Sitel Executive Named Best Contact Center Director

Global Customer Care Provider's Flagship U.S. Facility Leader Honored with Gold Medal from Contact Center World

Aug 06, 2015, 09:00 ET from Sitel

NASHVILLE, Tenn., Aug. 6, 2015 /PRNewswire/ -- Sitel, a leading global customer care provider, announced that its Las Vegas customer experience center Director, Cassidy Klundt, has been awarded the Best Contact Center Executive/Director by Contact Center World. Klundt was honored with the Gold Medal in his category, the top award for contact center leaders in the U.S. Contact Center World is a well-respected global association for contact center and customer engagement best practices.

"Sitel has given me the opportunity to grow with the company, travel and learn new skills for more than 10 years. It's an honor to be recognized by my peers for the hard work and accomplishments. I share this award with Sitel and my many talented team members," said Klundt.

Klundt was named a 2015 Top Ranking Performer Americas Region. He was selected by a peer-based panel of contact center professionals in a multi-stage process. Klundt has grown with Sitel across multiple geographies to his current position leading the company's flagship U.S. customer experience center.

"Cassidy's outstanding management skills play an important role in Sitel's success story. I congratulate him on this well-deserved award," said Sitel's Chief Human Resources Officer Elsa Zambrano. "Cassidy leads by example, creating an environment that fosters advancement for our staff and outstanding customer experiences on behalf of the world's best-known brands."

About Sitel
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 30 years of industry experience, Sitel's 61,100 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel manages client programs on behalf of some of the best known brands in the world, with global solutions that include customer acquisition, customer care, technical support and social media programs. Sitel maintains global standards of excellence, operating in approximately 108 facilities in 21 countries, supporting client customers located in 62 countries across North America, South America, Europe, Africa and Asia Pacific in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit

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