Remedy Provides Global 2000 Companies With Real-Time Access to Critical Enterprise Data

More Than 200 Businesses Acquire Remedy Wireless to Manage Important

Information Using WAP-Enabled Devices



Apr 17, 2001, 01:00 ET from Remedy Corp.

    MOUNTAIN VIEW, Calif., April 17 /PRNewswire/ --
 Remedy(R) Corp., (Nasdaq:   RMDY), a leading provider of Information Technology
 Service Management (ITSM) and Customer Relationship Management (CRM)
 solutions, today announced that it has shipped Remedy(R) Wireless to more than
 200 companies including Sprint, 3M and Agilent Technologies. Now mobile
 employees can use their cell phones to access, update and manage critical
 business information anytime, anywhere.
     Remedy Wireless extends the reach of Remedy AR System applications to
 WAP-enabled devices. As a result, the sales force and other mobile employees
 can receive notifications, modify records and view time critical information
 instantly from any location--turning downtime into productive time and
 enhancing customer service. Sales people have increased self-service
 capabilities while in the field and can move more quickly on sales
 opportunities.
     "Untethered, real-time access to data is critical," said Jim Peterson,
 vice president of Core Products Unit. "With Remedy Wireless, workers can get
 information, make a decision and take decisive action, all through their
 mobile phones. That helps businesses maintain a competitive edge."
     By giving employees wireless access to Remedy's AR System, companies are
 maximizing their technology investments. Remedy Wireless is easily
 customizable for AR System applications. Its direct access URL and programmed
 submissions and queries provide for easy navigation.
 
     Pricing and Availability
     Remedy introduced Remedy Wireless in December 2000. The product is free to
 current Remedy Web Enterprise Edition customers with a valid support contract.
 New customers can acquire Remedy Wireless through the purchase of Remedy Web
 Enterprise Edition.
 
     About Remedy Corporation
     Remedy is a leading supplier of Information Technology Service Management
 (ITSM) and Customer Relationship Management (CRM) solutions, with customers
 using its products at more than 9,850 sites. Remedy's fast deployment programs
 and radical adaptability accelerate an organization's move to eBusiness as
 well as increasing the ability to continually differentiate from competitors.
 By focusing on internal and external service, Remedy's customers continually
 improve both their customer interactions and their internal operations to
 raise satisfaction and lower costs. More information on Remedy, its products
 and its services is available on the company's Web site at www.remedy.com.
 
 

SOURCE Remedy Corp.
    MOUNTAIN VIEW, Calif., April 17 /PRNewswire/ --
 Remedy(R) Corp., (Nasdaq:   RMDY), a leading provider of Information Technology
 Service Management (ITSM) and Customer Relationship Management (CRM)
 solutions, today announced that it has shipped Remedy(R) Wireless to more than
 200 companies including Sprint, 3M and Agilent Technologies. Now mobile
 employees can use their cell phones to access, update and manage critical
 business information anytime, anywhere.
     Remedy Wireless extends the reach of Remedy AR System applications to
 WAP-enabled devices. As a result, the sales force and other mobile employees
 can receive notifications, modify records and view time critical information
 instantly from any location--turning downtime into productive time and
 enhancing customer service. Sales people have increased self-service
 capabilities while in the field and can move more quickly on sales
 opportunities.
     "Untethered, real-time access to data is critical," said Jim Peterson,
 vice president of Core Products Unit. "With Remedy Wireless, workers can get
 information, make a decision and take decisive action, all through their
 mobile phones. That helps businesses maintain a competitive edge."
     By giving employees wireless access to Remedy's AR System, companies are
 maximizing their technology investments. Remedy Wireless is easily
 customizable for AR System applications. Its direct access URL and programmed
 submissions and queries provide for easy navigation.
 
     Pricing and Availability
     Remedy introduced Remedy Wireless in December 2000. The product is free to
 current Remedy Web Enterprise Edition customers with a valid support contract.
 New customers can acquire Remedy Wireless through the purchase of Remedy Web
 Enterprise Edition.
 
     About Remedy Corporation
     Remedy is a leading supplier of Information Technology Service Management
 (ITSM) and Customer Relationship Management (CRM) solutions, with customers
 using its products at more than 9,850 sites. Remedy's fast deployment programs
 and radical adaptability accelerate an organization's move to eBusiness as
 well as increasing the ability to continually differentiate from competitors.
 By focusing on internal and external service, Remedy's customers continually
 improve both their customer interactions and their internal operations to
 raise satisfaction and lower costs. More information on Remedy, its products
 and its services is available on the company's Web site at www.remedy.com.
 
 SOURCE  Remedy Corp.