The City of Austin Aviation Department to Host Airports Council International - North America Customer Service Conference

Apr 17, 2001, 01:00 ET from City of Austin Aviation Department

    AUSTIN, Texas, April 17 /PRNewswire/ -- The turbulence of passenger
 dissatisfaction will be the foremost issue addressed at the upcoming Airports
 Council International - North America (ACI-NA) Customer Service, Aviation
 Education and Tour Conference.  The conference will bring together airport
 representatives from throughout the United States and Canada, to exchange
 ideas on enhancing passengers' airport experience.
     The City of Austin Aviation Department will host the conference from
 Wednesday, April 18 through Saturday, April 21, 2001.
     "Passengers are expecting more from the aviation industry and airports are
 stepping up to do their share," said ACI-NA President David Z. Plavin.  "As
 air travel continues to increase and delays continue to be the norm, rather
 than the exception, it is imperative that airports learn from one another on
 how best to serve their customers -- airlines, passengers, tenants, and the
 community."
     "New Airport Amenities: Keeping them happy on the ground," an interactive
 program for participants, is a prime example of the conference's purpose.
 Other conference highlights include:
 
     --  Customer service lessons from the nation's "friendliest" airline --
         Keynote address by Southwest Airlines' Vice President of Special
         Marketing Camille Keith, an original employee of Southwest.
 
     --  Panel discussions on airport amenities: Aviation freelance journalist
         will join airport professionals in discussing what amenities airports
         currently offer, and what passengers are looking for.
 
     --  Identifying with the potential for airline mergers in the U.S., an Air
         Canada representative will discuss merger issues and their integration
         process with the airport experience in Canada.
 
     --  Discussions on Customer Service Benchmarking -- Who's doing it best?
         Hear from J.D. Powers on their Customer Satisfaction Study.
 
     "Airports are a key piece of the transportation infrastructure. As such, a
 priority is organizing to provide the highest quality of service," said Jim
 Smith, Executive Director of Austin-Bergstrom International Airport (ABIA).
 "I am pleased that Austin has been chosen to host this conference, which will
 offer solutions and options for airport personnel to take back to their home
 airports.  Our hosting and participation in this conference are a compliment
 to the innovative, quality programs and services of Austin-Bergstrom
 International Airport."
 
      Austin Airport Contacts:
      Jim Halbrook, 512/530-7531
      Jackie Mayo, 512/530-6618
 
      ACI - NA Contact:
      Juliet Wright, 202-293-8500, (Washington)
      512/457-8800 (Stephen F. Austin Intercontinental Hotel during conference)
 
 

SOURCE City of Austin Aviation Department
    AUSTIN, Texas, April 17 /PRNewswire/ -- The turbulence of passenger
 dissatisfaction will be the foremost issue addressed at the upcoming Airports
 Council International - North America (ACI-NA) Customer Service, Aviation
 Education and Tour Conference.  The conference will bring together airport
 representatives from throughout the United States and Canada, to exchange
 ideas on enhancing passengers' airport experience.
     The City of Austin Aviation Department will host the conference from
 Wednesday, April 18 through Saturday, April 21, 2001.
     "Passengers are expecting more from the aviation industry and airports are
 stepping up to do their share," said ACI-NA President David Z. Plavin.  "As
 air travel continues to increase and delays continue to be the norm, rather
 than the exception, it is imperative that airports learn from one another on
 how best to serve their customers -- airlines, passengers, tenants, and the
 community."
     "New Airport Amenities: Keeping them happy on the ground," an interactive
 program for participants, is a prime example of the conference's purpose.
 Other conference highlights include:
 
     --  Customer service lessons from the nation's "friendliest" airline --
         Keynote address by Southwest Airlines' Vice President of Special
         Marketing Camille Keith, an original employee of Southwest.
 
     --  Panel discussions on airport amenities: Aviation freelance journalist
         will join airport professionals in discussing what amenities airports
         currently offer, and what passengers are looking for.
 
     --  Identifying with the potential for airline mergers in the U.S., an Air
         Canada representative will discuss merger issues and their integration
         process with the airport experience in Canada.
 
     --  Discussions on Customer Service Benchmarking -- Who's doing it best?
         Hear from J.D. Powers on their Customer Satisfaction Study.
 
     "Airports are a key piece of the transportation infrastructure. As such, a
 priority is organizing to provide the highest quality of service," said Jim
 Smith, Executive Director of Austin-Bergstrom International Airport (ABIA).
 "I am pleased that Austin has been chosen to host this conference, which will
 offer solutions and options for airport personnel to take back to their home
 airports.  Our hosting and participation in this conference are a compliment
 to the innovative, quality programs and services of Austin-Bergstrom
 International Airport."
 
      Austin Airport Contacts:
      Jim Halbrook, 512/530-7531
      Jackie Mayo, 512/530-6618
 
      ACI - NA Contact:
      Juliet Wright, 202-293-8500, (Washington)
      512/457-8800 (Stephen F. Austin Intercontinental Hotel during conference)
 
 SOURCE  City of Austin Aviation Department