Remedy Sponsors DCI Conference for Help Desk Professionals

Keynote Address Delivered to IT Service Professionals by Remedy Vice President



Apr 18, 2001, 01:00 ET from Remedy Corporation

    MOUNTAIN VIEW, Calif., April 18 /PRNewswire/ --
 Remedy(R) Corp. (Nasdaq:   RMDY), a leading provider of Information Technology
 Service Management (ITSM) and Customer Relationship Management (CRM)
 solutions, participated in the DCI Conference for Help Desk Professionals in
 Phoenix, Ariz., which concluded April 12. IT service and technical support
 professionals from global companies attended the conference to interact with
 industry experts and to learn about help desk and technical support products,
 strategies and tactics that work.
     John Siniawski, Remedy's vice president of marketing strategy, presented
 the April 12 keynote address, "Automated Workflow: The Key to Successfully
 Controlling ITSM." Siniawski stressed the importance of workflow in the IT
 infrastructure and how complete integration of all IT service management
 components is critical to its success. He presented a vision that was well
 received by the audience of forward thinking IT service professionals in
 attendance.
     "Since more than 60 percent of Fortune 100 companies are Remedy customers,
 it makes sense that IT service professionals look to a proven industry leader
 for vision," said Richard Guha, senior vice president of marketing at Remedy.
 "We successfully demonstrated the benefits of Remedy's solutions and how they
 are able to address the problems that IT service professionals face, while
 fulfilling our vision for completely integrated IT components."
     Additionally, Remedy's Tim Rochte, senior manager, ITSM product line,
 served as a member of the "Southwest Showcase Showdown" panel. Remedy customer
 Ken Leaman of Intellimark and Remedy partner Cathy Austin of Telamon presented
 case studies and spoke on behalf of their relationship with Remedy.
 
     About Remedy Corporation
     Remedy is a leading supplier of Information Technology Service Management
 (ITSM) and Customer Relationship Management (CRM) solutions, with customers
 using its products at more than 9,850 sites. Remedy's fast deployment programs
 and radical adaptability accelerate an organization's move to eBusiness as
 well as increasing the ability to continually differentiate from competitors.
 By focusing on internal and external service, Remedy's customers continually
 improve both their customer interactions and their internal operations to
 raise satisfaction and lower costs. More information on Remedy, its products
 and its services is available on the company's Web site at www.remedy.com.
 
     NOTE:  Remedy and Remedy Corporation & Design are trademarks of Remedy
 Corporation, Mountain View, California, which are registered or pending in
 certain jurisdictions. All other trademarks are the property of their
 respective owners.
 
 

SOURCE Remedy Corporation
    MOUNTAIN VIEW, Calif., April 18 /PRNewswire/ --
 Remedy(R) Corp. (Nasdaq:   RMDY), a leading provider of Information Technology
 Service Management (ITSM) and Customer Relationship Management (CRM)
 solutions, participated in the DCI Conference for Help Desk Professionals in
 Phoenix, Ariz., which concluded April 12. IT service and technical support
 professionals from global companies attended the conference to interact with
 industry experts and to learn about help desk and technical support products,
 strategies and tactics that work.
     John Siniawski, Remedy's vice president of marketing strategy, presented
 the April 12 keynote address, "Automated Workflow: The Key to Successfully
 Controlling ITSM." Siniawski stressed the importance of workflow in the IT
 infrastructure and how complete integration of all IT service management
 components is critical to its success. He presented a vision that was well
 received by the audience of forward thinking IT service professionals in
 attendance.
     "Since more than 60 percent of Fortune 100 companies are Remedy customers,
 it makes sense that IT service professionals look to a proven industry leader
 for vision," said Richard Guha, senior vice president of marketing at Remedy.
 "We successfully demonstrated the benefits of Remedy's solutions and how they
 are able to address the problems that IT service professionals face, while
 fulfilling our vision for completely integrated IT components."
     Additionally, Remedy's Tim Rochte, senior manager, ITSM product line,
 served as a member of the "Southwest Showcase Showdown" panel. Remedy customer
 Ken Leaman of Intellimark and Remedy partner Cathy Austin of Telamon presented
 case studies and spoke on behalf of their relationship with Remedy.
 
     About Remedy Corporation
     Remedy is a leading supplier of Information Technology Service Management
 (ITSM) and Customer Relationship Management (CRM) solutions, with customers
 using its products at more than 9,850 sites. Remedy's fast deployment programs
 and radical adaptability accelerate an organization's move to eBusiness as
 well as increasing the ability to continually differentiate from competitors.
 By focusing on internal and external service, Remedy's customers continually
 improve both their customer interactions and their internal operations to
 raise satisfaction and lower costs. More information on Remedy, its products
 and its services is available on the company's Web site at www.remedy.com.
 
     NOTE:  Remedy and Remedy Corporation & Design are trademarks of Remedy
 Corporation, Mountain View, California, which are registered or pending in
 certain jurisdictions. All other trademarks are the property of their
 respective owners.
 
 SOURCE  Remedy Corporation