Standard Life accelerates claims processing with TELUS Health eClaims solution

Oct 09, 2012, 10:53 ET from TELUS Corporation

Paperless option enables participating healthcare specialists to electronically submit claims at the point-of-care on behalf of clients

MONTREAL, Oct. 9, 2012 /CNW/ - TELUS Health entered into an agreement with Standard Life today that will reduce out-of pocket expenses for plan members, decrease time spent processing insurance paperwork for care providers and streamline the reimbursement process. The TELUS Health eClaims web portal is a simple, practical and faster way to submit electronic claims as it allows participating healthcare providers across Canada, such as physiotherapists, chiropractors,visioncare providers,as well as acupuncturists, massage therapists and naturopathic doctors in certain provinces to submit them directly on behalf of patients at their point-of-care.

Standard Life is integrating TELUS Health's eClaims service into its advanced TELUS Health Multi-Benefit Claims Management (MBCM) platform. This powerful, intelligent, rule-based adjudication engine enables Standard Life to benefit from the full potential of eClaims, which includes strict monitoring of the claim adjudication process, less manual intervention, increased service quality and significant improvement in terms of operational efficiency for Standard Life.

"We, at Standard Life, are committed to listening and responding to our customers, and providing products and services that exceed their expectations," said Jacques Latour, Vice-President, Sales, Group Insurance, Standard Life. "The TELUS Health eClaims service and the integrated next-generation adjudication platform allows us to offer our plan members and our plan sponsors an easy-to-use service that simplifies and accelerates the claim submission process for everyone."

"TELUS Health invests heavily in the development of our product portfolio to drive efficiencies across the entire claims process and reduce manual interventions so healthcare providers can spend more time providing the best possible care to their patients," said Luc Vilandré, Vice President, Health Benefits Management, TELUS Health. "Standard Life will be one of the first to benefit from the full potential of TELUS Health's eClaims solution due to its integration with the TELUS MBCM adjudication engine, allowing for real-time claims adjudication capabilities and optimal operational efficiency while ensuring the flexibility to incorporate new features and functionalities."

TELUS is a leader in Canada's claims and benefits management sector, providing drug claims processing for 11 million Canadians. TELUS Health eClaims, launched in 2010, has experienced rapid adoption by the extended healthcare community with more than 12,000 providers now on board.

The Standard Life Assurance Company of Canada (Standard Life) offers a wide range of benefits and plan types to suit the needs of both employers and employees across Canada. They include health, dental and drug plan solutions, health spending accounts, travel assistance, flex solutions and multinational pooling. It also offers integrated solutions to prevent and manage employees' disabilities and facilitate their return to work.

About TELUS Health

TELUS Health is a leader in telehomecare, electronic medical and health records, consumer health, benefits management and pharmacy management. TELUS Health gives health authorities, providers, physicians, patients and consumers the power to turn information into better health outcomes. For more information about TELUS Health, please visit


TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications company in Canada, with $10.6 billion of annual revenue and 12.8 million customer connections including 7.4 million wireless subscribers, 3.5 million wireline network access lines, 1.3 million Internet subscribers and 595,000 TELUS TV customers. Led since 2000 by President and CEO, Darren Entwistle, TELUS provides a wide range of communications products and services including wireless, data, Internet protocol (IP), voice, television, entertainment and video.

In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed more than $260 million to charitable and not-for-profit organizations and volunteered 4.2 million hours of service to local communities since 2000. Fourteen TELUS Community Boards lead TELUS' local philanthropic initiatives. TELUS was honoured to be named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals, becoming the first Canadian company to receive this prestigious international recognition.

For more information about TELUS, please visit

SOURCE TELUS Corporation