Solium Capital Inc. Implements Sideware's Online Customer Service Solution

Financial Services Provider Goes Live with Sideware's EIS Solution



Apr 19, 2001, 01:00 ET from Sideware Systems Inc.

    RESTON, VA, April 19 /PRNewswire/ - Sideware (OTC (BB): SDWS and TSE:
 SYD.U), a leading provider of online customer service solutions, announced
 today that Solium Capital Inc. has gone live with its Enterprise Interaction
 Suite (EIS) solution. A Canadian-based independent full service provider of
 corporate solutions, Solium Capital Inc. utilizes Sideware's eCRM software to
 provide personalized customer service to its website visitors. Solium Capital
 Inc., at www.solium.com, specializes in web-based, end-to-end solutions that
 simplify the administration and execution of company stock option plans for
 both the employer and the employee.
     "Solium Capital Inc.'s vision is to be the Canadian leader in providing
 total solutions for the administration and execution of employee share
 ownership plans," said Mark van Hees, president of Solium Capital Inc.
 "Sideware's web-based customer service solution fits in extremely well with
 our strategy because it allows our customer service representatives (CSRs) to
 deliver personalized and advanced service to our site visitors."
     "We believe that knowledge is power, both for online customers and CSRs,
 and our solution is a powerful knowledge-driven framework that delivers the
 highest level of personalized service," said James Speros, president and CEO
 of Sideware. "Solium Capital Inc. understands the crucial importance of online
 customer service and is demonstrating its customer commitment by implementing
 our EIS solution."
 
     About Solium Capital Inc.
     Solium Capital Inc., a Canadian-based independent full service provider
 of corporate solutions, offers a web-based, end-to-end solution that greatly
 simplifies the administration and execution of company share ownership plans
 for both the employer and the employee. Additional information can be found at
 www.solium.com.
 
     About Sideware
     --------------
     Sideware is a leading provider of online collaboration solutions that
 enable companies to better manage their customer interactions by providing
 enhanced Internet-based customer service. Based on 100% Java technology,
 Sideware's eCRM suite is designed to help e-businesses relate: to their
 customers and to the data acquired in their back-office systems that allow
 them to deliver more accurate and efficient service. Sideware's EIS solution
 delivers a comprehensive third-generation system that provides scalable and
 personalized Internet customer service with an open platform architecture that
 integrates seamlessly with databases, legacy systems and CRM and call center
 products for a unified customer view. Sideware is an independent software
 vendor (ISV) of IBM and a Premier Software Partner of Siebel. Other key
 strategic business partnerships include ties with Oracle Corp., Sun
 Microsystems and SAIC. Based in Reston, Va., Sideware publicly trades on the
 Toronto Stock Exchange (SYD.U) and OTC bulletin board (SDWS). For additional
 information, please visit www.sideware.com.
 
 
                            ON BEHALF OF THE BOARD
 
                                 James Speros
                               President and CEO
 
     The Private Securities Litigation Reform Act of 1995 provides a "safe
 harbor" for forward-looking statements. Certain information included in this
 communication (as well as information included in oral statements or other
 written statements made or to be made by Sideware Systems Inc.) contains
 statements that are forward-looking, such as statements relating to the future
 anticipated direction of the high technology industry, plans for future
 expansion, various business development activities, planned capital
 expenditures, future funding sources, anticipated sales growth and potential
 contracts. Such forward-looking information involves important risks and
 uncertainties that could significantly affect anticipated results in the
 future and, accordingly, such results may differ from those expressed in any
 forward-looking statements made by or on behalf of Sideware Systems Inc. These
 risks and uncertainties include, but are not limited to, those relating to
 development and expansion activities, dependence on existing management,
 financial activities, domestic and global economic conditions, changes in
 federal or state income tax laws, and market competition factors.
 
 

SOURCE Sideware Systems Inc.
    RESTON, VA, April 19 /PRNewswire/ - Sideware (OTC (BB): SDWS and TSE:
 SYD.U), a leading provider of online customer service solutions, announced
 today that Solium Capital Inc. has gone live with its Enterprise Interaction
 Suite (EIS) solution. A Canadian-based independent full service provider of
 corporate solutions, Solium Capital Inc. utilizes Sideware's eCRM software to
 provide personalized customer service to its website visitors. Solium Capital
 Inc., at www.solium.com, specializes in web-based, end-to-end solutions that
 simplify the administration and execution of company stock option plans for
 both the employer and the employee.
     "Solium Capital Inc.'s vision is to be the Canadian leader in providing
 total solutions for the administration and execution of employee share
 ownership plans," said Mark van Hees, president of Solium Capital Inc.
 "Sideware's web-based customer service solution fits in extremely well with
 our strategy because it allows our customer service representatives (CSRs) to
 deliver personalized and advanced service to our site visitors."
     "We believe that knowledge is power, both for online customers and CSRs,
 and our solution is a powerful knowledge-driven framework that delivers the
 highest level of personalized service," said James Speros, president and CEO
 of Sideware. "Solium Capital Inc. understands the crucial importance of online
 customer service and is demonstrating its customer commitment by implementing
 our EIS solution."
 
     About Solium Capital Inc.
     Solium Capital Inc., a Canadian-based independent full service provider
 of corporate solutions, offers a web-based, end-to-end solution that greatly
 simplifies the administration and execution of company share ownership plans
 for both the employer and the employee. Additional information can be found at
 www.solium.com.
 
     About Sideware
     --------------
     Sideware is a leading provider of online collaboration solutions that
 enable companies to better manage their customer interactions by providing
 enhanced Internet-based customer service. Based on 100% Java technology,
 Sideware's eCRM suite is designed to help e-businesses relate: to their
 customers and to the data acquired in their back-office systems that allow
 them to deliver more accurate and efficient service. Sideware's EIS solution
 delivers a comprehensive third-generation system that provides scalable and
 personalized Internet customer service with an open platform architecture that
 integrates seamlessly with databases, legacy systems and CRM and call center
 products for a unified customer view. Sideware is an independent software
 vendor (ISV) of IBM and a Premier Software Partner of Siebel. Other key
 strategic business partnerships include ties with Oracle Corp., Sun
 Microsystems and SAIC. Based in Reston, Va., Sideware publicly trades on the
 Toronto Stock Exchange (SYD.U) and OTC bulletin board (SDWS). For additional
 information, please visit www.sideware.com.
 
 
                            ON BEHALF OF THE BOARD
 
                                 James Speros
                               President and CEO
 
     The Private Securities Litigation Reform Act of 1995 provides a "safe
 harbor" for forward-looking statements. Certain information included in this
 communication (as well as information included in oral statements or other
 written statements made or to be made by Sideware Systems Inc.) contains
 statements that are forward-looking, such as statements relating to the future
 anticipated direction of the high technology industry, plans for future
 expansion, various business development activities, planned capital
 expenditures, future funding sources, anticipated sales growth and potential
 contracts. Such forward-looking information involves important risks and
 uncertainties that could significantly affect anticipated results in the
 future and, accordingly, such results may differ from those expressed in any
 forward-looking statements made by or on behalf of Sideware Systems Inc. These
 risks and uncertainties include, but are not limited to, those relating to
 development and expansion activities, dependence on existing management,
 financial activities, domestic and global economic conditions, changes in
 federal or state income tax laws, and market competition factors.
 
 SOURCE Sideware Systems Inc.