Sideware Announces Changes to Organization

Research & Development to be Moved to Reston; Other Cost Savings

Measures to be Implemented



Apr 11, 2001, 01:00 ET from Sideware Systems Inc.

    RESTON, VA, April 11 /PRNewswire/ - Sideware (OTC (BB): SDWS and TSE:
 SYD.U), a leading developer of online customer service solutions, today
 announced it is moving its primary research and development operations from
 Vancouver, B.C. to Reston, Va. In addition, the company is implementing
 certain cost savings measures, in light of the current economic environment.
     Over the next two months, Sideware will transfer its research and
 development activities to its facility in Reston. As a result of the move, the
 company expects to realize reduced rent and travel costs. In addition,
 Sideware expects to gain efficiencies by having its senior technical staff and
 development team in one facility. Research and development labor costs are
 expected to remain neutral as a result of the move.
     Sideware also announced that it has taken other cost savings measures.
 These include reducing the number of employees by approximately 38%, from 120
 to 75, reducing sales, marketing, general and administrative expenditures, and
 closing several remote sales offices. The company plans to continue building
 on its targeted vertical market programs, strategic relationships, channel
 partnerships and OEM opportunities.
     "We felt that it was prudent to make these changes at this time," said
 Jim Speros, president and CEO of Sideware. "As a result of the cost savings
 measures that we have taken, we expect to reduce our operating costs by
 approximately 33%, from approximately $1.2 million per month to approximately
 $800,000 per month. We believe that these changes are necessary to establish a
 sustainable business model in the current business environment."
 
     About Sideware
     --------------
     Sideware is a leading provider of online collaboration solutions that
 enable companies to better manage their customer interactions by providing
 enhanced Internet-based customer service. Based on 100% Java technology,
 Sideware's eCRM suite is designed to help e-businesses relate: to their
 customers and to the data acquired in their back-office systems that allow
 them to deliver more accurate and efficient service. Sideware's EIS solution
 delivers a comprehensive third-generation system that provides scalable and
 personalized Internet customer service with an open platform architecture that
 integrates seamlessly with databases, legacy systems and CRM and call center
 products for a unified customer view. Sideware is an independent software
 vendor (ISV) of IBM and a Premier Software Partner of Siebel. Other key
 strategic business partnerships include ties with Oracle Corp., Sun
 Microsystems and SAIC. Based in Reston, Va., Sideware publicly trades on the
 Toronto Stock Exchange (SYD.U) and OTC bulletin board (SDWS). For additional
 information, please visit www.sideware.com.
 
 
                            ON BEHALF OF THE BOARD
 
                                  Jim Speros
                               President and CEO
 
     The Private Securities Litigation Reform Act of 1995 provides a "safe
 harbor" for forward-looking statements. Certain information included in this
 communication (as well as information included in oral statements or other
 written statements made or to be made by Sideware Systems Inc.) contains
 statements that are forward-looking, such as statements relating to the future
 anticipated direction of the high technology industry, plans for future
 expansion, various business development activities, planned capital
 expenditures, future funding sources, anticipated sales growth and potential
 contracts. Such forward-looking information involves important risks and
 uncertainties that could significantly affect anticipated results in the
 future and, accordingly, such results may differ from those expressed in any
 forward-looking statements made by or on behalf of Sideware Systems Inc. These
 risks and uncertainties include, but are not limited to, those relating to
 development and expansion activities, dependence on existing management,
 financial activities, domestic and global economic conditions, changes in
 federal or state income tax laws, and market competition factors.
 
 

SOURCE Sideware Systems Inc.
    RESTON, VA, April 11 /PRNewswire/ - Sideware (OTC (BB): SDWS and TSE:
 SYD.U), a leading developer of online customer service solutions, today
 announced it is moving its primary research and development operations from
 Vancouver, B.C. to Reston, Va. In addition, the company is implementing
 certain cost savings measures, in light of the current economic environment.
     Over the next two months, Sideware will transfer its research and
 development activities to its facility in Reston. As a result of the move, the
 company expects to realize reduced rent and travel costs. In addition,
 Sideware expects to gain efficiencies by having its senior technical staff and
 development team in one facility. Research and development labor costs are
 expected to remain neutral as a result of the move.
     Sideware also announced that it has taken other cost savings measures.
 These include reducing the number of employees by approximately 38%, from 120
 to 75, reducing sales, marketing, general and administrative expenditures, and
 closing several remote sales offices. The company plans to continue building
 on its targeted vertical market programs, strategic relationships, channel
 partnerships and OEM opportunities.
     "We felt that it was prudent to make these changes at this time," said
 Jim Speros, president and CEO of Sideware. "As a result of the cost savings
 measures that we have taken, we expect to reduce our operating costs by
 approximately 33%, from approximately $1.2 million per month to approximately
 $800,000 per month. We believe that these changes are necessary to establish a
 sustainable business model in the current business environment."
 
     About Sideware
     --------------
     Sideware is a leading provider of online collaboration solutions that
 enable companies to better manage their customer interactions by providing
 enhanced Internet-based customer service. Based on 100% Java technology,
 Sideware's eCRM suite is designed to help e-businesses relate: to their
 customers and to the data acquired in their back-office systems that allow
 them to deliver more accurate and efficient service. Sideware's EIS solution
 delivers a comprehensive third-generation system that provides scalable and
 personalized Internet customer service with an open platform architecture that
 integrates seamlessly with databases, legacy systems and CRM and call center
 products for a unified customer view. Sideware is an independent software
 vendor (ISV) of IBM and a Premier Software Partner of Siebel. Other key
 strategic business partnerships include ties with Oracle Corp., Sun
 Microsystems and SAIC. Based in Reston, Va., Sideware publicly trades on the
 Toronto Stock Exchange (SYD.U) and OTC bulletin board (SDWS). For additional
 information, please visit www.sideware.com.
 
 
                            ON BEHALF OF THE BOARD
 
                                  Jim Speros
                               President and CEO
 
     The Private Securities Litigation Reform Act of 1995 provides a "safe
 harbor" for forward-looking statements. Certain information included in this
 communication (as well as information included in oral statements or other
 written statements made or to be made by Sideware Systems Inc.) contains
 statements that are forward-looking, such as statements relating to the future
 anticipated direction of the high technology industry, plans for future
 expansion, various business development activities, planned capital
 expenditures, future funding sources, anticipated sales growth and potential
 contracts. Such forward-looking information involves important risks and
 uncertainties that could significantly affect anticipated results in the
 future and, accordingly, such results may differ from those expressed in any
 forward-looking statements made by or on behalf of Sideware Systems Inc. These
 risks and uncertainties include, but are not limited to, those relating to
 development and expansion activities, dependence on existing management,
 financial activities, domestic and global economic conditions, changes in
 federal or state income tax laws, and market competition factors.
 
 SOURCE Sideware Systems Inc.