SEI Lands Major Support Agreement with Aspeon Inc.

SEI Will Provide Outsourced Technical Support to 3000 Retail Outlets That

Employ Aspeon's Point of Sale Solutions-Including Baskin Robbins, Dunkin

Donuts, Jamba Juice, and Others. The Deal Consolidates SEI's Position as A

Leading Provider of Support Services to Franchised Businesses.



Apr 11, 2001, 01:00 ET from SEI Information Technology

    CHICAGO, Ill., April 11 /PRNewswire/ -- Full-Service IT Solution Provider
 SEI Information Technology inked an agreement with Aspeon Inc. to provide
 customer support to some 3,000 retail outlets that employ Aspeon's Point of
 Sale Solutions, which handle cash management, labor scheduling, inventory
 control, and other core store management functions.  The outlets represent
 some 20 franchised restaurants and business concepts, including such famous
 names as Baskin Robbins, Dunkin Donuts, Quizno's Subs, White Hen Pantry, Jamba
 Juice, Blimpie Subs, Red Robin, and Xando/Cosi.  Under the terms of the
 agreement, each outlet will receive 24 hour-a-day, 365 day-a-year support,
 provided by SEI technicians, who troubleshoot problems and provide rapid
 solutions to technical and procedural questions from SEI's state-of-the-art
 call center in Fargo, ND.
     The agreement is the result of Aspeon's careful evaluation of the best
 method to deliver quality Help Desk Support services to its large, distributed
 user community.  Several months of analysis convinced Aspeon that they (and
 their clients) would be best served if the company focused on its core
 business of developing, refining, and marketing point of sale systems, rather
 than concentrating on the provision of technical support.  To facilitate this
 focus, realize cost savings, and ensure scalable, superior service, Aspeon
 outsourced its support functions to SEI. "Although it is a critical service,
 we decided to outsource our help desk operation because it was not a core
 competency," said John Luidens, Executive Vice President of Sales and Services
 for Aspeon. "As we move our business forward, we have to focus on point of
 sale design and manufacturing, services, and enterprise solutions."
     SEI's extensive record of experience providing technical support for POS
 systems in franchised restaurants and other businesses was a leading factor in
 Aspeon's selection.  In particular, SEI's long-standing relationship with
 McDonald's Corporation-an Aspeon client-was critical.  For over 15 years, SEI
 has provided technical and procedural support for users of in-store systems in
 corporate and owner-operated McDonald's restaurants, and currently supports
 some 7,000 North American McDonald's restaurants.  Said Luidens, "We selected
 SEI because of the company's extensive operations background and proven record
 of performance with foodservice organizations.  Through this alliance, we can
 now offer our customers a best-in-class call center, which is vital for a well
 managed support and maintenance process."
     The deal is especially noteworthy because it consolidates SEI's position
 as a true world leader in the provision of technical and procedural support
 services to franchised retail businesses.  In addition to Aspeon and
 McDonald's outlets, SEI supports in-store systems at more than 2,000 Jiffy
 Lube quick oil-change facilities nationwide.  Said SEI President and Chief
 Executive Officer, Fidelis Umeh, "I am very pleased at how SEI has penetrated
 and saturated this market in recent years, establishing fruitful business
 relationships not only with the leading players in franchised retail business,
 but now also, with Aspeon, a technology company that supports them.  SEI truly
 understands this business sector, its business needs and operational nuances,
 and has shown that we can consistently deliver support solutions that are at
 once comprehensive, scalable, and cost-effective, and meet the most stringent
 service levels in the industry."
 
     About SEI Information Technology
     SEI Information Technology is a uniquely experienced, full-service
 provider of fast time-to-market technical and business solutions to emerging,
 mid-market, and enterprise clients nationwide.  SEI addresses the diverse
 challenges of companies in various sectors with a comprehensive suite of
 services-from concept and strategy development to application development and
 integration, to application maintenance, 24 x 7 x 365 technical, user, and
 customer support, and application hosting services.  Founded in 1969, SEI is
 headquartered in Chicago, has offices in New York, Los Angeles, Irvine, CA,
 Oak Brook, IL, Merrillville, IN, and Fargo, ND, and employs some 400
 technology and business consulting professionals.  For more information on
 SEI, call 888.734.7343, or logon to www.sei-it.com .
 
     About Aspeon Inc.
     Aspeon is a leading manufacturer and provider of Point of Sale systems,
 services, and enterprise technology solutions for the retail and foodservice
 markets.  For more information on Aspeon, call 800.428.7776, or logon to
 www.aspeon.com .
 
     Contact:  Michael McDermott, Manager, Corporate Communications and
 Marketing of SEI Information Technology, 312-440-8300, mmcdermott@sei-it.com ;
 Ken Krause of Tech Image Ltd., 847-632-0040 ext. 228,
 ken.krause@techimage.com, for SEI Information Technology
 
 

SOURCE SEI Information Technology
    CHICAGO, Ill., April 11 /PRNewswire/ -- Full-Service IT Solution Provider
 SEI Information Technology inked an agreement with Aspeon Inc. to provide
 customer support to some 3,000 retail outlets that employ Aspeon's Point of
 Sale Solutions, which handle cash management, labor scheduling, inventory
 control, and other core store management functions.  The outlets represent
 some 20 franchised restaurants and business concepts, including such famous
 names as Baskin Robbins, Dunkin Donuts, Quizno's Subs, White Hen Pantry, Jamba
 Juice, Blimpie Subs, Red Robin, and Xando/Cosi.  Under the terms of the
 agreement, each outlet will receive 24 hour-a-day, 365 day-a-year support,
 provided by SEI technicians, who troubleshoot problems and provide rapid
 solutions to technical and procedural questions from SEI's state-of-the-art
 call center in Fargo, ND.
     The agreement is the result of Aspeon's careful evaluation of the best
 method to deliver quality Help Desk Support services to its large, distributed
 user community.  Several months of analysis convinced Aspeon that they (and
 their clients) would be best served if the company focused on its core
 business of developing, refining, and marketing point of sale systems, rather
 than concentrating on the provision of technical support.  To facilitate this
 focus, realize cost savings, and ensure scalable, superior service, Aspeon
 outsourced its support functions to SEI. "Although it is a critical service,
 we decided to outsource our help desk operation because it was not a core
 competency," said John Luidens, Executive Vice President of Sales and Services
 for Aspeon. "As we move our business forward, we have to focus on point of
 sale design and manufacturing, services, and enterprise solutions."
     SEI's extensive record of experience providing technical support for POS
 systems in franchised restaurants and other businesses was a leading factor in
 Aspeon's selection.  In particular, SEI's long-standing relationship with
 McDonald's Corporation-an Aspeon client-was critical.  For over 15 years, SEI
 has provided technical and procedural support for users of in-store systems in
 corporate and owner-operated McDonald's restaurants, and currently supports
 some 7,000 North American McDonald's restaurants.  Said Luidens, "We selected
 SEI because of the company's extensive operations background and proven record
 of performance with foodservice organizations.  Through this alliance, we can
 now offer our customers a best-in-class call center, which is vital for a well
 managed support and maintenance process."
     The deal is especially noteworthy because it consolidates SEI's position
 as a true world leader in the provision of technical and procedural support
 services to franchised retail businesses.  In addition to Aspeon and
 McDonald's outlets, SEI supports in-store systems at more than 2,000 Jiffy
 Lube quick oil-change facilities nationwide.  Said SEI President and Chief
 Executive Officer, Fidelis Umeh, "I am very pleased at how SEI has penetrated
 and saturated this market in recent years, establishing fruitful business
 relationships not only with the leading players in franchised retail business,
 but now also, with Aspeon, a technology company that supports them.  SEI truly
 understands this business sector, its business needs and operational nuances,
 and has shown that we can consistently deliver support solutions that are at
 once comprehensive, scalable, and cost-effective, and meet the most stringent
 service levels in the industry."
 
     About SEI Information Technology
     SEI Information Technology is a uniquely experienced, full-service
 provider of fast time-to-market technical and business solutions to emerging,
 mid-market, and enterprise clients nationwide.  SEI addresses the diverse
 challenges of companies in various sectors with a comprehensive suite of
 services-from concept and strategy development to application development and
 integration, to application maintenance, 24 x 7 x 365 technical, user, and
 customer support, and application hosting services.  Founded in 1969, SEI is
 headquartered in Chicago, has offices in New York, Los Angeles, Irvine, CA,
 Oak Brook, IL, Merrillville, IN, and Fargo, ND, and employs some 400
 technology and business consulting professionals.  For more information on
 SEI, call 888.734.7343, or logon to www.sei-it.com .
 
     About Aspeon Inc.
     Aspeon is a leading manufacturer and provider of Point of Sale systems,
 services, and enterprise technology solutions for the retail and foodservice
 markets.  For more information on Aspeon, call 800.428.7776, or logon to
 www.aspeon.com .
 
     Contact:  Michael McDermott, Manager, Corporate Communications and
 Marketing of SEI Information Technology, 312-440-8300, mmcdermott@sei-it.com ;
 Ken Krause of Tech Image Ltd., 847-632-0040 ext. 228,
 ken.krause@techimage.com, for SEI Information Technology
 
 SOURCE  SEI Information Technology