Sysnet Global Solutions Launches Scalable, On-demand Merchant Contact Service for Acquiring Organisations

Aug 10, 2015, 04:00 ET from Sysnet Global Solutions

DUBLIN and ATLANTA, August 10, 2015 /PRNewswire/ --

Sysnet Global Solutions, today announced the launch of a new out-sourced Merchant Contact Service, tailored specifically for acquiring and ISO organisations. The fully scalable, on-demand service enables acquiring organisations to respond to market conditions while also proactively engaging with customers through their customers preferred channel; phone, web-chat, email, SMS and social media.

"Working exclusively with the payments industry for over 8 years, providing multi-channel support to over 1.5 million merchants globally has given Sysnet a real understanding of merchants and the challenges they face," said Ferdi Roberts, Chief Operations Officer at Sysnet Global Solutions. "Merchant Contact Services builds on that knowledge providing white-label, inbound and outbound services to acquiring organisations for all campaign types. We are delighted to be able to offer these services from our new 300 agent capacity, dedicated global operations centre located in Dublin, Ireland"

The Merchant Contact service includes; Outbound and Inbound EMV compliance campaign support for Acquirers and ISO's - to encourage merchant terminal upgrades and to support services for EMV related questions, Compliance Outreach Service - to educate merchants on the benefits of compliance and to provide support through the PCI DSS compliance process, Outbound Telesales Service - to support the launch of new products and services by Acquirers, Inbound Response Handling Service - to handle incoming calls for Acquirer campaigns and an Inbound Overflow Service - offering an over-flow capability to assist Acquirers who may have call-handling capacity challenges .

About Sysnet Global Solutions 

Established in 1989, Sysnet Global Solutions provides payment card industry, cyber security and compliance solutions that help businesses to improve security and acquiring organisations to reduce risk. Specialising in data security and PCI DSS compliance validation solutions, Sysnet offers a range of services, including its award-winning, proprietary, cyber security and compliance management solution Sysnet.air®, to a wide variety of businesses including acquirers, ISOs, international banks, payment service providers and merchants. Headquartered in Dublin, Ireland, Sysnet has clients in more than 40 countries worldwide.

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SOURCE Sysnet Global Solutions