SAFECO Selects Onyx Software to Power Its Distributor Relationship Management Initiative

Onyx Solution to Supply SAFECO With Industry-Specific Technology

And Strategy to Maximize Distributor Relationships



Apr 17, 2001, 01:00 ET from Onyx Software Corp.

    BELLEVUE, Wash. and SEATTLE, April 17 /PRNewswire/ -- Building on its
 strong commitment to its distributors, SAFECO Life & Investments announced it
 has selected Onyx Software (Nasdaq: ONXS) to provide technology and services
 that will power the strategy behind the company's distributor relationship
 management initiative.
     The news comes on the heels of Onyx's announcement with Microsoft
 Corporation to jointly deliver powerful customer relationship management (CRM)
 solutions to leading enterprises in high-demand vertical markets, starting
 with financial services.  With the Onyx Investment Management Edition -- a
 100-percent, Web-based solution that uses native-XML integration services
 running on the Microsoft .NET Enterprise Servers -- SAFECO can power its sales
 center with the tools, information and customer insights it needs for building
 valuable customer relationships and its relationship network across its
 customers, partners and distributors.
     "We view our relationship with Onyx as a foundation stone in implementing
 a total distributor relationship management strategy that will immediately
 benefit our sales and marketing initiatives," said Randy Talbot, president of
 SAFECO Life & Investments.  "We're confident that with our Onyx solution, we
 can immediately optimize existing relationships, support our growth objectives
 and realize a high return for our investment."
     With more than 80 financial institutions as customers, Onyx is known for
 its commitment to its customers' success.  Onyx go-to-market services,
 consulting and client services will help SAFECO implement strategies that
 leverage Onyx's tools for optimizing relationships across all channels,
 streamlining internal operations, centralizing and sharing customer data
 across divisions, and broadening the scope of products, services and markets
 served.
     "Financial services leaders worldwide are all too familiar with
 hard-to-implement CRM software and the hoops customers have to jump through to
 get the value they've been promised," said Brent Frei, president of Onyx
 Software.  "By selecting Onyx Software to power its CRM initiative, SAFECO can
 focus on the business of finding, selling, up-selling, thrilling and keeping
 customers with industry-specific workflows, best practices process maps and
 key metrics for assessing marketing effectiveness, sales performance,
 distributor profitability and revenue forecasting."
 
     About SAFECO
     SAFECO, in business since 1923, is a Fortune 500 diversified financial
 services company based in Seattle.  SAFECO and its more than
 17,000 independent agents and financial advisors provide premier insurance and
 financial services to individual and business customers.  More information
 about SAFECO can be found on its Website, www.safeco.com.
 
     About Onyx Software
     Onyx Software Corp. (Nasdaq: ONXS), is a global supplier of
 customer-centric e-business enterprise applications that power a company's
 entire business world, connecting sales, marketing and service organizations
 with customers and partners.  Onyx products deliver the critical functionality
 needed to attract, acquire, and retain partners and customers across all
 channels and touch points providing the flexibility, reliability and
 scalability needed to realize a high return on investment and forge a
 competitive advantage in today's marketplace.  Onyx offers the comprehensive
 mix of technology, strategic services, and implementation support to deliver
 enterprise business value through a branded, seamless customer experience.
     Onyx customers include American Express, Broadwing, Commerce One, Credit
 Suisse, Dreyfus, FirstWorld Communications, Portland Trail Blazers, Prudential
 Securities and Sierra Health Services.  Additional information can be obtained
 by phone at 888-275-6699, email at info@onyx.com or via the Web at
 www.onyx.com.
 
     This press release contains forward-looking statements.  Forward-looking
 statements are based on the opinions and estimates of management at the time
 of the statements are made and are subject to risks and uncertainties that
 could cause actual results to differ materially from those anticipated in the
 forward-looking statements.  The words "believe," "expect," "intend,"
 "anticipate," variations of such words, and similar expressions identify
 forward-looking statements, but their absence does not mean that the statement
 is not forward-looking.  These statements are not guarantees of future
 performance and are subject to risks, uncertainties and assumptions that are
 difficult to predict.  Factors that could affect Onyx's actual results
 include, but are not limited to, the "Important Factors That May Affect Our
 Business, Our Results of Operations and Our Stock Price" described in our
 annual report on form 10-K for the year ending December 31, 2000.  Readers are
 cautioned not to place undue reliance upon these forward-looking statements
 that speak only as to the date of this release.  Onyx undertakes no obligation
 to update publicly any forward-looking statements to reflect new information,
 events or circumstances after the date of this release or to reflect the
 occurrence of unanticipated events.
 
 

SOURCE Onyx Software Corp.
    BELLEVUE, Wash. and SEATTLE, April 17 /PRNewswire/ -- Building on its
 strong commitment to its distributors, SAFECO Life & Investments announced it
 has selected Onyx Software (Nasdaq: ONXS) to provide technology and services
 that will power the strategy behind the company's distributor relationship
 management initiative.
     The news comes on the heels of Onyx's announcement with Microsoft
 Corporation to jointly deliver powerful customer relationship management (CRM)
 solutions to leading enterprises in high-demand vertical markets, starting
 with financial services.  With the Onyx Investment Management Edition -- a
 100-percent, Web-based solution that uses native-XML integration services
 running on the Microsoft .NET Enterprise Servers -- SAFECO can power its sales
 center with the tools, information and customer insights it needs for building
 valuable customer relationships and its relationship network across its
 customers, partners and distributors.
     "We view our relationship with Onyx as a foundation stone in implementing
 a total distributor relationship management strategy that will immediately
 benefit our sales and marketing initiatives," said Randy Talbot, president of
 SAFECO Life & Investments.  "We're confident that with our Onyx solution, we
 can immediately optimize existing relationships, support our growth objectives
 and realize a high return for our investment."
     With more than 80 financial institutions as customers, Onyx is known for
 its commitment to its customers' success.  Onyx go-to-market services,
 consulting and client services will help SAFECO implement strategies that
 leverage Onyx's tools for optimizing relationships across all channels,
 streamlining internal operations, centralizing and sharing customer data
 across divisions, and broadening the scope of products, services and markets
 served.
     "Financial services leaders worldwide are all too familiar with
 hard-to-implement CRM software and the hoops customers have to jump through to
 get the value they've been promised," said Brent Frei, president of Onyx
 Software.  "By selecting Onyx Software to power its CRM initiative, SAFECO can
 focus on the business of finding, selling, up-selling, thrilling and keeping
 customers with industry-specific workflows, best practices process maps and
 key metrics for assessing marketing effectiveness, sales performance,
 distributor profitability and revenue forecasting."
 
     About SAFECO
     SAFECO, in business since 1923, is a Fortune 500 diversified financial
 services company based in Seattle.  SAFECO and its more than
 17,000 independent agents and financial advisors provide premier insurance and
 financial services to individual and business customers.  More information
 about SAFECO can be found on its Website, www.safeco.com.
 
     About Onyx Software
     Onyx Software Corp. (Nasdaq: ONXS), is a global supplier of
 customer-centric e-business enterprise applications that power a company's
 entire business world, connecting sales, marketing and service organizations
 with customers and partners.  Onyx products deliver the critical functionality
 needed to attract, acquire, and retain partners and customers across all
 channels and touch points providing the flexibility, reliability and
 scalability needed to realize a high return on investment and forge a
 competitive advantage in today's marketplace.  Onyx offers the comprehensive
 mix of technology, strategic services, and implementation support to deliver
 enterprise business value through a branded, seamless customer experience.
     Onyx customers include American Express, Broadwing, Commerce One, Credit
 Suisse, Dreyfus, FirstWorld Communications, Portland Trail Blazers, Prudential
 Securities and Sierra Health Services.  Additional information can be obtained
 by phone at 888-275-6699, email at info@onyx.com or via the Web at
 www.onyx.com.
 
     This press release contains forward-looking statements.  Forward-looking
 statements are based on the opinions and estimates of management at the time
 of the statements are made and are subject to risks and uncertainties that
 could cause actual results to differ materially from those anticipated in the
 forward-looking statements.  The words "believe," "expect," "intend,"
 "anticipate," variations of such words, and similar expressions identify
 forward-looking statements, but their absence does not mean that the statement
 is not forward-looking.  These statements are not guarantees of future
 performance and are subject to risks, uncertainties and assumptions that are
 difficult to predict.  Factors that could affect Onyx's actual results
 include, but are not limited to, the "Important Factors That May Affect Our
 Business, Our Results of Operations and Our Stock Price" described in our
 annual report on form 10-K for the year ending December 31, 2000.  Readers are
 cautioned not to place undue reliance upon these forward-looking statements
 that speak only as to the date of this release.  Onyx undertakes no obligation
 to update publicly any forward-looking statements to reflect new information,
 events or circumstances after the date of this release or to reflect the
 occurrence of unanticipated events.
 
 SOURCE  Onyx Software Corp.