Premier End to End Customer Care and Provisioning Solution Announced; Jones Cyber Solutions Partners with Emperative

Apr 24, 2001, 01:00 ET from Jones Cyber Solutions Ltd.

    DENVER, April 24 /PRNewswire Interactive News Release/ -- Jones Cyber
 Solutions (TM) Ltd. (JCS), a leader in customer management software for
 convergent service providers, and Emperative, a leading provider of on-demand
 service provisioning software, today announced a partnership that will provide
 broadband and cable companies with a comprehensive end-to-end customer care
 and provisioning solution.  JCS's customer care solution will be integrated
 with Emperative's provisioning engine, which includes self-activation of high-
 speed cable-modem service, also an industry first.
     "This landmark agreement provides broadband and cable companies worldwide
 with a seamless end-to-end customer care and provisioning solution for
 traditional and new services" said Steve Gampp, President of Jones Cyber
 Solutions.  "In addition, this solution provides self-authentication and
 activation of interactive set top boxes and cable modems, enabling service
 providers and cable companies to deliver new services faster, while increasing
 the personalization and the reliability of their offerings."
     Jones Cyber Solutions' Intelligent Customer Support Systems (ICSS) will be
 fully integrated with Emperative's ProvEn Cable provisioning engine.   ICSS is
 a suite of easy-to-use customer and order management applications.  Engineered
 to support numerous communications products, including telephony, cable,
 Internet and other metered-use services, ICSS provides companies with a
 360-degree view of their customers.  A purpose-built application, ICSS can be
 deployed rapidly, is widely scalable and is designed to integrate with
 existing IT environments.  By collecting vital marketing, service and
 demographic information about customers, ICSS enables service providers to
 offer better customer service, thus increasing customer loyalty and
 profitability.  This customer data transforms every customer contact into a
 sales opportunity.
     Emperative's ProvEn, cable provisioning engine, provides the foundation
 for automated rapid broadband modem activation and delivery of on-demand
 tiered-service offerings.  It auto-discovers network resources, including
 cable modems, and receives end user service requests from the service
 provider's web-based portal and unifies the provisioning processes between
 service applications, operational support systems, and multi-vendor network
 elements.
 
     About JCS:
     Jones Cyber Solutions Ltd. provides customer and order management software
 to communications companies around the world.  JCS' premier product, ICSS, is
 a fully integrated suite of products, to manage customer data, designed for
 convergent service providers.  In the competitive communications industry,
 superior customer management technology provides a significant advantage in
 maintaining customers and increasing sales.  ICSS is designed to accommodate
 numerous products offered in the convergent marketplace, including telephony,
 cable television, Internet and other metered-use services.
     JCS is a subsidiary of Jones International Ltd(TM) -- the corporate parent
 of various companies involved in the Internet, e-commerce, software,
 education, entertainment, radio, and cable television programming industries.
 
     About Emperative
     Founded in August 1998, Emperative, Inc. is the leading provider of on-
 demand, multi-vendor network and service provisioning products for access and
 core optical, DSL, cable and wireless networks. Our management team hails from
 industry powerhouses such as Telcordia Technologies, U S WEST (now Qwest
 Communications Int 'l), MediaOne, Hewlett-Packard and Lucent Technologies.
 Emperative is headquartered in Waltham, Massachusetts and has a development
 office in Boulder, Colorado.  For information on Emperative products, services
 and career opportunities, visit us at www.emperative.com or e-mail us at
 info@emperative.com.
 
                      MAKE YOUR OPINION COUNT - Click Here
                http://tbutton.prnewswire.com/prn/11690X18252132
 
 

SOURCE Jones Cyber Solutions Ltd.
    DENVER, April 24 /PRNewswire Interactive News Release/ -- Jones Cyber
 Solutions (TM) Ltd. (JCS), a leader in customer management software for
 convergent service providers, and Emperative, a leading provider of on-demand
 service provisioning software, today announced a partnership that will provide
 broadband and cable companies with a comprehensive end-to-end customer care
 and provisioning solution.  JCS's customer care solution will be integrated
 with Emperative's provisioning engine, which includes self-activation of high-
 speed cable-modem service, also an industry first.
     "This landmark agreement provides broadband and cable companies worldwide
 with a seamless end-to-end customer care and provisioning solution for
 traditional and new services" said Steve Gampp, President of Jones Cyber
 Solutions.  "In addition, this solution provides self-authentication and
 activation of interactive set top boxes and cable modems, enabling service
 providers and cable companies to deliver new services faster, while increasing
 the personalization and the reliability of their offerings."
     Jones Cyber Solutions' Intelligent Customer Support Systems (ICSS) will be
 fully integrated with Emperative's ProvEn Cable provisioning engine.   ICSS is
 a suite of easy-to-use customer and order management applications.  Engineered
 to support numerous communications products, including telephony, cable,
 Internet and other metered-use services, ICSS provides companies with a
 360-degree view of their customers.  A purpose-built application, ICSS can be
 deployed rapidly, is widely scalable and is designed to integrate with
 existing IT environments.  By collecting vital marketing, service and
 demographic information about customers, ICSS enables service providers to
 offer better customer service, thus increasing customer loyalty and
 profitability.  This customer data transforms every customer contact into a
 sales opportunity.
     Emperative's ProvEn, cable provisioning engine, provides the foundation
 for automated rapid broadband modem activation and delivery of on-demand
 tiered-service offerings.  It auto-discovers network resources, including
 cable modems, and receives end user service requests from the service
 provider's web-based portal and unifies the provisioning processes between
 service applications, operational support systems, and multi-vendor network
 elements.
 
     About JCS:
     Jones Cyber Solutions Ltd. provides customer and order management software
 to communications companies around the world.  JCS' premier product, ICSS, is
 a fully integrated suite of products, to manage customer data, designed for
 convergent service providers.  In the competitive communications industry,
 superior customer management technology provides a significant advantage in
 maintaining customers and increasing sales.  ICSS is designed to accommodate
 numerous products offered in the convergent marketplace, including telephony,
 cable television, Internet and other metered-use services.
     JCS is a subsidiary of Jones International Ltd(TM) -- the corporate parent
 of various companies involved in the Internet, e-commerce, software,
 education, entertainment, radio, and cable television programming industries.
 
     About Emperative
     Founded in August 1998, Emperative, Inc. is the leading provider of on-
 demand, multi-vendor network and service provisioning products for access and
 core optical, DSL, cable and wireless networks. Our management team hails from
 industry powerhouses such as Telcordia Technologies, U S WEST (now Qwest
 Communications Int 'l), MediaOne, Hewlett-Packard and Lucent Technologies.
 Emperative is headquartered in Waltham, Massachusetts and has a development
 office in Boulder, Colorado.  For information on Emperative products, services
 and career opportunities, visit us at www.emperative.com or e-mail us at
 info@emperative.com.
 
                      MAKE YOUR OPINION COUNT - Click Here
                http://tbutton.prnewswire.com/prn/11690X18252132
 
 SOURCE  Jones Cyber Solutions Ltd.