable, third-party-
 verifiable aspect of teleservices to arrive at their list of "Top 50" agencies
 each year: The number of telecom minutes each agency was billed from November
 1999 through October 2000.  The magazine has been publishing these prestigious
 rankings for 16 years.
     "It is an honor to be ranked #2 of the 'Top 50' inbound teleservices
 agencies by one of the industry's most respected publications," commented PRC
 President and COO, Wes O'Brien.  "Our #2 ranking is certainly a testament to
 the phenomenal growth that we experienced in 2000 through our merger with USA
 Networks, Inc., the acquisition of Access Direct Telemarketing, and
 strengthened relationships with our blue-chip client base."
     "Earning a 'Top 50' award year after year is indeed one of the most
 difficult accomplishments, if not the most difficult, within the teleservices
 area," said Nadji Tehrani, CEO and Executive Group Publisher, TMC and Editor-
 in-Chief, Customer Inter@ction Solutions.  "We salute PRC for a job well
 done."
     PRC has consistently been included in this ranking throughout the
 company's twenty-year history of delivering top-notch customer care.  In
 addition to inbound teleservices, the company also provides end-to-end CRM
 solutions via multiple communications channels, including email, live-chat,
 fax, and Voice over IP.
     Added Jon Miller, President and CEO of USA Information and Services, "This
 ranking comes as no surprise to us.  PRC's understanding of interactive
 customer support has contributed to the tremendous success of our CRM
 businesses.  We can scale fast, effectively, and reliably, so it goes without
 saying that we are very proud to have them on our team."
 
     About PRC
     Precision Response Corporation, a division of USA Networks, Inc.'s
 Information and Services unit, is a leader in outsourced customer care,
 providing a fully integrated mix of traditional call center and e-commerce
 customer care technologies and services to better support e-commerce and
 customer relationship management.  It was the first service to provide real-
 time live customer support over the Internet via the "Click-to-Talk," "Click-
 to-email," and "Click-to-Chat" functions.  PRC partners with large
 corporations and high-growth Internet-focused companies, including American
 Express, AT&T, British Airways, and DIRECTV, to help them better develop pre-
 and post-sales customer relationships.  The company is headquartered in Fort
 Lauderdale, Florida, and currently employs over 12,000 CRM professionals.
 Additional information about PRC can be found at www.prcnet.com.
 
 

SOURCE Precision Response Corporation
    FORT LAUDERDALE, Fla., April 5 /PRNewswire/ -- Precision Response
 Corporation (PRC), a leader in Customer Relationship Management (CRM), today
 announced that it has been ranked the second largest inbound teleservices
 agency in the nation according to Customer Inter@ction Solutions magazine.
 Precision Response Corporation is a division of USA Networks, Inc.'s
 (Nasdaq:   USAI) Information and Services unit.
     Customer Inter@ction Solutions magazine uses a measurable, third-party-
 verifiable aspect of teleservices to arrive at their list of "Top 50" agencies
 each year: The number of telecom minutes each agency was billed from November
 1999 through October 2000.  The magazine has been publishing these prestigious
 rankings for 16 years.
     "It is an honor to be ranked #2 of the 'Top 50' inbound teleservices
 agencies by one of the industry's most respected publications," commented PRC
 President and COO, Wes O'Brien.  "Our #2 ranking is certainly a testament to
 the phenomenal growth that we experienced in 2000 through our merger with USA
 Networks, Inc., the acquisition of Access Direct Telemarketing, and
 strengthened relationships with our blue-chip client base."
     "Earning a 'Top 50' award year after year is indeed one of the most
 difficult accomplishments, if not the most difficult, within the teleservices
 area," said Nadji Tehrani, CEO and Executive Group Publisher, TMC and Editor-
 in-Chief, Customer Inter@ction Solutions.  "We salute PRC for a job well
 done."
     PRC has consistently been included in this ranking throughout the
 company's twenty-year history of delivering top-notch customer care.  In
 addition to inbound teleservices, the company also provides end-to-end CRM
 solutions via multiple communications channels, including email, live-chat,
 fax, and Voice over IP.
     Added Jon Miller, President and CEO of USA Information and Services, "This
 ranking comes as no surprise to us.  PRC's understanding of interactive
 customer support has contributed to the tremendous success of our CRM
 businesses.  We can scale fast, effectively, and reliably, so it goes without
 saying that we are very proud to have them on our team."
 
     About PRC
     Precision Response Corporation, a division of USA Networks, Inc.'s
 Information and Services unit, is a leader in outsourced customer care,
 providing a fully integrated mix of traditional call center and e-commerce
 customer care technologies and services to better support e-commerce and
 customer relationship management.  It was the first service to provide real-
 time live customer support over the Internet via the "Click-to-Talk," "Click-
 to-email," and "Click-to-Chat" functions.  PRC partners with large
 corporations and high-growth Internet-focused companies, including American
 Express, AT&T, British Airways, and DIRECTV, to help them better develop pre-
 and post-sales customer relationships.  The company is headquartered in Fort
 Lauderdale, Florida, and currently employs over 12,000 CRM professionals.
 Additional information about PRC can be found at www.prcnet.com.
 
 SOURCE  Precision Response Corporation