Service Center Online(SM) Offers Repair Referrals From Database of 1.2 Million Service Professionals

Product Assist(R) Tool Is the Most Robust Referral Network in the U.S.



Apr 19, 2001, 01:00 ET from N.E.W. Customer Service Companies, Inc.

    DULLES, Va., and PITTSBURGH, April 19 /PRNewswire/ -- N.E.W. Customer
 Service Companies, Inc., (NEW) and e-genco, announced today that the
 nationwide network of repair professionals available through their Product
 Assist(R) Service Center Online(SM) module now exceeds 1.2 million.  Product
 Assist is a comprehensive online customer care solution for retailers,
 manufacturers and Internet portals that has been developed jointly by NEW and
 e-genco, both experts in customer service and logistics.
     Service Center Online accesses NEW's service center database to provide
 consumers with a selection of service professionals in their area qualified to
 perform their product repair or home improvement need.  The core of the
 service network was built from NEW's 17-year history of managing consumer
 product repairs as the nation's leading administrator of service contracts for
 consumer products.  Consumers can view basic information about each provider,
 get driving directions, see how other consumers rated a service provider by
 the overall Consumer Rating score, learn whether the service provider is
 authorized by a manufacturer to perform repairs and purchase parts, and more.
 Many network service providers even offer convenient online appointment
 scheduling.
     Pete Rector, President of e-genco commented, "The expansion of repair
 alternatives to over 1.2 million locations further enhances Product Assist as
 the pre-eminent aftermarket product centric tool.  Now, more than ever,
 manufacturers and retailers have a comprehensive web-based product to ensure
 repeat business through long term consumer satisfaction.  The ability to
 provide immediate access to product repair alternatives in a consumer's
 neighborhood is a huge competitive advantage for anyone who wants to build
 profitable relationships with consumers."
     Service Center Online can be implemented as a stand-alone application or
 seamlessly integrated with the other core services of the Product Assist
 CustomerCare Center, including Quick Assist(SM), Return Assist(SM), My
 Warranty File(SM) and 24/7 Customer Care.  Retail clients can experience a
 significant reduction in customer product returns by offering 24/7 Customer
 Care and Service Center Online to their customers, in conjunction with Quick
 Assist, a self-help trouble-shooting tool, and Return Assist(SM), a complete
 reverse logistics entitlement and processing application.
     "The expansion of our service provider database is significant: Service
 Center Online is the most robust referral network available, offering a
 nationwide repair network of service professionals for a consumer's home
 needs, from roof to lawn and everything in between," said Brad Berkson,
 President and COO of NEW Interactive Services.  "Service Center Online is an
 important element of after-the-sale support that retailers, manufacturers and
 Internet portals can use to enhance customer loyalty and product
 satisfaction," he continued.
 
     About NEW and RepairNow(SM)
     N.E.W. Customer Service Companies, Inc. (NEW) (http://www.newcorp.com) is
 the nation's largest marketer and administrator of extended service contracts
 for consumer products.  NEW and its e-commerce affiliate, RepairNow.com, Inc.,
 administer extended service contracts and other buyer protection and
 information services on behalf of retailers, financial services firms and
 manufacturers, providing coverage last year to more than 100 million
 consumers.  RepairNow.com(SM) is the online extension of NEW's business,
 offering robust content of product information and a national service listing
 of more than 1,200,000 service professionals.  Together, NEW and RepairNow
 bring complete customer care solutions to industry leaders in retail,
 manufacturing, utility and financial services.
     NEW and RepairNow are headquartered in Dulles, Virginia and operate an
 award-winning call center in Great Falls, Montana, with additional offices in
 Sterling, Virginia and Coon Rapids, Iowa.  NEW has more than 800 employees
 nationwide.
 
     About GENCO
     GENCO Distribution System (http://www.genco.com) is one of North America's
 leading providers of Product Life Cycle Logistics Services.  GENCO offers
 retailers and manufacturers with a variety of direct and reverse logistics
 services.  The company's Direct Logistics Services include Distribution Center
 Management, Warehouse Management Systems, Co-Pack and Fulfillment Operations
 and Freight Forwarding.  GENCO's Reverse Logistics services include e-returns,
 Return Center Management, Return Center Software, Asset Recovery Services and
 Transportation Management.
     e-genco is the recently formed online division of GENCO Distribution
 System, drawing on the parent company's experience in processing over $6
 billion in returns annually, servicing over 13,000 retail locations and
 managing over 13 million square feet of processing center space.
 
 

SOURCE N.E.W. Customer Service Companies, Inc.
    DULLES, Va., and PITTSBURGH, April 19 /PRNewswire/ -- N.E.W. Customer
 Service Companies, Inc., (NEW) and e-genco, announced today that the
 nationwide network of repair professionals available through their Product
 Assist(R) Service Center Online(SM) module now exceeds 1.2 million.  Product
 Assist is a comprehensive online customer care solution for retailers,
 manufacturers and Internet portals that has been developed jointly by NEW and
 e-genco, both experts in customer service and logistics.
     Service Center Online accesses NEW's service center database to provide
 consumers with a selection of service professionals in their area qualified to
 perform their product repair or home improvement need.  The core of the
 service network was built from NEW's 17-year history of managing consumer
 product repairs as the nation's leading administrator of service contracts for
 consumer products.  Consumers can view basic information about each provider,
 get driving directions, see how other consumers rated a service provider by
 the overall Consumer Rating score, learn whether the service provider is
 authorized by a manufacturer to perform repairs and purchase parts, and more.
 Many network service providers even offer convenient online appointment
 scheduling.
     Pete Rector, President of e-genco commented, "The expansion of repair
 alternatives to over 1.2 million locations further enhances Product Assist as
 the pre-eminent aftermarket product centric tool.  Now, more than ever,
 manufacturers and retailers have a comprehensive web-based product to ensure
 repeat business through long term consumer satisfaction.  The ability to
 provide immediate access to product repair alternatives in a consumer's
 neighborhood is a huge competitive advantage for anyone who wants to build
 profitable relationships with consumers."
     Service Center Online can be implemented as a stand-alone application or
 seamlessly integrated with the other core services of the Product Assist
 CustomerCare Center, including Quick Assist(SM), Return Assist(SM), My
 Warranty File(SM) and 24/7 Customer Care.  Retail clients can experience a
 significant reduction in customer product returns by offering 24/7 Customer
 Care and Service Center Online to their customers, in conjunction with Quick
 Assist, a self-help trouble-shooting tool, and Return Assist(SM), a complete
 reverse logistics entitlement and processing application.
     "The expansion of our service provider database is significant: Service
 Center Online is the most robust referral network available, offering a
 nationwide repair network of service professionals for a consumer's home
 needs, from roof to lawn and everything in between," said Brad Berkson,
 President and COO of NEW Interactive Services.  "Service Center Online is an
 important element of after-the-sale support that retailers, manufacturers and
 Internet portals can use to enhance customer loyalty and product
 satisfaction," he continued.
 
     About NEW and RepairNow(SM)
     N.E.W. Customer Service Companies, Inc. (NEW) (http://www.newcorp.com) is
 the nation's largest marketer and administrator of extended service contracts
 for consumer products.  NEW and its e-commerce affiliate, RepairNow.com, Inc.,
 administer extended service contracts and other buyer protection and
 information services on behalf of retailers, financial services firms and
 manufacturers, providing coverage last year to more than 100 million
 consumers.  RepairNow.com(SM) is the online extension of NEW's business,
 offering robust content of product information and a national service listing
 of more than 1,200,000 service professionals.  Together, NEW and RepairNow
 bring complete customer care solutions to industry leaders in retail,
 manufacturing, utility and financial services.
     NEW and RepairNow are headquartered in Dulles, Virginia and operate an
 award-winning call center in Great Falls, Montana, with additional offices in
 Sterling, Virginia and Coon Rapids, Iowa.  NEW has more than 800 employees
 nationwide.
 
     About GENCO
     GENCO Distribution System (http://www.genco.com) is one of North America's
 leading providers of Product Life Cycle Logistics Services.  GENCO offers
 retailers and manufacturers with a variety of direct and reverse logistics
 services.  The company's Direct Logistics Services include Distribution Center
 Management, Warehouse Management Systems, Co-Pack and Fulfillment Operations
 and Freight Forwarding.  GENCO's Reverse Logistics services include e-returns,
 Return Center Management, Return Center Software, Asset Recovery Services and
 Transportation Management.
     e-genco is the recently formed online division of GENCO Distribution
 System, drawing on the parent company's experience in processing over $6
 billion in returns annually, servicing over 13,000 retail locations and
 managing over 13 million square feet of processing center space.
 
 SOURCE  N.E.W. Customer Service Companies, Inc.