Telution Named in Aberdeen's Top Ten CRM Implementations Report

Telution Recognized for Enhancing Netifice's Ability

To Interact With Its Customers



Apr 11, 2001, 01:00 ET from Telution, Inc.

    CHICAGO, April 11 /PRNewswire/ -- Telution, Inc., a provider of truly
 integrated operations support systems for the ordering, delivery, support, and
 billing of communication services, announced today that it was named as an
 award recipient of Aberdeen Group's Top Ten CRM Implementations of 2000.  The
 winners and their CRM implementations are profiled in a comprehensive report,
 entitled "What Works: Ten Significant CRM Implementations of 2000."  Aberdeen
 Group is a leading market analysis and positioning services firm that helps
 Information Technology vendors establish leadership in emerging markets.
     Aberdeen selected Telution after evaluating its performance against
 stringent criteria that defined CRM implementation excellence.  Vendors were
 required to identify the problem faced by their customer, describe how the CRM
 solution addressed the problem, and quantify the results achieved.  Telution
 was recognized for delivering a unique OSS solution for Netifice, an Atlanta-
 based network service provider that offers managed VPN services for Fortune
 1000 companies.
     "The Aberdeen Report continues to validate the importance of an operations
 support system (OSS) in building relationships with customers," says Kent
 Steffen, President and CEO of Telution, "Without the proper infrastructure to
 deliver their products and services, providers cannot effectively get closer
 to their customers, differentiate themselves, and achieve operational
 excellence."
     Using Telution's Communication Exchange(TM) (COMX), Netifice was able to
 simplify its process for establishing managed VPN solutions and integrate its
 customer care, billing, order, and trouble management functionality into one
 application.  With COMX, Netifice has increased recurring and usage-based
 revenues by 15%, bolstered its per week order processing capabilities
 threefold, and vastly improved order and billing accuracy, yielding
 significant increases in call center productivity.  Using a virtual data
 model, COMX captures information at the source and disseminates throughout the
 entire organization.  All told, COMX creates a holistic view of Netifice's
 customers, which enables service representatives to better anticipate and
 respond to customer needs.
     "We canvassed the entire CRM industry for submissions and found that the
 Netifice/Telution case study demonstrated the growing importance of
 verticalized CRM solutions," said Julie Tauer, Customer Relationship
 Management Analyst for Aberdeen Group.  "Telution's component-based software
 suite has made it possible for a company like Netifice to achieve quantifiable
 results in the areas of time, cost, and efficiency savings."
 
     About Telution
     Telution, Inc. is a software creation firm that provides integrated
 operations support systems (OSS) for today's evolving communications industry.
 Communication Exchange (COMX), Telution's truly integrated suite of customer
 care, order management, and billing applications, utilizes B-to-B connection
 tools and e-commerce applications to unite communication providers with their
 customers, networks, and business partners.  COMX is the hub for managing all
 customer interactions and business transactions, from ordering and
 provisioning to billing and support.
     Telution embraces award-winning thought leadership, cutting-edge
 technology, industry-leading software engineering, and value-added delivery
 and support.  Telution is funded by M/C Venture Partners and Draper Fisher
 Jurvetson and is the winner of the Chicago Software Association's Dynamic
 Growth Award 2000.  For more information, visit the company's website at
 www.telution.com .
 
     About Netifice Communications, Inc.
     Based in Atlanta, Netifice Communications is a leading network service
 provider that offers mid- to large-size companies a complete solution for
 managed VPN solutions and workforce connectivity.  Netifice provides managed,
 flexible and secure access technology agnostic solutions supporting a broad
 array of managed VPN and workforce connectivity services.  Netifice
 complements these network offerings with specialized security, voice,
 collaborative computing applications and end-to-end remote worker support.
 Netifice offers connectivity in the US, Canada, and internationally.  For more
 information, visit the company's website at www.netifice.com .
 
     About Aberdeen
     Aberdeen Group is a leading IT market analysis and positioning services
 firm that helps information technology vendors establish leadership in
 emerging markets.  Steeped in technology and armed with end-user field
 research, Aberdeen answers clients' critical business and technology questions
 in the context of the Internet economy and across the product life cycle.
 Founded in 1988, Aberdeen is headquartered in Boston, Massachusetts, and has
 research divisions in Palo Alto, California; Fort Collins, Colorado; and
 Amsterdam, the Netherlands.
 
 

SOURCE Telution, Inc.
    CHICAGO, April 11 /PRNewswire/ -- Telution, Inc., a provider of truly
 integrated operations support systems for the ordering, delivery, support, and
 billing of communication services, announced today that it was named as an
 award recipient of Aberdeen Group's Top Ten CRM Implementations of 2000.  The
 winners and their CRM implementations are profiled in a comprehensive report,
 entitled "What Works: Ten Significant CRM Implementations of 2000."  Aberdeen
 Group is a leading market analysis and positioning services firm that helps
 Information Technology vendors establish leadership in emerging markets.
     Aberdeen selected Telution after evaluating its performance against
 stringent criteria that defined CRM implementation excellence.  Vendors were
 required to identify the problem faced by their customer, describe how the CRM
 solution addressed the problem, and quantify the results achieved.  Telution
 was recognized for delivering a unique OSS solution for Netifice, an Atlanta-
 based network service provider that offers managed VPN services for Fortune
 1000 companies.
     "The Aberdeen Report continues to validate the importance of an operations
 support system (OSS) in building relationships with customers," says Kent
 Steffen, President and CEO of Telution, "Without the proper infrastructure to
 deliver their products and services, providers cannot effectively get closer
 to their customers, differentiate themselves, and achieve operational
 excellence."
     Using Telution's Communication Exchange(TM) (COMX), Netifice was able to
 simplify its process for establishing managed VPN solutions and integrate its
 customer care, billing, order, and trouble management functionality into one
 application.  With COMX, Netifice has increased recurring and usage-based
 revenues by 15%, bolstered its per week order processing capabilities
 threefold, and vastly improved order and billing accuracy, yielding
 significant increases in call center productivity.  Using a virtual data
 model, COMX captures information at the source and disseminates throughout the
 entire organization.  All told, COMX creates a holistic view of Netifice's
 customers, which enables service representatives to better anticipate and
 respond to customer needs.
     "We canvassed the entire CRM industry for submissions and found that the
 Netifice/Telution case study demonstrated the growing importance of
 verticalized CRM solutions," said Julie Tauer, Customer Relationship
 Management Analyst for Aberdeen Group.  "Telution's component-based software
 suite has made it possible for a company like Netifice to achieve quantifiable
 results in the areas of time, cost, and efficiency savings."
 
     About Telution
     Telution, Inc. is a software creation firm that provides integrated
 operations support systems (OSS) for today's evolving communications industry.
 Communication Exchange (COMX), Telution's truly integrated suite of customer
 care, order management, and billing applications, utilizes B-to-B connection
 tools and e-commerce applications to unite communication providers with their
 customers, networks, and business partners.  COMX is the hub for managing all
 customer interactions and business transactions, from ordering and
 provisioning to billing and support.
     Telution embraces award-winning thought leadership, cutting-edge
 technology, industry-leading software engineering, and value-added delivery
 and support.  Telution is funded by M/C Venture Partners and Draper Fisher
 Jurvetson and is the winner of the Chicago Software Association's Dynamic
 Growth Award 2000.  For more information, visit the company's website at
 www.telution.com .
 
     About Netifice Communications, Inc.
     Based in Atlanta, Netifice Communications is a leading network service
 provider that offers mid- to large-size companies a complete solution for
 managed VPN solutions and workforce connectivity.  Netifice provides managed,
 flexible and secure access technology agnostic solutions supporting a broad
 array of managed VPN and workforce connectivity services.  Netifice
 complements these network offerings with specialized security, voice,
 collaborative computing applications and end-to-end remote worker support.
 Netifice offers connectivity in the US, Canada, and internationally.  For more
 information, visit the company's website at www.netifice.com .
 
     About Aberdeen
     Aberdeen Group is a leading IT market analysis and positioning services
 firm that helps information technology vendors establish leadership in
 emerging markets.  Steeped in technology and armed with end-user field
 research, Aberdeen answers clients' critical business and technology questions
 in the context of the Internet economy and across the product life cycle.
 Founded in 1988, Aberdeen is headquartered in Boston, Massachusetts, and has
 research divisions in Palo Alto, California; Fort Collins, Colorado; and
 Amsterdam, the Netherlands.
 
 SOURCE  Telution, Inc.