Princess Cruises Selects Ask Jeeves Business Solutions to Help Customers Plan Vacations Online

Travel and Leisure Industry Leader Chooses Ask Jeeves Natural Language

Navigation and Business Intelligence Solutions to Provide Superior Online

Support



Apr 23, 2001, 01:00 ET from Ask Jeeves, Inc.

    EMERYVILLE, Calif., April 23 /PRNewswire Interactive News Release/ --
 Ask Jeeves Business Solutions, a division of Ask Jeeves, Inc. (Nasdaq: ASKJ),
 announced today that Princess Cruises has selected Ask Jeeves Business
 Solutions to connect its online customers with answers to questions about
 Princess Cruises' destinations.  Princess Cruises, one of the world's leading
 cruise lines, selected Ask Jeeves Answers 5.0(SM) to help them replicate on
 their Web site the outstanding service for which they are known.  Ask Jeeves
 natural language question answering and popularity-based search technology
 will enable customers planning a vacation to ask questions and be directed to
 relevant information about Princess' services.
     Ask Jeeves will also help Princess learn about its customers through every
 question they ask.  With advanced tracking and analysis tools, Answers 5.0
 reveals the preferences, wants and needs of customers, helping Princess refine
 and optimize its Web site content.  By creating a window into the minds of
 online customers, Ask Jeeves provides Princess with the opportunity to use
 customer feedback to guide product and service offerings, marketing and sales
 efforts.
     "Princess Cruises prides itself on offering top-notch service.  Ask Jeeves
 will help us extend that reputation to the Internet with a customer-centric
 Web site that provides our users with an easy way to get the travel
 information they need," said Todd Putman, vice president marketing of
 Princess Cruises.  "Through Ask Jeeves' natural language interface, we expect
 to learn about our customers by analyzing the questions they ask.  This is a
 valuable communication tool that will help align our site content with the
 needs of our customers."
     Princess prides itself on "Personal Choice Cruising", offering the
 traveler the opportunity to customize their cruise experience based on
 individual desires.  Ask Jeeves will help extend the brand online by providing
 users an easy way to get the travel information they need to make their
 decisions once they board a Princess ship.  Princess Cruises' customers will
 now be able to ask questions in plain English such as "What will my stateroom
 look like on the Golden Princess?" or "How many ports of call will I visit?"
 and be directed to appropriate photographs or relevant answers on the
 company's Web site at www.princess.com.
     "Ask Jeeves Business Solutions will give Princess' customers a convenient
 way to ask questions and get answers online that they might have had to ask a
 customer service representative for in the past," said Claudio Pinkus,
 president of Ask Jeeves Business Solutions.  "Princess will also gain a better
 understanding of its customers through our customer intelligence tools,
 helping it to better anticipate and meet customer demand."
     Answers 5.0 is anticipated to go live on Princess Cruises' Web sites in
 June 2001.
 
     About Princess Cruises
     Princess Cruises, one of the best-known names in North American cruising,
 is a global cruise and tour company.  Part of P&O Princess Cruises plc
 (NYSE:   POC), it operates ten ships on nearly 150 different itineraries calling
 at more than 220 ports around the globe.  By 2004, a further five ships will
 be added to its worldwide fleet.  Cruises range from seven to 72 days in
 length to destinations including the Caribbean, Alaska, Europe, Panama Canal,
 Mexico, South Pacific, South America, Hawaii/Tahiti, Asia, India, Africa,
 Holy Land, Canada/New England, Bermuda and world voyages.  Princess is also
 one of the leaders in Alaska cruise tour vacations, and owns four riverside
 wilderness lodges, with a fifth under construction, plus a fleet of UltraDome
 railcars and luxury motorcoaches which take passengers through the heart of
 the 49th state.  Princess additionally operates cruise tours in China,
 Australia, Africa, India, Europe, the Canadian Rockies and the eastern
 United States.
 
     About Ask Jeeves Business Solutions
     Ask Jeeves Business Solutions is the leading provider of natural language
 navigation solutions that deliver essential customer intelligence.  Through an
 intuitive, question-answering interface that connects customers with the
 information, products and services they are looking for, Ask Jeeves delivers
 critical, customer-driven information to corporations.  This essential data
 enables companies worldwide to build profitable relationships with their
 customers, prospects and suppliers.  By learning from every online customer
 interaction, Ask Jeeves Business Solutions help companies increase sales,
 decrease support costs and guide product, sales and marketing strategies.
 Corporate customers including DaimlerChrysler, Dell, Ford Motor Company,
 Network Appliance, Nextel and Radio Shack use Ask Jeeves Business Solutions.
 A division of Ask Jeeves, Inc. based in Emeryville, Calif., Ask Jeeves
 Business Solutions may be contacted at http://www.corporate.ask.com/ or at
 510-985-7400.
     NOTE:  Ask Jeeves is a registered trademark of Ask Jeeves, Inc.
 Jeeves Answers, the "Ask" button and Jeeves Insight are service marks of
 Ask Jeeves, Inc.  Other trademarks and brands are the property of their
 respective owners.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X54432295
 
 

SOURCE Ask Jeeves, Inc.
    EMERYVILLE, Calif., April 23 /PRNewswire Interactive News Release/ --
 Ask Jeeves Business Solutions, a division of Ask Jeeves, Inc. (Nasdaq: ASKJ),
 announced today that Princess Cruises has selected Ask Jeeves Business
 Solutions to connect its online customers with answers to questions about
 Princess Cruises' destinations.  Princess Cruises, one of the world's leading
 cruise lines, selected Ask Jeeves Answers 5.0(SM) to help them replicate on
 their Web site the outstanding service for which they are known.  Ask Jeeves
 natural language question answering and popularity-based search technology
 will enable customers planning a vacation to ask questions and be directed to
 relevant information about Princess' services.
     Ask Jeeves will also help Princess learn about its customers through every
 question they ask.  With advanced tracking and analysis tools, Answers 5.0
 reveals the preferences, wants and needs of customers, helping Princess refine
 and optimize its Web site content.  By creating a window into the minds of
 online customers, Ask Jeeves provides Princess with the opportunity to use
 customer feedback to guide product and service offerings, marketing and sales
 efforts.
     "Princess Cruises prides itself on offering top-notch service.  Ask Jeeves
 will help us extend that reputation to the Internet with a customer-centric
 Web site that provides our users with an easy way to get the travel
 information they need," said Todd Putman, vice president marketing of
 Princess Cruises.  "Through Ask Jeeves' natural language interface, we expect
 to learn about our customers by analyzing the questions they ask.  This is a
 valuable communication tool that will help align our site content with the
 needs of our customers."
     Princess prides itself on "Personal Choice Cruising", offering the
 traveler the opportunity to customize their cruise experience based on
 individual desires.  Ask Jeeves will help extend the brand online by providing
 users an easy way to get the travel information they need to make their
 decisions once they board a Princess ship.  Princess Cruises' customers will
 now be able to ask questions in plain English such as "What will my stateroom
 look like on the Golden Princess?" or "How many ports of call will I visit?"
 and be directed to appropriate photographs or relevant answers on the
 company's Web site at www.princess.com.
     "Ask Jeeves Business Solutions will give Princess' customers a convenient
 way to ask questions and get answers online that they might have had to ask a
 customer service representative for in the past," said Claudio Pinkus,
 president of Ask Jeeves Business Solutions.  "Princess will also gain a better
 understanding of its customers through our customer intelligence tools,
 helping it to better anticipate and meet customer demand."
     Answers 5.0 is anticipated to go live on Princess Cruises' Web sites in
 June 2001.
 
     About Princess Cruises
     Princess Cruises, one of the best-known names in North American cruising,
 is a global cruise and tour company.  Part of P&O Princess Cruises plc
 (NYSE:   POC), it operates ten ships on nearly 150 different itineraries calling
 at more than 220 ports around the globe.  By 2004, a further five ships will
 be added to its worldwide fleet.  Cruises range from seven to 72 days in
 length to destinations including the Caribbean, Alaska, Europe, Panama Canal,
 Mexico, South Pacific, South America, Hawaii/Tahiti, Asia, India, Africa,
 Holy Land, Canada/New England, Bermuda and world voyages.  Princess is also
 one of the leaders in Alaska cruise tour vacations, and owns four riverside
 wilderness lodges, with a fifth under construction, plus a fleet of UltraDome
 railcars and luxury motorcoaches which take passengers through the heart of
 the 49th state.  Princess additionally operates cruise tours in China,
 Australia, Africa, India, Europe, the Canadian Rockies and the eastern
 United States.
 
     About Ask Jeeves Business Solutions
     Ask Jeeves Business Solutions is the leading provider of natural language
 navigation solutions that deliver essential customer intelligence.  Through an
 intuitive, question-answering interface that connects customers with the
 information, products and services they are looking for, Ask Jeeves delivers
 critical, customer-driven information to corporations.  This essential data
 enables companies worldwide to build profitable relationships with their
 customers, prospects and suppliers.  By learning from every online customer
 interaction, Ask Jeeves Business Solutions help companies increase sales,
 decrease support costs and guide product, sales and marketing strategies.
 Corporate customers including DaimlerChrysler, Dell, Ford Motor Company,
 Network Appliance, Nextel and Radio Shack use Ask Jeeves Business Solutions.
 A division of Ask Jeeves, Inc. based in Emeryville, Calif., Ask Jeeves
 Business Solutions may be contacted at http://www.corporate.ask.com/ or at
 510-985-7400.
     NOTE:  Ask Jeeves is a registered trademark of Ask Jeeves, Inc.
 Jeeves Answers, the "Ask" button and Jeeves Insight are service marks of
 Ask Jeeves, Inc.  Other trademarks and brands are the property of their
 respective owners.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X54432295
 
 SOURCE  Ask Jeeves, Inc.