SevenSpace(TM) Introduces SpyGlass(SM) Management Portal

SpyGlass Enables Real-Time, Unified Management of Network, System

And Application Resources



Apr 10, 2001, 01:00 ET from SevenSpace

    CHANTILLY, Va., April 10 /PRNewswire/ -- SevenSpace, a leading provider of
 advanced management and monitoring services to corporations deploying complex
 Internet-based applications, today unveiled the SpyGlass IT management portal.
 The portal gives customers a comprehensive view into the IT resources they
 have under management with SevenSpace and allows its customers to collaborate
 with SevenSpace to deliver cost-effective incident management and resolution,
 monitoring, configuration management, change control and asset management.
 The portal, which is offered as a free service to SevenSpace customers as part
 of the SevenSpace Beacon(SM), SevenSpace Lighthouse(SM) and SevenSpace
 Outpost(SM) management suite, is available immediately.
     According to Corey Ferengul, an industry analyst with META Group Inc:
 "When a company outsources its application management to a managed service
 provider (MSP), it cannot then become blind to the operations of those
 applications. Having real-time access to application information, as though it
 were managed internally, is essential to a strong and successful relationship
 between client and MSP.  A portal is required of any successful MSP to provide
 their clients the ability to view and review systems problems as they occur
 from anywhere in the world."
     "Two aspects matter most with IT management: improved service levels and
 reduced costs.  Ask most IT executives if they care about anything else and
 the answer is usually 'no.' Many IT executives know that outsourcing the
 operation of their complex applications can save them money, but they're
 afraid of losing control," said John Scott, VP, Marketing & Product
 Development, SevenSpace.  "With SpyGlass, SevenSpace can deliver the service
 level and operational cost benefits of outsourcing; essentially, SpyGlass'
 real-time monitoring, historical trending, and actionable information allows
 IT professionals to retain control and see what's going on in every component
 of their business ecosystem."
 
     Event Correlation, Root-Cause Analysis Key to Service-Level Management
     SpyGlass is built on top-tier management tools whose raw data is used to
 assess the health of the IT ecosystem of companies with complex, Internet-
 based networks. This compilation of network, system, and application data
 enables SevenSpace to identify root causes of service interruptions or
 sluggish transaction response times, and understand the implications of
 emerging trends.  Similarly, the enterprise IT staff is able to view the same
 information in real-time.  The net result is proactive management that
 accelerates problem resolution and allows enterprises to avoid business
 disruptions.
     "Service levels are a reflection of user expectations," said Scott.
 "Whether they are implicit or formalized in writing, sustaining acceptable
 service levels is absolutely essential to providing a positive Internet
 experience for the customers and partners of our clients.  SpyGlass takes the
 mystery and fear out of service level obligations by providing IT staff with
 the real-time information they need to deliver on their commitments and help
 their companies win."
 
     Rapid Deployment, Customized Console Distinguish SpyGlass
     The SpyGlass portal can be implemented in 24 hours, depending on the
 complexity of the infrastructure to be managed.  The portal offers a view into
 back-end databases and enterprise software, such as enterprise resources
 planning (ERP) and supply-chain management systems, application and Web
 servers, network devices, storage subsystems, wide-area network (WAN) links,
 and nearly any other IT resource that can be instrumented.
     The portal allows personalized or customized views so that any authorized
 employee, from CIOs to network operations managers, can review system data.
 The solution scales from departmental-size deployments to global
 organizations, and the portal is designed to allow corporate IT staff,
 SevenSpace and hosting facilities to share crucial information about the
 operational status of the entire infrastructure.
 
     About SevenSpace
     SevenSpace(TM) provides advanced management and monitoring services for
 global enterprises deploying complex applications over the Internet.
 SevenSpace manages applications built on industry-leading platforms including
 BEA WebLogic and IBM WebSphere, allowing customers to focus scarce IT
 resources on application development, not application management.  24x7x52
 service support is provided through SevenSpace's global operations center. For
 additional information about SevenSpace services, call 866-977-7223 or visit
 http://www.sevenspace.com .
     SevenSpace(TM) is a trademark of SevenSpace, Inc.  SevenSpace
 SpyGlass(SM), SevenSpace Outpost(SM), SevenSpace Lighthouse(SM), and
 SevenSpace Beacon(SM) are SevenSpace servicemarks.  All other trademarks are
 the property of their respective owners.
 
 

SOURCE SevenSpace
    CHANTILLY, Va., April 10 /PRNewswire/ -- SevenSpace, a leading provider of
 advanced management and monitoring services to corporations deploying complex
 Internet-based applications, today unveiled the SpyGlass IT management portal.
 The portal gives customers a comprehensive view into the IT resources they
 have under management with SevenSpace and allows its customers to collaborate
 with SevenSpace to deliver cost-effective incident management and resolution,
 monitoring, configuration management, change control and asset management.
 The portal, which is offered as a free service to SevenSpace customers as part
 of the SevenSpace Beacon(SM), SevenSpace Lighthouse(SM) and SevenSpace
 Outpost(SM) management suite, is available immediately.
     According to Corey Ferengul, an industry analyst with META Group Inc:
 "When a company outsources its application management to a managed service
 provider (MSP), it cannot then become blind to the operations of those
 applications. Having real-time access to application information, as though it
 were managed internally, is essential to a strong and successful relationship
 between client and MSP.  A portal is required of any successful MSP to provide
 their clients the ability to view and review systems problems as they occur
 from anywhere in the world."
     "Two aspects matter most with IT management: improved service levels and
 reduced costs.  Ask most IT executives if they care about anything else and
 the answer is usually 'no.' Many IT executives know that outsourcing the
 operation of their complex applications can save them money, but they're
 afraid of losing control," said John Scott, VP, Marketing & Product
 Development, SevenSpace.  "With SpyGlass, SevenSpace can deliver the service
 level and operational cost benefits of outsourcing; essentially, SpyGlass'
 real-time monitoring, historical trending, and actionable information allows
 IT professionals to retain control and see what's going on in every component
 of their business ecosystem."
 
     Event Correlation, Root-Cause Analysis Key to Service-Level Management
     SpyGlass is built on top-tier management tools whose raw data is used to
 assess the health of the IT ecosystem of companies with complex, Internet-
 based networks. This compilation of network, system, and application data
 enables SevenSpace to identify root causes of service interruptions or
 sluggish transaction response times, and understand the implications of
 emerging trends.  Similarly, the enterprise IT staff is able to view the same
 information in real-time.  The net result is proactive management that
 accelerates problem resolution and allows enterprises to avoid business
 disruptions.
     "Service levels are a reflection of user expectations," said Scott.
 "Whether they are implicit or formalized in writing, sustaining acceptable
 service levels is absolutely essential to providing a positive Internet
 experience for the customers and partners of our clients.  SpyGlass takes the
 mystery and fear out of service level obligations by providing IT staff with
 the real-time information they need to deliver on their commitments and help
 their companies win."
 
     Rapid Deployment, Customized Console Distinguish SpyGlass
     The SpyGlass portal can be implemented in 24 hours, depending on the
 complexity of the infrastructure to be managed.  The portal offers a view into
 back-end databases and enterprise software, such as enterprise resources
 planning (ERP) and supply-chain management systems, application and Web
 servers, network devices, storage subsystems, wide-area network (WAN) links,
 and nearly any other IT resource that can be instrumented.
     The portal allows personalized or customized views so that any authorized
 employee, from CIOs to network operations managers, can review system data.
 The solution scales from departmental-size deployments to global
 organizations, and the portal is designed to allow corporate IT staff,
 SevenSpace and hosting facilities to share crucial information about the
 operational status of the entire infrastructure.
 
     About SevenSpace
     SevenSpace(TM) provides advanced management and monitoring services for
 global enterprises deploying complex applications over the Internet.
 SevenSpace manages applications built on industry-leading platforms including
 BEA WebLogic and IBM WebSphere, allowing customers to focus scarce IT
 resources on application development, not application management.  24x7x52
 service support is provided through SevenSpace's global operations center. For
 additional information about SevenSpace services, call 866-977-7223 or visit
 http://www.sevenspace.com .
     SevenSpace(TM) is a trademark of SevenSpace, Inc.  SevenSpace
 SpyGlass(SM), SevenSpace Outpost(SM), SevenSpace Lighthouse(SM), and
 SevenSpace Beacon(SM) are SevenSpace servicemarks.  All other trademarks are
 the property of their respective owners.
 
 SOURCE  SevenSpace