Technology Changing Apartment Life: More Residents Seek High Speed Internet Access in Order to Work at Home

Apr 17, 2001, 01:00 ET from National Multi Housing Council

    DENVER, April 17 /PRNewswire/ -- The dramatic rise in new technologies is
 changing the way apartment residents view and use their apartments, according
 to a survey released here today by the National Multi Housing Council (NMHC)
 at its Apartment Technology Conference.
     The National Apartment Technology Survey was conducted by CEL & Associates
 for NMHC, and it explores technology usage within the apartment industry.
 Approximately 30,000 apartment residents and nearly 100 apartment managers
 received survey questionnaires.  The results suggest that high-speed Internet
 access is becoming a must-have amenity for apartment residents, in many cases
 because they want to bring work home and stay connected to work-based
 projects.
     "Leveraging technology to better serve apartment residents and to enhance
 property operations has been a priority goal for many apartment firms for
 several years now," said Clarine Nardi Riddle, NMHC's Senior Vice President,
 in releasing the report.  "This survey, and the discussion at this conference,
 support the idea that many Americans choose apartment living because of the
 availability of high-tech amenities.  In the future, we expect prospective
 residents to routinely ask not only about rent, floorplans and fitness
 centers, but also whether a property has high-speed Internet access.  For that
 reason, NMHC launched a technology initiative in 1998 to help apartment owners
 make smart technology decisions and investments."
 
     According to the survey:
 
     *  The majority of U.S. apartment residents have a desktop (79 percent) or
        laptop (61 percent) computer in their homes, and they spend one to four
        hours per day on those computers.
 
     *  Eighty-two percent say they spend at least some of their "computer
        time" on work-related projects, with 25 percent spending at least half
        of their time on work projects.
 
     *  Seventy-seven percent of U.S. apartment residents are connected to the
        Internet, and they pay an average of $28 per month on the service.
 
     *  Twenty-three percent of apartment residents currently have high-speed
        Internet access.  Of those that do not, 45 percent intend to seek such
        access this year.
 
     *  Fully 47 percent of apartment residents indicated that the availability
        of high-speed Internet access would affect their decision to rent a
        particular apartment in the future.
 
     *  Among apartment communities providing high-speed Internet access, 41
        percent charge extra for the amenity; a surprising 59 percent do not.
 
     The survey also examined the capabilities and usage of computer- and
 Internet-based technology by on-site apartment managers.
 
     *  While 88 percent of community managers have a dedicated on-site
        computer, only 66 percent have Internet access and just 29 percent have
        high-speed Internet access.  Sixty-three percent have their own e-mail
        address.
 
     *  Most managers (92 percent) use the Internet to communicate with their
        firm's central office and to communicate with other firm-owned
        properties (67 percent), but a growing number use it to gather
        information on competitors (64 percent).  Fewer use it to communicate
        with residents (53 percent) or vendors/suppliers (36 percent).
 
     Based in Washington, D.C., NMHC represents the nation's leading firms
 participating in the apartment industry.  NMHC's members are engaged in all
 aspects of the development and operation of apartment housing, including
 ownership, construction, management, and finance of apartment properties.  For
 more information, contact NMHC at 202-974-2300, e-mail the Council at
 info@nmhc.org , or visit NMHC's Web site at http://www.nmhc.org .
 
 

SOURCE National Multi Housing Council
    DENVER, April 17 /PRNewswire/ -- The dramatic rise in new technologies is
 changing the way apartment residents view and use their apartments, according
 to a survey released here today by the National Multi Housing Council (NMHC)
 at its Apartment Technology Conference.
     The National Apartment Technology Survey was conducted by CEL & Associates
 for NMHC, and it explores technology usage within the apartment industry.
 Approximately 30,000 apartment residents and nearly 100 apartment managers
 received survey questionnaires.  The results suggest that high-speed Internet
 access is becoming a must-have amenity for apartment residents, in many cases
 because they want to bring work home and stay connected to work-based
 projects.
     "Leveraging technology to better serve apartment residents and to enhance
 property operations has been a priority goal for many apartment firms for
 several years now," said Clarine Nardi Riddle, NMHC's Senior Vice President,
 in releasing the report.  "This survey, and the discussion at this conference,
 support the idea that many Americans choose apartment living because of the
 availability of high-tech amenities.  In the future, we expect prospective
 residents to routinely ask not only about rent, floorplans and fitness
 centers, but also whether a property has high-speed Internet access.  For that
 reason, NMHC launched a technology initiative in 1998 to help apartment owners
 make smart technology decisions and investments."
 
     According to the survey:
 
     *  The majority of U.S. apartment residents have a desktop (79 percent) or
        laptop (61 percent) computer in their homes, and they spend one to four
        hours per day on those computers.
 
     *  Eighty-two percent say they spend at least some of their "computer
        time" on work-related projects, with 25 percent spending at least half
        of their time on work projects.
 
     *  Seventy-seven percent of U.S. apartment residents are connected to the
        Internet, and they pay an average of $28 per month on the service.
 
     *  Twenty-three percent of apartment residents currently have high-speed
        Internet access.  Of those that do not, 45 percent intend to seek such
        access this year.
 
     *  Fully 47 percent of apartment residents indicated that the availability
        of high-speed Internet access would affect their decision to rent a
        particular apartment in the future.
 
     *  Among apartment communities providing high-speed Internet access, 41
        percent charge extra for the amenity; a surprising 59 percent do not.
 
     The survey also examined the capabilities and usage of computer- and
 Internet-based technology by on-site apartment managers.
 
     *  While 88 percent of community managers have a dedicated on-site
        computer, only 66 percent have Internet access and just 29 percent have
        high-speed Internet access.  Sixty-three percent have their own e-mail
        address.
 
     *  Most managers (92 percent) use the Internet to communicate with their
        firm's central office and to communicate with other firm-owned
        properties (67 percent), but a growing number use it to gather
        information on competitors (64 percent).  Fewer use it to communicate
        with residents (53 percent) or vendors/suppliers (36 percent).
 
     Based in Washington, D.C., NMHC represents the nation's leading firms
 participating in the apartment industry.  NMHC's members are engaged in all
 aspects of the development and operation of apartment housing, including
 ownership, construction, management, and finance of apartment properties.  For
 more information, contact NMHC at 202-974-2300, e-mail the Council at
 info@nmhc.org , or visit NMHC's Web site at http://www.nmhc.org .
 
 SOURCE  National Multi Housing Council