TechTeam and Ubiquio Forge Multi-Year Agreement To Provide Mobile Computing Support Solutions

Handheld care provider chooses TechTeam to provide mission-critical

help desk support services to its clients



Apr 03, 2001, 01:00 ET from National TechTeam, Inc.

    SOUTHFIELD, Mich., April 3 /PRNewswire/ -- Douglas H. Tayler, Vice
 President, Sales and Marketing of National TechTeam, Inc., (Nasdaq: TEAM),
 today announced a multi-year agreement with Ubiquio(TM) Corporation, a leading
 provider of end-to-end management services for mobile computing devices.  As a
 result of this agreement, TechTeam's help desk and web self-service platform
 will be integrated with Ubiquio's mobile support offering and comprehensive
 knowledgebase.  TechTeam will also market Ubiquio handheld services to its
 clients.
     The corporate use of handheld computers is quickly moving into the
 mainstream as businesses deploy mission-critical applications on Palm(R) and
 Pocket PC platforms.  As these devices move from personal productivity tools
 to integrated computers in the corporate information network, the support
 challenge comes to the forefront.  This pattern is similar to the evolution of
 laptop PCs.  Many internal IT organizations are not prepared to provide the
 support needed by the emerging mobile technology.  Ubiquio is leading the
 support evolution and together with TechTeam is establishing a standard for
 mobile computing support services.
     "We are pleased to partner with Ubiquio and to bring TechTeam's standards
 for excellence in support service to their business strategy and clients,"
 said Tayler.  "In addition, our existing customers are requesting support
 services for handheld devices, and the Ubiquio relationship will speed the
 delivery of the needed technology to provide that support to them.  Together
 with Ubiquio, we expect to gain access to new vertical markets and to broaden
 our help desk technology support to all clients."
     "Our customers have committed to deliver mission-critical applications
 using handheld technology which demand excellent help desk and self-service
 support," said Charles Lukaszewski, Chief Executive Officer of Ubiquio.
 "During our rigorous review, the high satisfaction of TechTeam's customers,
 the quality of its staff and the sophistication of its technology
 infrastructure combined to make this an easy decision.  We are pleased to have
 chosen TechTeam to be the strategic provider of our help desk and end-user
 support services bringing their reputation for quality service and the
 TechTeam Support Portal to our clients.  We look forward to jointly marketing
 the combined capabilities of our like minded companies."
 
     Ubiquio Corporation (www.ubiquio.com ), is the leading handheld care
 provider, managing fleets of mobile devices for business customers in vertical
 markets including CRM and healthcare.  The company provides a suite of managed
 services that enable business customers to take control of the costs and
 support of these tools for the first time.  Services include managed
 procurement and fulfillment of handheld devices, end-user help desk support,
 software distribution, synchronization services, and a device protection plan.
 Ubiquio solutions are available for both non-wireless and wireless devices --
 creating a migration path and investment protection for corporate IT
 organizations.  Ubiquio is based in Minneapolis.
     Ubiquio(TM), the Ubiquio logo, and Managing Mobile(TM) are trademarks of
 Ubiquio Corporation.  All other trade names are the property of their
 respective owners.
 
     TechTeam (www.techteam.com ) is a global provider of comprehensive
 knowledge based support solutions that enable Fortune 1000 companies to
 improve operating efficiencies, productivity and profitability.  TechTeam
 achieves this through continuous analysis of information gathered in the
 support process and deployment of best practice technology and methodologies
 and the TechTeam Support Portal.  TechTeam's help desk, data mining, and
 Internet delivery capabilities empower clients to effectively use leading-edge
 software, hardware and network technology to dramatically improve internal
 operating processes and favorably impact financial results.  Information about
 National TechTeam and its services are available at www.techteam.com or by
 calling 1-800-522-4451.
 
     Safe Harbor Statement
     With the exception of statements regarding historical matters and
 statements regarding the Company's current status, certain matters discussed
 herein are forward-looking and involve substantial risks and uncertainties.
 Statements concerning such forward-looking matters may be identified by the
 use of words "anticipate," "believe," "estimate," "expect," "intend," "plan"
 and similar expressions.  Actual results, performance or achievements could
 differ materially from these forward-looking statements.  Factors that could
 cause or contribute to such material differences include impact of business
 with major clients and competition and other factors as described in the
 Company's filings with the United States Securities and Exchange Commission.
 The forward-looking statements made by the Company in the press release are
 accurate as of this date.  The Company is under no obligation to update these
 forward-looking statements.
 
 

SOURCE National TechTeam, Inc.
    SOUTHFIELD, Mich., April 3 /PRNewswire/ -- Douglas H. Tayler, Vice
 President, Sales and Marketing of National TechTeam, Inc., (Nasdaq: TEAM),
 today announced a multi-year agreement with Ubiquio(TM) Corporation, a leading
 provider of end-to-end management services for mobile computing devices.  As a
 result of this agreement, TechTeam's help desk and web self-service platform
 will be integrated with Ubiquio's mobile support offering and comprehensive
 knowledgebase.  TechTeam will also market Ubiquio handheld services to its
 clients.
     The corporate use of handheld computers is quickly moving into the
 mainstream as businesses deploy mission-critical applications on Palm(R) and
 Pocket PC platforms.  As these devices move from personal productivity tools
 to integrated computers in the corporate information network, the support
 challenge comes to the forefront.  This pattern is similar to the evolution of
 laptop PCs.  Many internal IT organizations are not prepared to provide the
 support needed by the emerging mobile technology.  Ubiquio is leading the
 support evolution and together with TechTeam is establishing a standard for
 mobile computing support services.
     "We are pleased to partner with Ubiquio and to bring TechTeam's standards
 for excellence in support service to their business strategy and clients,"
 said Tayler.  "In addition, our existing customers are requesting support
 services for handheld devices, and the Ubiquio relationship will speed the
 delivery of the needed technology to provide that support to them.  Together
 with Ubiquio, we expect to gain access to new vertical markets and to broaden
 our help desk technology support to all clients."
     "Our customers have committed to deliver mission-critical applications
 using handheld technology which demand excellent help desk and self-service
 support," said Charles Lukaszewski, Chief Executive Officer of Ubiquio.
 "During our rigorous review, the high satisfaction of TechTeam's customers,
 the quality of its staff and the sophistication of its technology
 infrastructure combined to make this an easy decision.  We are pleased to have
 chosen TechTeam to be the strategic provider of our help desk and end-user
 support services bringing their reputation for quality service and the
 TechTeam Support Portal to our clients.  We look forward to jointly marketing
 the combined capabilities of our like minded companies."
 
     Ubiquio Corporation (www.ubiquio.com ), is the leading handheld care
 provider, managing fleets of mobile devices for business customers in vertical
 markets including CRM and healthcare.  The company provides a suite of managed
 services that enable business customers to take control of the costs and
 support of these tools for the first time.  Services include managed
 procurement and fulfillment of handheld devices, end-user help desk support,
 software distribution, synchronization services, and a device protection plan.
 Ubiquio solutions are available for both non-wireless and wireless devices --
 creating a migration path and investment protection for corporate IT
 organizations.  Ubiquio is based in Minneapolis.
     Ubiquio(TM), the Ubiquio logo, and Managing Mobile(TM) are trademarks of
 Ubiquio Corporation.  All other trade names are the property of their
 respective owners.
 
     TechTeam (www.techteam.com ) is a global provider of comprehensive
 knowledge based support solutions that enable Fortune 1000 companies to
 improve operating efficiencies, productivity and profitability.  TechTeam
 achieves this through continuous analysis of information gathered in the
 support process and deployment of best practice technology and methodologies
 and the TechTeam Support Portal.  TechTeam's help desk, data mining, and
 Internet delivery capabilities empower clients to effectively use leading-edge
 software, hardware and network technology to dramatically improve internal
 operating processes and favorably impact financial results.  Information about
 National TechTeam and its services are available at www.techteam.com or by
 calling 1-800-522-4451.
 
     Safe Harbor Statement
     With the exception of statements regarding historical matters and
 statements regarding the Company's current status, certain matters discussed
 herein are forward-looking and involve substantial risks and uncertainties.
 Statements concerning such forward-looking matters may be identified by the
 use of words "anticipate," "believe," "estimate," "expect," "intend," "plan"
 and similar expressions.  Actual results, performance or achievements could
 differ materially from these forward-looking statements.  Factors that could
 cause or contribute to such material differences include impact of business
 with major clients and competition and other factors as described in the
 Company's filings with the United States Securities and Exchange Commission.
 The forward-looking statements made by the Company in the press release are
 accurate as of this date.  The Company is under no obligation to update these
 forward-looking statements.
 
 SOURCE  National TechTeam, Inc.