Reportlinker Adds Top Supply Chain Business Process Outsourcing Vendors, Black Book Survey Results

Jun 01, 2010, 08:07 ET from Reportlinker

NEW YORK, June 1 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Top Supply Chain Business Process Outsourcing Vendors, Black Book Survey Results

http://www.reportlinker.com/p0199252/2009-Top-Supply-Chain-Business-Process-Outsourcing-Vendors-Black-Book--Survey-2009-Results.html

In 2009, the Black Book SCM industry user survey investigated over 350 contracts held by 1,400+ of the top businesses, organizations and conglomerate corporations globally.

In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0–10 scale per KPI.

Key findings

Key finding: most important customer satisfaction KPIs

Client relationship and cultural fit and trust are the most important attributes influencing SCM client satisfaction with their 2009 outsourcing providers.

Key finding: vendor dissatisfaction is uncommon in the SCM outsourcing industry among top ranked suppliers

Strong dissatisfaction is uncommon in the enterprise SCM sector, occurring in less than 5.4% of US client types, 3.8% of UK firms, 7.0% of EMEA customers and 11.3% of international corporations report a dissatisfaction rate above the midpoint.

Key finding: comprehensive services vendor arrangements from a comprehensive/end-to-end SCM vendor produces the highest satisfaction rates

INTRODUCTION 5

Overview of Supply Chain BPO 5

SUMMARY 6

Survey overview 6

Key findings 6

SCM outsourcing – top honors overall 2009 6

SCM outsourcing – top vendor by function 2009 6

SCM outsourcing – top vendor by market cap 2009 7

BLACK BOOK METHODOLOGY 8

How the data sets are collected 8

Understanding the statistical confidence of Black Book data 8

Who participates in the Black Book ranking process 8

SCM outsourcing vendor rankings and results 2009 9

SCM GROWTH 2010–2011 10

TOP 20 SCM OUTSOURCING VENDORS 11

STOP LIGHT SCORING KEY 12

Operational excellence of SCM outsourcing vendors 12

OVERALL KPI LEADERS 17

Top score per individual criteria 17

Outsourcing vendors with most #1 individual criteria scores 18

INDIVIDUAL KEY PERFORMANCE 19

APPENDIX 38

Orbys consulting 38

Disclaimer 38

Companies mentioned

UPS, GXS, DB Schenker, Accenture, IBM Global, DHL, WNS, Fed Ex, Genpact, NAL Worldwide, Forte, ICT Group, PFS Web, Arvata, OHL, Infosys, RR Donnelley, Mphasis EDS, Sutherland, Wipro

To order this report:

Business Outsourcing Industry: Top Supply Chain Business Process Outsourcing Vendors, Black Book Survey Results

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Nicolas Bombourg

Reportlinker

Email: nbo@reportlinker.com

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