SEI Information Technology Adds Scientific Learning to Its Growing Roster Of High-Tech Clients for Customer Care Services

The Leading Developer of Scientifically-Based Language and Reading Training

Programs for Schools is Just the Latest Among a Host of Software/High-Tech

Clients for Which SEI Provides Comprehensive Customer Care/Technical Support

Services



Apr 04, 2001, 01:00 ET from SEI Information Technology

    CHICAGO, April 4 /PRNewswire/ -- SEI Information Technology, a
 Chicago-based full-service, nationwide e-business and CRM integrator and IT
 services firm recently delivered a comprehensive customer care solution to
 Scientific Learning, an industry-leader and developer of language and reading
 training programs based on breakthroughs in brain research.  The Berkeley, CA
 company contracted with SEI for the provision of technical and procedural
 on-call support services for users of its array of educational software
 products.  From a state-of-the-art call center located in Fargo, ND, trained
 and experienced SEI technicians troubleshoot problems and provide rapid
 solutions to technical and procedural questions from users of Scientific
 Learning software, 14 hours each week day with more limited hours on Saturday.
     Scientific Learning turned to SEI because, due to rapid growth, the
 company needed to quickly implement a cost-effective, responsive scalable
 internal support operation.  Among the issues the company faced were rising
 facilities and training costs, staff recruitment concerns and the need to
 expand rapidly to handle heavy seasonal call loads.  In response to these
 challenges, Scientific Learning turned to SEI for an outsourced solution, and
 was pleased with the results.
     "We were impressed by the depth of security, and reasonable pricing of
 SEI's solution," says Da Costa.  "We also valued the scalability of their
 center.  From the onset of the project, top executives from SEI Information
 Technology visited our site to analyze our business model and find the service
 center solution that was right for our company."  Now in full operation, the
 support solution is resulting in increased levels of customer satisfaction, as
 well as significant savings to Scientific Learning.  As Da Costa sums it up,
 "SEI has provided a very important customer service solution and made a
 significant contribution to helping us to reach our goals."
     Scientific Learning joins a substantial number of other support and
 customer care clients in the software and high-tech sector, for whom SEI has
 handled everything from e-mail, Internet, and phone-based technical support to
 product fulfillment services, to call center re-engineering and strategy
 consulting services.  Among the high-tech and software companies for which SEI
 has provided comprehensive customer care and technical support solutions are:
     -- Visual Insights -- the world's leading provider of data
        visualization-based software and services for business performance
        analysis.  Visual Insights was formed in 1997 to commercialize Lucent
        Technologies Bell Laboratories' extensive research and development
        efforts in data visualization
     -- Teach.com -- a leading developer of web-enabled technical and business
        training programs and solutions
     -- Navigation Technologies -- The world's leading developer, and the
        developer of the most accurate and comprehensive of navigable,
        geographic map databases, used in such applications as Mapquest.com,
        and in-car
     -- Peter Martin Software -- A leading developer of core operations
        management software for non-profit organizations.
     -- Vasco Data Security -- An international provider of encryption and data
        security hardware and software solutions, including tokens, smart cards
        and biometric technology, integrated authentication, access control,
        and auditing and accounting facilities.
 
     "We have built a very strong portfolio of clients in the high-tech
 software sector," says Greg Lewis, Director of SEI's Customer Care Operations
 (CCO) business unit.  "Software companies understand that quality customer
 technical and users support is are absolutely integral to their overall value
 proposition -- they know that no matter how good the products is, customers
 won't be loyal for long if it's poorly supported.  In SEI, these companies
 have found a partner that can provide a seamless, high-quality support
 solution that is scalable to their changing needs.  We plan to continue to
 leverage this expertise, positioning ourselves as the Customer Care vendor of
 choice for software vendors and other high-tech companies."
 
     About SEI Information Technology
     SEI Information Technology is a uniquely experienced, full-service
 provider of fast time-to-market e-business and CRM solutions for emerging and
 mid-market companies nationwide.  SEI addresses the diverse challenges of
 companies in various sectors with a comprehensive suite of services -- from
 concept and strategy development to application development and integration,
 to application maintenance, support, and hosting.  Founded in 1969, SEI is
 headquartered in Chicago, has offices in New York, Los Angeles, Oak Brook, IL,
 and Fargo, ND, and employs some 400 technology and business consulting
 professionals.  For more information on SEI, call 888/734-7343, or log on to:
 www.sei-it.com .
 
     For information about Scientific Learning, contact Cynthia Myers,
 510-665-2224, cmyers@scilearn.com or go to www.scientificlearning.com .
 
     CONTACT:  Michael McDermott of SEI Information Technology, 312-440-8300,
 mmcdermott@sei-it.com .
 
 

SOURCE SEI Information Technology
    CHICAGO, April 4 /PRNewswire/ -- SEI Information Technology, a
 Chicago-based full-service, nationwide e-business and CRM integrator and IT
 services firm recently delivered a comprehensive customer care solution to
 Scientific Learning, an industry-leader and developer of language and reading
 training programs based on breakthroughs in brain research.  The Berkeley, CA
 company contracted with SEI for the provision of technical and procedural
 on-call support services for users of its array of educational software
 products.  From a state-of-the-art call center located in Fargo, ND, trained
 and experienced SEI technicians troubleshoot problems and provide rapid
 solutions to technical and procedural questions from users of Scientific
 Learning software, 14 hours each week day with more limited hours on Saturday.
     Scientific Learning turned to SEI because, due to rapid growth, the
 company needed to quickly implement a cost-effective, responsive scalable
 internal support operation.  Among the issues the company faced were rising
 facilities and training costs, staff recruitment concerns and the need to
 expand rapidly to handle heavy seasonal call loads.  In response to these
 challenges, Scientific Learning turned to SEI for an outsourced solution, and
 was pleased with the results.
     "We were impressed by the depth of security, and reasonable pricing of
 SEI's solution," says Da Costa.  "We also valued the scalability of their
 center.  From the onset of the project, top executives from SEI Information
 Technology visited our site to analyze our business model and find the service
 center solution that was right for our company."  Now in full operation, the
 support solution is resulting in increased levels of customer satisfaction, as
 well as significant savings to Scientific Learning.  As Da Costa sums it up,
 "SEI has provided a very important customer service solution and made a
 significant contribution to helping us to reach our goals."
     Scientific Learning joins a substantial number of other support and
 customer care clients in the software and high-tech sector, for whom SEI has
 handled everything from e-mail, Internet, and phone-based technical support to
 product fulfillment services, to call center re-engineering and strategy
 consulting services.  Among the high-tech and software companies for which SEI
 has provided comprehensive customer care and technical support solutions are:
     -- Visual Insights -- the world's leading provider of data
        visualization-based software and services for business performance
        analysis.  Visual Insights was formed in 1997 to commercialize Lucent
        Technologies Bell Laboratories' extensive research and development
        efforts in data visualization
     -- Teach.com -- a leading developer of web-enabled technical and business
        training programs and solutions
     -- Navigation Technologies -- The world's leading developer, and the
        developer of the most accurate and comprehensive of navigable,
        geographic map databases, used in such applications as Mapquest.com,
        and in-car
     -- Peter Martin Software -- A leading developer of core operations
        management software for non-profit organizations.
     -- Vasco Data Security -- An international provider of encryption and data
        security hardware and software solutions, including tokens, smart cards
        and biometric technology, integrated authentication, access control,
        and auditing and accounting facilities.
 
     "We have built a very strong portfolio of clients in the high-tech
 software sector," says Greg Lewis, Director of SEI's Customer Care Operations
 (CCO) business unit.  "Software companies understand that quality customer
 technical and users support is are absolutely integral to their overall value
 proposition -- they know that no matter how good the products is, customers
 won't be loyal for long if it's poorly supported.  In SEI, these companies
 have found a partner that can provide a seamless, high-quality support
 solution that is scalable to their changing needs.  We plan to continue to
 leverage this expertise, positioning ourselves as the Customer Care vendor of
 choice for software vendors and other high-tech companies."
 
     About SEI Information Technology
     SEI Information Technology is a uniquely experienced, full-service
 provider of fast time-to-market e-business and CRM solutions for emerging and
 mid-market companies nationwide.  SEI addresses the diverse challenges of
 companies in various sectors with a comprehensive suite of services -- from
 concept and strategy development to application development and integration,
 to application maintenance, support, and hosting.  Founded in 1969, SEI is
 headquartered in Chicago, has offices in New York, Los Angeles, Oak Brook, IL,
 and Fargo, ND, and employs some 400 technology and business consulting
 professionals.  For more information on SEI, call 888/734-7343, or log on to:
 www.sei-it.com .
 
     For information about Scientific Learning, contact Cynthia Myers,
 510-665-2224, cmyers@scilearn.com or go to www.scientificlearning.com .
 
     CONTACT:  Michael McDermott of SEI Information Technology, 312-440-8300,
 mmcdermott@sei-it.com .
 
 SOURCE  SEI Information Technology