PromiseMark Announces Enhancements to the Virus Protection Plan

Virus Protection Plan Customers Can Now Recover Virus-Related Lost Data;

New Customer Service Features Also Announced



Apr 04, 2001, 01:00 ET from PromiseMark

    FAIRFAX, Va., April 4 /PRNewswire/ -- PromiseMark(TM), the nation's first
 Internet and data-related service plan company, today announced significant
 enhancements to the Virus Protection Plan -- which currently provides
 unprecedented virus damage repair services, virus alerts, anti-virus tools and
 related technical support. Enhancements to the plan include full-service data
 recovery for data loss due to virus attacks. In addition, PromiseMark
 announced significant new customer service features available as part of all
 PromiseMark PromiseGuard(TM) plans including the Virus Protection Plan, Data
 Recovery Plan and the Hacker and Identity Theft Protection Plan.
     The Virus Protection Plan, a one-of-a-kind coverage program designed for
 consumers and small businesses alike, gives PromiseMark customers the freedom
 to use the Internet without the worry of infection from one of the 50,000 plus
 viruses currently plaguing e-mail users and Web-surfers. The Virus Protection
 Plan includes Norton AntiVirus(TM) software, online and telephone technical
 support, and repair for computers damaged by viruses at PromiseMark's 7,000+
 repair center network. Additionally, plan holders receive PromiseGuard-911
 Alerts on severe new viruses direct to their email, cell phone, pager or PDAs
 as information becomes available and access to an online Virus Resource Center
 where protection and prevention tips are available 24x7 -- all for a low
 monthly fee.
     Immediately, Virus Protection Plan customers can benefit from a
 comprehensive data recovery service that enables computer users to recover
 data lost as a result of a virus attack. With this enhancement, available as
 part of the Virus Protection Plan's Premium upgrade, consumers and small
 businesses can take advantage of an unparalleled Data Recovery Services
 through PromiseMark's local repair network to recover their lost data in
 secure, certified class 100 clean room facilities that guard against hard
 drive contamination.
     In addition, all PromiseGuard plans will immediately offer increased
 service levels consisting of a free software installation support telephone
 hotline for new users, powered by Action Call, and LivePerson customer service
 via real time text chat. This leading application service provider (ASP) of
 technology facilitating real-time sales and customer service offers assistance
 for customers with the installation of the provided software related to their
 specific computer and the programs they run. LivePerson enables PromiseMark
 customers to chat instantly with customer service representatives regarding
 their questions about the PromiseMark family of products and services.
     "Malicious virus attacks are robbing many consumers and businesses of
 their ability to enjoy the Internet and e-mail to their fullest potential,"
 said Bernard Brenner, President and Chief Executive Officer of PromiseMark.
 "PromseMark's Virus Protection Plan, which now includes data recovery, enables
 all of us to get online without the fear of downloading more than we bargained
 for.  Additionally, our customer service enhancements demonstrate our
 commitment to continually improving our service levels to ensure we are there
 when our customers need us."
      PromiseMark protection plans can be purchased directly from
 http://www.promisemark.com and are also offered on a co-branded basis with
 ISPs, credit card companies, financial companies, publishers, computer
 resellers, computer manufacturers, retailers and membership organizations.
 
     About PromiseMark
     PromiseMark is the only company to offer a suite of products that provide
 Internet and data-related service plans for consumers and small businesses.
 PromiseMark's innovative protection plans ease concerns about computer and
 Internet related vulnerabilities.  The products offer substantial value for
 strategic and channel partners who use them to acquire and retain new
 customers, strengthen brand identity and generate revenue.  PromiseMark
 provides its products through its alliances with industry leaders in Internet
 technologies, security, and privacy protection including Zone Labs, Privista,
 Predictive Systems' Global Integrity Managed Services division and Aon(TM)
 Innovative Solutions (AIS), a provider of customer care programs for many of
 the world's largest companies. AIS is a subsidiary of Aon Corporation, one of
 the world's largest insurance holding companies. PromiseMark, a privately held
 company in Fairfax, Virginia, can be found at http://www.promisemark.com .
 
 

SOURCE PromiseMark
    FAIRFAX, Va., April 4 /PRNewswire/ -- PromiseMark(TM), the nation's first
 Internet and data-related service plan company, today announced significant
 enhancements to the Virus Protection Plan -- which currently provides
 unprecedented virus damage repair services, virus alerts, anti-virus tools and
 related technical support. Enhancements to the plan include full-service data
 recovery for data loss due to virus attacks. In addition, PromiseMark
 announced significant new customer service features available as part of all
 PromiseMark PromiseGuard(TM) plans including the Virus Protection Plan, Data
 Recovery Plan and the Hacker and Identity Theft Protection Plan.
     The Virus Protection Plan, a one-of-a-kind coverage program designed for
 consumers and small businesses alike, gives PromiseMark customers the freedom
 to use the Internet without the worry of infection from one of the 50,000 plus
 viruses currently plaguing e-mail users and Web-surfers. The Virus Protection
 Plan includes Norton AntiVirus(TM) software, online and telephone technical
 support, and repair for computers damaged by viruses at PromiseMark's 7,000+
 repair center network. Additionally, plan holders receive PromiseGuard-911
 Alerts on severe new viruses direct to their email, cell phone, pager or PDAs
 as information becomes available and access to an online Virus Resource Center
 where protection and prevention tips are available 24x7 -- all for a low
 monthly fee.
     Immediately, Virus Protection Plan customers can benefit from a
 comprehensive data recovery service that enables computer users to recover
 data lost as a result of a virus attack. With this enhancement, available as
 part of the Virus Protection Plan's Premium upgrade, consumers and small
 businesses can take advantage of an unparalleled Data Recovery Services
 through PromiseMark's local repair network to recover their lost data in
 secure, certified class 100 clean room facilities that guard against hard
 drive contamination.
     In addition, all PromiseGuard plans will immediately offer increased
 service levels consisting of a free software installation support telephone
 hotline for new users, powered by Action Call, and LivePerson customer service
 via real time text chat. This leading application service provider (ASP) of
 technology facilitating real-time sales and customer service offers assistance
 for customers with the installation of the provided software related to their
 specific computer and the programs they run. LivePerson enables PromiseMark
 customers to chat instantly with customer service representatives regarding
 their questions about the PromiseMark family of products and services.
     "Malicious virus attacks are robbing many consumers and businesses of
 their ability to enjoy the Internet and e-mail to their fullest potential,"
 said Bernard Brenner, President and Chief Executive Officer of PromiseMark.
 "PromseMark's Virus Protection Plan, which now includes data recovery, enables
 all of us to get online without the fear of downloading more than we bargained
 for.  Additionally, our customer service enhancements demonstrate our
 commitment to continually improving our service levels to ensure we are there
 when our customers need us."
      PromiseMark protection plans can be purchased directly from
 http://www.promisemark.com and are also offered on a co-branded basis with
 ISPs, credit card companies, financial companies, publishers, computer
 resellers, computer manufacturers, retailers and membership organizations.
 
     About PromiseMark
     PromiseMark is the only company to offer a suite of products that provide
 Internet and data-related service plans for consumers and small businesses.
 PromiseMark's innovative protection plans ease concerns about computer and
 Internet related vulnerabilities.  The products offer substantial value for
 strategic and channel partners who use them to acquire and retain new
 customers, strengthen brand identity and generate revenue.  PromiseMark
 provides its products through its alliances with industry leaders in Internet
 technologies, security, and privacy protection including Zone Labs, Privista,
 Predictive Systems' Global Integrity Managed Services division and Aon(TM)
 Innovative Solutions (AIS), a provider of customer care programs for many of
 the world's largest companies. AIS is a subsidiary of Aon Corporation, one of
 the world's largest insurance holding companies. PromiseMark, a privately held
 company in Fairfax, Virginia, can be found at http://www.promisemark.com .
 
 SOURCE  PromiseMark