Qwest Communications Achieves Record Customer Service Results For First Quarter 2001

FCC Service Quality Report Ranks Qwest Near the Top

For Residence Installation and Repair; Complaints to Regulators Drop

Dramatically



Apr 23, 2001, 01:00 ET from Qwest Communications International Inc.

    DENVER, April 23 /PRNewswire Interactive News Release/ -- Qwest
 Communications International Inc. (NYSE:   Q), the broadband Internet
 communications company, announced today the company's first-quarter 2001
 service results in the 14-state local service area were the best in five to
 seven years for residential and small-business customers.  In addition,
 installation and repair results for residential customers in 2000 were among
 the best in the industry, according to a new Federal report.
     In the first three months of 2001, Qwest has shown continued service
 improvements in its installations, repairs, and out-of-service response
 intervals.  At the end of March, no customer in six states waited more than 30
 days for the installation of their first telephone line.  As a result of these
 improvements, total customer complaints in the first quarter 2001 were about
 30 percent fewer than the number reported for the same period last year.
     "We have improved service faster than anyone expected," said Afshin
 Mohebbi, Qwest president and COO.  "It isn't easy work, but it is the right
 thing to do for our customers.  We also know we have more work to do.  As we
 continue to invest in our network, our customers will continue to see
 improvement in their service and new broadband Internet communications
 services."
     Qwest's service data at the end of the first-quarter 2001 for residential
 and small-business customers showed:
 
     -- At the end of March, the number of customers who had been waiting more
        than 30 days for the installation of their first telephone line reached
        their lowest levels in seven years -- almost 80 percent fewer than
        March 2000;
     -- In six states in March no customer waited more than 30 days for the
        installation of their first telephone line;
     -- Nearly 99 percent of 5.1 million installation commitments were met on
        time -- the best results in five years;
     -- About 96 percent of total repair commitments were met on time -- the
        best results in five years;
     -- Repeat repairs within 30 days decreased more than seven percent from
        first quarter 2000;
     -- About 89 percent of service outages were repaired in less than 24 hours
        -- up from 77 percent from a year ago -- the best customer service
        results on record.
 
     These improvements are consistent with the service improvement goals Qwest
 set for the end of 2001, which included reducing delayed installations for new
 service and improving installation and repair results.  The improvements are
 also consistent with recently released FCC (Federal Communications Commission)
 Service Quality Reporting data for 2000 for 12 companies, which showed that
 among the major communications companies:
 
     -- Qwest was third in meeting its installation commitments to residential
        customers;
     -- Qwest was second in completing 16.5 million residential installations
        within one day (on average) of the customer placing the order;
     -- Qwest was second in taking an average of only 19 hours to fix
        residential service outages.
 
     Continued progress toward improving service for its retail customers is
 the reason the company recently announced its "One Call Solution" customer
 care for residential customers.  This major transformation of Qwest's customer
 care operations includes channeling customer calls immediately to service or
 sales consultants, depending on their needs.  More than 600 sales
 representatives have shifted to new customer care centers in an effort to
 serve customers faster, more efficiently and with enhanced service expertise.
     Improving service for all customers is a critical step in the process of
 opening its network to competitors so Qwest can re-enter the long-distance
 business.   Qwest's wholesale customers have also seen consistent quality
 improvements.  In March, 96 percent of all designed service due date
 commitments were met, an improvement from 88 percent last Fall.  The company
 has also improved the timeliness of wholesale service order processing by 84
 percent.
     Improving service to wholesale customers is part of Qwest's plan to gain
 approval from the FCC to offer long-distance services in the company's 14-
 state local service area.  Qwest is making rapid progress toward that goal.
 Competitors in the 14-state local service region now have easy access to 84
 percent of Qwest's customers through equipment they have co-located in Qwest
 facilities.  In addition, the company has completed 75 percent of the more
 than 50 workshop sessions scheduled with regulators, consumer advocates and
 competitors to gauge Qwest's compliance with the checklist that the FCC will
 use to determine whether to approve Qwest's applications to offer long-
 distance service.  Qwest expects to finish all the workshops this summer.
     Last week, Qwest also announced that it had begun region-wide independent
 testing of its operational support systems (OSS), a critical checklist item.
 Thirteen of the states in Qwest's local service area are participating in the
 test -- the fourteenth state, Arizona, is conducting its own test separately.
 Both tests should end in mid-summer.  Qwest expects to file with the FCC an
 application for approval to offer long-distance services in one state by late
 summer and to file applications for the remaining states later in 2001 and in
 early 2002.
 
     About Qwest
     Qwest Communications International Inc. (NYSE:   Q) is a leader in reliable,
 scalable and secure broadband Internet-based data, voice and image
 communications for businesses and consumers.  The Qwest Macro Capacity(R)
 Fiber Network, designed with the newest optical networking equipment for speed
 and efficiency, spans more than 106,000 miles globally.  For more information,
 please visit the Qwest web site at www.qwest.com.
 
     This release may contain projections and other forward-looking statements
 that involve risks and uncertainties.  These statements may differ materially
 from actual future events or results.  Readers are referred to the documents
 filed by Qwest with the Securities and Exchange Commission, specifically the
 most recent reports which identify important risk factors that could cause
 actual results to differ from those contained in the forward-looking
 statements, including potential fluctuations in quarterly results, volatility
 of Qwest's stock price, intense competition in the communications services
 market, changes in demand for Qwest's products and services, dependence on new
 product development and acceleration of the deployment of advanced new
 services, such as broadband data, wireless and video services, which could
 require substantial expenditure of financial and other resources in excess of
 contemplated levels, higher than anticipated employee levels, capital
 expenditures and operating expenses, rapid and significant changes in
 technology and markets, adverse changes in the regulatory or legislative
 environment affecting Qwest's business and delays in Qwest's ability to
 provide interLATA services within its 14-state local service territory,
 failure to maintain rights of way, and failure to achieve the projected
 synergies and financial results expected to result from the acquisition of U S
 WEST timely or at all and difficulties in combining the operations of Qwest
 and U S WEST.  This release may include analysts' estimates and other
 information prepared by third parties for which Qwest assumes no
 responsibility.  Qwest undertakes no obligation to review or confirm analysts'
 expectations or estimates or to release publicly any revisions to any forward-
 looking statements to reflect events or circumstances after the date hereof or
 to reflect the occurrence of unanticipated events.
 
     The Qwest logo is a registered trademark of, and CyberCenter is a service
 mark of, Qwest Communications International Inc. in the U.S. and certain other
 countries.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X42445176
 
 

SOURCE Qwest Communications International Inc.
    DENVER, April 23 /PRNewswire Interactive News Release/ -- Qwest
 Communications International Inc. (NYSE:   Q), the broadband Internet
 communications company, announced today the company's first-quarter 2001
 service results in the 14-state local service area were the best in five to
 seven years for residential and small-business customers.  In addition,
 installation and repair results for residential customers in 2000 were among
 the best in the industry, according to a new Federal report.
     In the first three months of 2001, Qwest has shown continued service
 improvements in its installations, repairs, and out-of-service response
 intervals.  At the end of March, no customer in six states waited more than 30
 days for the installation of their first telephone line.  As a result of these
 improvements, total customer complaints in the first quarter 2001 were about
 30 percent fewer than the number reported for the same period last year.
     "We have improved service faster than anyone expected," said Afshin
 Mohebbi, Qwest president and COO.  "It isn't easy work, but it is the right
 thing to do for our customers.  We also know we have more work to do.  As we
 continue to invest in our network, our customers will continue to see
 improvement in their service and new broadband Internet communications
 services."
     Qwest's service data at the end of the first-quarter 2001 for residential
 and small-business customers showed:
 
     -- At the end of March, the number of customers who had been waiting more
        than 30 days for the installation of their first telephone line reached
        their lowest levels in seven years -- almost 80 percent fewer than
        March 2000;
     -- In six states in March no customer waited more than 30 days for the
        installation of their first telephone line;
     -- Nearly 99 percent of 5.1 million installation commitments were met on
        time -- the best results in five years;
     -- About 96 percent of total repair commitments were met on time -- the
        best results in five years;
     -- Repeat repairs within 30 days decreased more than seven percent from
        first quarter 2000;
     -- About 89 percent of service outages were repaired in less than 24 hours
        -- up from 77 percent from a year ago -- the best customer service
        results on record.
 
     These improvements are consistent with the service improvement goals Qwest
 set for the end of 2001, which included reducing delayed installations for new
 service and improving installation and repair results.  The improvements are
 also consistent with recently released FCC (Federal Communications Commission)
 Service Quality Reporting data for 2000 for 12 companies, which showed that
 among the major communications companies:
 
     -- Qwest was third in meeting its installation commitments to residential
        customers;
     -- Qwest was second in completing 16.5 million residential installations
        within one day (on average) of the customer placing the order;
     -- Qwest was second in taking an average of only 19 hours to fix
        residential service outages.
 
     Continued progress toward improving service for its retail customers is
 the reason the company recently announced its "One Call Solution" customer
 care for residential customers.  This major transformation of Qwest's customer
 care operations includes channeling customer calls immediately to service or
 sales consultants, depending on their needs.  More than 600 sales
 representatives have shifted to new customer care centers in an effort to
 serve customers faster, more efficiently and with enhanced service expertise.
     Improving service for all customers is a critical step in the process of
 opening its network to competitors so Qwest can re-enter the long-distance
 business.   Qwest's wholesale customers have also seen consistent quality
 improvements.  In March, 96 percent of all designed service due date
 commitments were met, an improvement from 88 percent last Fall.  The company
 has also improved the timeliness of wholesale service order processing by 84
 percent.
     Improving service to wholesale customers is part of Qwest's plan to gain
 approval from the FCC to offer long-distance services in the company's 14-
 state local service area.  Qwest is making rapid progress toward that goal.
 Competitors in the 14-state local service region now have easy access to 84
 percent of Qwest's customers through equipment they have co-located in Qwest
 facilities.  In addition, the company has completed 75 percent of the more
 than 50 workshop sessions scheduled with regulators, consumer advocates and
 competitors to gauge Qwest's compliance with the checklist that the FCC will
 use to determine whether to approve Qwest's applications to offer long-
 distance service.  Qwest expects to finish all the workshops this summer.
     Last week, Qwest also announced that it had begun region-wide independent
 testing of its operational support systems (OSS), a critical checklist item.
 Thirteen of the states in Qwest's local service area are participating in the
 test -- the fourteenth state, Arizona, is conducting its own test separately.
 Both tests should end in mid-summer.  Qwest expects to file with the FCC an
 application for approval to offer long-distance services in one state by late
 summer and to file applications for the remaining states later in 2001 and in
 early 2002.
 
     About Qwest
     Qwest Communications International Inc. (NYSE:   Q) is a leader in reliable,
 scalable and secure broadband Internet-based data, voice and image
 communications for businesses and consumers.  The Qwest Macro Capacity(R)
 Fiber Network, designed with the newest optical networking equipment for speed
 and efficiency, spans more than 106,000 miles globally.  For more information,
 please visit the Qwest web site at www.qwest.com.
 
     This release may contain projections and other forward-looking statements
 that involve risks and uncertainties.  These statements may differ materially
 from actual future events or results.  Readers are referred to the documents
 filed by Qwest with the Securities and Exchange Commission, specifically the
 most recent reports which identify important risk factors that could cause
 actual results to differ from those contained in the forward-looking
 statements, including potential fluctuations in quarterly results, volatility
 of Qwest's stock price, intense competition in the communications services
 market, changes in demand for Qwest's products and services, dependence on new
 product development and acceleration of the deployment of advanced new
 services, such as broadband data, wireless and video services, which could
 require substantial expenditure of financial and other resources in excess of
 contemplated levels, higher than anticipated employee levels, capital
 expenditures and operating expenses, rapid and significant changes in
 technology and markets, adverse changes in the regulatory or legislative
 environment affecting Qwest's business and delays in Qwest's ability to
 provide interLATA services within its 14-state local service territory,
 failure to maintain rights of way, and failure to achieve the projected
 synergies and financial results expected to result from the acquisition of U S
 WEST timely or at all and difficulties in combining the operations of Qwest
 and U S WEST.  This release may include analysts' estimates and other
 information prepared by third parties for which Qwest assumes no
 responsibility.  Qwest undertakes no obligation to review or confirm analysts'
 expectations or estimates or to release publicly any revisions to any forward-
 looking statements to reflect events or circumstances after the date hereof or
 to reflect the occurrence of unanticipated events.
 
     The Qwest logo is a registered trademark of, and CyberCenter is a service
 mark of, Qwest Communications International Inc. in the U.S. and certain other
 countries.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X42445176
 
 SOURCE  Qwest Communications International Inc.